--000000000000c5ebe805f5d982bc Content-Type: multipart/alternative; boundary="000000000000c5ebe705f5d982bb" --000000000000c5ebe705f5d982bb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Amrita. It was a clear expectation that only certified PSW=E2=80=99s are sent for s= taffing shifts at Luther Village. Melanie agreed that experienced CG can often do the job, sometimes better. However, they want to maintain a standard of PSW certification only and not have any RHRA compliance issues. If we don=E2=80=99t comply with this expectation, especially after she felt= it was communicated in the past then this could compromise our agreement with Luther Village. We have PSW certified CG available in Waterloo so we can honour this expectation. Beth On Wed, Mar 1, 2023 at 11:33 AM Amrita Veena wrote: > Hi Cheryl, > > This was not a mandate before and all the caregivers who used to go there > are experienced enough. The mentioned caregiver also has worked in so man= y > facilities and is a certified Psw. We will reinstate the expectations aga= in. > > Yes we do have enough caregivers in this region to fulfill these > requirements. > > Thanks, > > On Wed, Mar 1, 2023 at 11:30 AM Cheryl Cartwright > wrote: > >> Hi Amrita, >> >> We have a number of caregivers on our team in Toronto who do not have >> their PSW but have equivalent experience. i think the message here is no= t >> so much that they are certified but that they have to be capable of PSW >> work including personal care. We shouldn't be sending in anyone who can'= t >> change a diaper or reposition someone or do a bed bath for example. We a= re >> not there just to sit in a chair and so I understand their frustration w= hen >> they hire us and then still need their own staff to perform basic duties= . >> >> Do we have these staff in that area? Can we get some staff trained up >> that we can use there regularly? >> >> -Cheryl >> >> On Tue, Feb 28, 2023 at 3:45 PM Amrita Veena >> wrote: >> >>> Hi Tim, >>> >>> Luther Village has never mentioned certified psws only before.Now also >>> they are not looking for Certified PSWs, I believe, but those who are >>> experienced in providing personal care and completing the tasks. The >>> caregiver who was there on the mentioned night shift is an exceptional >>> caregiver and I don=E2=80=99t know what exactly happened there. >>> >>> I will let you know. >>> >>> Thanks >>> >>> On Tue, Feb 28, 2023 at 3:42 PM Timothy Thomas wrote: >>> >>>> Let's comp that overnight shift. >>>> >>>> @Amrita Veena Were you aware of this PSW >>>> only request? >>>> >>>> On Tue, Feb 28, 2023 at 3:34=E2=80=AFPM Matt Vijayan >>>> wrote: >>>> >>>>> Thanks Melanie, Janet for bringing this matter to our attention. We >>>>> take these scenarios very seriously and we will investigate and take >>>>> corrective actions. Would you be available to virtually meet next wee= k for >>>>> 10 minutes? >>>>> >>>>> Matt Vijayan, B.Sc., MBA, CCPE >>>>> >>>>> Direc