----==_mimepart_6972553ae00ab_21660040215713cb Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey,=C2=A0 I fully understand the urgency, but what you are askin= g is not a simple request. We do not have the ability to grant access to = a personal Drive folder without removing the original user's ownership. T= his sort of data that would be used by multiple people should be stored i= n a Shared Drive, not a Personal Drive. I am trying to find a possible so= lution, but I cannot guarantee what you are asking is even possible witho= ut specific document titles.=C2=A0 Thank you, Aaron Worob Netwo= rk/Systems Administrator aaron.worob@thekey.com =0D =0D On=0D Thu, 22 Jan at 11:45 AM=0D , JosephTaylor wrote:=0D Thanks=C2=A0Aaron, Kim is going on leave an= d has already been off since Jan 6th until an undisclosed=C2=A0period of = time. HR is aware. I need to reassign her client load to my other CSM man= agers. Some of her clients are French (so we do not use Wellsky for those= care plans as Wellsky=C2=A0is English only). When I get access to her dr= ive, I can share her French care plans with the new CSMs. Hope that give= s a bit more clarity and urgency on the situation!! Thank you,=C2=A0 =0D= =0D =0D On Thu, Jan 22, 2026 at 11:41=E2=80=AFAM Aaron Worob wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Joey,=C2=A0 =0D =0D =0D =0D Typically, when we grant access to another users' files it is during the= off-boarding process. Since Kim is not off-boarded, I am required to get= a bit more approval. I've already reached out to HR and Legal for that a= pproval.=C2=A0 I'm also looking into the best way to accomplish this, as= the tool Google gives us is "Transfer Ownership" rather than "Add Permis= sions". I will update once I confirm approval and accomplish the requeste= d sharing/permissions changes.=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D Thank you, =0D =0D Aaron Worob =0D =0D Network/Systems Administrator =0D =0D aaron.worob@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Thu, 22 Jan at 10:47 AM=0D =0D , Trishna Hazowary w= rote:=0D =0D =0D =0D =0D =0D Hi Joseph,=C2=A0 =0D =0D =0D =0D Your support ticket #1395931 has been escalated to our senior team to en= sure you receive the highest level of expertise and a swift resolution. Y= ou'll be contacted directly by a senior support specialist with updates a= nd further assistance. For real-time updates, feel free to click on https= ://hca.freshdesk.com/helpdesk/tickets/1395931. We appreciate your patienc= e and are here to ensure your satisfaction. =0D =0D =E2=80=8B =0D =0D =0D =0D =0D =0D Warm Regards, =0D =0D =0D =0D Trishna Nath =0D =0D Service Desk Engineer =0D =0D trishna.hazowary@thekey.com =0D =0D =0D =0D Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com=0D =0D =0D =0D TheKey.com =0D =0D =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Thu, 22 Jan at 10:22 AM=0D =0D , JosephTaylor wro= te:=0D =0D =0D