----==_mimepart_6930b4713b730_2435fe6074508d3 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Much appreciated, thank you for the update!=C2=A0 =C2=A0 Respectfully,= =C2=A0 Alejandro Aponte Finance Onboarding Analyst III =C2=A0|=C2=A0= TheKey =C2=A0 Long Term Care Insurance Customer Service - (855) 205-800= 7 Long Term Care Insurance Fax - (813) 693-5625 =C2=A0 Billing Support= Customer Service - (866) 226-1702 Billing Support Email - Billing@theke= y.com =C2=A0 =C2=A0 =0D =0D On=0D Wed, 3 Dec at 4:58 PM=0D , Venus Hurd Johnson wrote:=0D Hi Alejandro, =0D I am sending to you the updated CCA with the banking information=C2=A0by= end of day today. =0D =0D Venus =0D =0D =0D =0D On Wed, Nov 19, 2025 at 9:57=E2=80=AFAM Alejandro Aponte wrote: =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hello again, =0D =0D =0D =0D Just touching base here, please let me know if there is an update that c= an be provided. The client will not be charged as long as the services be= ing provided fall under what Genworth will cover, but it is company polic= y to have a payment method on file.=C2=A0 =0D =0D =0D =0D "We will still need a valid form of payment on file, if the insured ever= exceeds tis DB benefits amount that is when they would see a charge. Eve= n if they are not expected to go over this daily benefit amount, we still= need a valid form of payment on file. " =0D =0D =0D =0D =0D =0D =C2=A0 =0D =0D Respectfully,=C2=A0 =0D =0D =0D =0D =0D =0D Alejandro Aponte =0D =0D Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =0D =0D =C2=A0 =0D =0D Long Term Care Insurance Customer Service - (855) 205-8007 =0D =0D Long Term Care Insurance Fax - (813) 693-5625 =0D =0D =C2=A0 =0D =0D Billing Support Customer Service - (866) 226-1702 =0D =0D Billing Support Email - Billing@thekey.com =0D =0D =C2=A0 =0D =0D =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Tue, 11 Nov at 12:50 PM=0D =0D , Alejandro Aponte wrote:=0D =0D =0D =0D =0D =0D Hello Venus, =0D =0D =0D =0D I spoke with Sandra and their spouse today and we called Genworth togeth= er to verify policy benefit information and I verified the claim is appro= ved. Since the claim is approved and I have benefits details, I have set = up their account for Immediate AOB, so we will invoice Genworth directly = up to the $373.39 per day that they will cover. =0D =0D =0D =0D We will still need a valid form of payment on file, if the insured ever = exceeds tis DB benefits amount that is when they would see a charge. Even= if they are not expected to go over this daily benefit amount, we still = need a valid form of payment on file.=C2=A0 =0D =0D =0D =0D =0D =0D =C2=A0 =0D =0D Respectfully,=C2=A0 =0D =0D =0D =0D Alejandro Aponte =0D =0D Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =C2=A0 =0D =0D Long Term Care Insurance Customer Service - (855) 205-8007 =0D =0D Long Term Care Insurance Fax - (813) 693-5625 =0D =0D =C2=A0 =0D =0D Billing Support