----==_mimepart_62bdcc2d448e1_393fc8652cb95c54442b Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ------------------------------------------= ---- James Sudimak, Jun 30, 2022, 12:15 PM EDT Hi Alexa, Sure thing! We've gone ahead and removed the chatbot. Thanks and warm regards, James Sudimak Web Developer, TheKey thekey.com 221 Main St #520, San Francisco, CA 94105 On June 30, 2022, 11:38 AM, Alexa Graziani wrote: ----= ------------------------------------------ Alexa Graziani, Jun 30, 2022, 11:38 AM EDT Yes, super helpful! We will move forward with that. Thanks! On June 30, 2022, 10:36 AM, James Sudimak wrote: ----= ------------------------------------------ James Sudimak, Jun 30, 2022, 10:36 AM EDT Hi Cheryl / Alexa, Thank you for confirming, Cheryl! We can move forward and remove the popu= p for now. We will let you know when this is complete. Warm regards, James Sudimak Web Developer, TheKey thekey.com 221 Main St #520, San Francisco, CA 94105 On June 30, 2022, 1:24 AM, Cheryl Cartwright wrote: ----= ------------------------------------------ Cheryl Cartwright, Jun 30, 2022, 1:24 AM EDT Hi Alexa, I was actually going to suggest taking it down for now. Even when we are = sitting in front of our computers there is no designated person to always= be free for that and we end up just getting an email to contact them in = the end. It's a better process for them to fill out the contact us form a= s we get more information. Hope this helps, Cheryl On June 29, 2022, 4:16 PM, Alexa Graziani wrote: ----= ------------------------------------------ Alexa Graziani, Jun 29, 2022, 4:16 PM EDT Ah, I think we will actually need to move forward with evaluating whether= to replace the chatbot with Humanly's for HCA Toronto's site until we tr= ansition to TheKey or if we need to sunset the chatbot on the site earlie= r. For now, if the chats are not going to anyone in a way they can respond, = we will need to remove it from the site. Cheryl - is the chat functionality usable at this time or should we take = it down until the team can get back to you with a plan on how we will mov= e forward? Also, can you share the effectiveness and use cases of the cha= tbot historically? Sincerely, On June 29, 2022, 4:13 PM, James Sudimak wrote: ----= ------------------------------------------ James Sudimak, Jun 29, 2022, 4:13 PM EDT Hi Team, Just following up regarding updating the chatbot recipients on the Toront= o site. The chatbot is handled through Engyj, which was introduced + handled by S= ABA, and we were never grated access to it. Jenn / Alexa - We may need to reach out to SABA in order for us gain acce= ss. We can certainly do so if approved from your end. Thanks! Warm regards, James Sudimak Web Developer, TheKey thekey.com 221 Main St #520, San Francisco, CA 94105 -------------------------------- This email is a service from TheKey. [RE33ZY-642GX]= ----==_mimepart_62bdcc2d448e1_393fc8652cb95c54442b Content-Type: text/html; charset