Hi Chuck, We have released a handful of updates to the AP so there should be Calgary in a high percentage of the reports. There is an upcoming update to the Revenue Vs. Goals dashboard which should fix this problem for your office for that report as well. Please reach out as any problems currently being experienced and I would be happy to look into it for you Thanks, Lucas Hynes
On
Tue, 1 Mar at 10:12 AM
, Chuck Terlesky <cterlesky@homecareassistance.com> wrote:
Thanks Lucas - Access is important for our CCMs as they can use the reports for their weekly pipeline meetings. Looking forward to getting this resolved in the near future.
I appreciate all the help,
Chuck
On Mon, Feb 28, 2022 at 5:53 PM Lucas Hynes <data_reporting-support@homecareassistance.com> wrote:
Hi Chuck,
If that is the case then I will make another ticket for you to go to the IT team, because from a dart perspective you are all correctly setup on our end so I suspect there is another problem in the background interfering with the problem being able to be solved.
I will also be keeping this ticket open so that I can then give you updates as we are able to get new releases of workbooks for Calgary to be incorporated.
Hi Tim,
I am able to locate the data and reports where I can see the Calgary CCMs are included in the drop down and have data populating for values, so from a data perspective the displays will properly render the CCMs in the standard incentive report.
Please let me know if there are any other questions or concerns!
Thanks,
Lucas Hynes
On
Thu, 24 Feb at 5:19 PM
, Chuck Terlesky <cterlesky@homecareassistance.com> wrote:
Hi Lucas,
Our CCM's say that Calgary is still not an option for them to click when trying to access the ccm scorecard.
Chuck
On Thu, Feb 24, 2022 at 1:46 PM Lucas Hynes <data_reporting-support@homecareassistance.com> wrote:
Hi Chuck,
We have found some issues within our workbooks that had some outdated information being utilized, and that data does not properly include your office. We have been systematically working through to resolve these issues. Hopefully as we move forward with our production releases you will notice more reports becoming available and displaying correctly.
We have been able to update the CCM scorecard and this should be a good test of the underlying setup for the AP.
Please let me know if the CCM scorecard is displaying correctly, and then the other reports will start to work on a rolling basis.
Thanks,
Lucas Hynes
--
Chuck Terlesky B.A., CCPE
General Manager
Home Care Assistance of Calgary, Alberta
Office: 403-301-3777
10333 Southport Rd SW, Unit 107 HomeCareAssistanceCalgary.ca Click Here For Information
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--
Chuck Terlesky B.A., CCPE
General Manager
Home Care Assistance of Calgary, Alberta
Office: 403-301-3777
10333 Southport Rd SW, Unit 107 HomeCareAssistanceCalgary.ca Click Here For Information
---
Read Our Testimonials
Join Our Newsletter
We Are Hiring!
Champions of Longevity