Re: [EXTERNAL] Re: Lange, Allie and Jack - Partial Balance Invoices

Hey Lisa,

I have no background for this client in 2022 but it looks like we have many
short paid invoices and I'm not sure how we even reconciled at the end of
the month because some payments don't look to have been posted for the
correct amount. I have the ability to fix amounts and applications in
Clearcare but don't want to touch anything before talking to you and the
accounting team.

Please see the screenshot below for what is currently showing open on the
account, which I don't believe is correct since some payments were posted
for the wrong amount.

I suggest we have a meeting to discuss this client and figure out next
steps.

[image: image.png]

On Fri, Sep 22, 2023 at 2:45 PM Sumira Suthesan <sumira.suthesan@thekey.com>
wrote:

> Hi Vashon,
>
> It looks like there  was a payment application error in 2022.
> Lisa S. sent the reports from one CAFT originator, we are waiting for the
> other originator report.
>
> We need to ensure that payments applied to the outstanding invoices for
> Allie Lange matches what we processed in CAFT in 2022.
>
> Thanks,
> *Sumira Suthesan*
> Accounts Receivable Specialist
> T: 438-230-3887 ext.1070006
> www.TheKey.com <http://www.thekey.com/>
> [image: TheKey]
>
>
> On Fri, Sep 22, 2023 at 11:38 AM Vashon Palloo <vashon.palloo@thekey.com>
> wrote:
>
>> Sumira,
>>
>> What exactly is needed from me here?
>>
>> On Fri, Sep 22, 2023 at 11:27 AM Sumira Suthesan <
>> sumira.suthesan@thekey.com> wrote:
>>
>>> Hi Everyone,
>>>
>>> We reviewed the invoices the client provided and it looks like the
>>> invoices are the same, however the payments that were applied are different.
>>>
>>> Snip below for reference.
>>>
>>> Looping and in @Vashon Palloo <vashon.palloo@thekey.com> and @Lisa
>>> Barker <lisa.barker@thekey.com> to see if they can assist with payment
>>> reconciliation.
>>>
>>> Please see attached CAFT reports that Lisa S has sent to us so far from
>>> March 2022- September 2022.
>>>
>>>
>>> [image: image.png]
>>>
>>>
>>>
>>> Thanks,
>>> *Sumira Suthesan*
>>> Accounts Receivable Specialist
>>> T: 438-230-3887 ext.1070006
>>> www.TheKey.com <http://www.thekey.com/>
>>> [image: TheKey]
>>>
>>>
>>> On Thu, Sep 21, 2023 at 1:14 PM Sumira Suthesan <
>>> sumira.suthesan@thekey.com> wrote:
>>>
>>>> Hi Lisa,
>>>>
>>>> I wouldn't have been on the first of the month. There was no specific
>>>> day that the invoices were processed in CAFT.
>>>>
>>>> Thanks,
>>>> *Sumira Suthesan*
>>>> Accounts Receivable Specialist
>>>> T: 438-230-3887 ext.1070006
>>>> www.TheKey.com <http://www.thekey.com/>
>>>> [image: TheKey]
>>>>
>>>>
>>>> On Thu, Sep 21, 2023 at 12:38 PM Lisa Swaikoski <LSwaikoski@scu.mb.ca>
>>>> wrote:
>>>>
>>>>> It’s not quite that simple. I have to search through 100’s of reports
>>>>> on each business day. I would need to know if they had a set payment on the
>>>>> 1st of the month, or if it was pulled randomly throughout the month.
>>>>>
>>>>>
>>>>>
>>>>> I can look for the name, but again, can only be daily.
>>>>>
>>>>>
>>>>>
>>>>> Lisa
>>>>>
>>>>>
>>>>>
>>>>> *From:* Sumira Suthesan <sumira.suthesan@thekey.com>
>>>>> *Sent:* Thursday, September 21, 2023 2:35 PM
>>>>> *To:* Lisa Swaikoski <LSwaikoski@scu.mb.ca>
>>>>> *Cc:* John Janiga <john.janiga@thekey.com>; Ali Malik <
>>>>> ali.malik@thekey.com>; Timothy Thomas <tt@thekey.com>
>>>>> *Subject:* Re: [EXTERNAL] Re: Lange, Allie and Jack - Partial Balance
>>>>> Invoices
>>>>>
>>>>>
>>>>>
>>>>> HI Lisa,
>>>>>
>>>>>
>>>>>
>>>>> I am looking for all payments from March 18- September 14 2022 for a
>>>>> particular client.
>>>>>
>>>>>
>>>>>
>>>>> Is it possible to pull a report for a particular client- Lange, Allie
>>>>> and Jack
>>>>> <https://urldefense.com/v3/__https:/hcawinnipeg.clearcareonline.ca/profile/23502811__;!!EMO4MOU!8doupFjzNoi78KMnvDdD_y2ilaSedMGZ9HSdPD9hGmDjPpYHBSK3IzfdhcKoKpkUO0VFGPjfCCbrDXBhW-5QjzzWOc0wNg$> for
>>>>> this time period?
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> *Sumira Suthesan*
>>>>> Accounts Receivable Specialist
>>>>>
>>>>> T: 438-230-3887 ext.1070006
>>>>> www.TheKey.com
>>>>> <https://urldefense.com/v3/__http:/www.thekey.com/__;!!EMO4MOU!8doupFjzNoi78KMnvDdD_y2ilaSedMGZ9HSdPD9hGmDjPpYHBSK3IzfdhcKoKpkUO0VFGPjfCCbrDXBhW-5QjzynukvS1g$>
>>>>> [image: TheKey]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Sep 21, 2023 at 12:17 PM Lisa Swaikoski <LSwaikoski@scu.mb.ca>
>>>>> wrote:
>>>>>
>>>>> Hi Sumira,
>>>>>
>>>>>
>>>>>
>>>>> This will take me some time, as I have to search each originator that
>>>>> SCU has for our members.
>>>>>
>>>>>
>>>>>
>>>>> Do you by chance have a specific date you pulled these transactions?
>>>>> That would save me time (so I do not have to search on each business day).
>>>>>
>>>>>
>>>>>
>>>>> Let me know when you can, thanks.
>>>>>
>>>>>
>>>>>
>>>>> Please note, this will take me a couple of weeks to accumulate the
>>>>> information. If I have to search through every day, there is a tracing fee
>>>>> involved, which is $30 per hour.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Lisa Swaikoski*
>>>>>
>>>>> CAFT Associate
>>>>>
>>>>> Steinbach Branch
>>>>> 333 Main Street, Steinbach, MB
>>>>>
>>>>> Branch: 204.326.3495 ext 2344
>>>>> Direct Line: 204.346.1763
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Sumira Suthesan <sumira.suthesan@thekey.com>
>>>>> *Sent:* Thursday, September 21, 2023 1:49 PM
>>>>> *To:* John Janiga <john.janiga@thekey.com>
>>>>> *Cc:* Ali Malik <ali.malik@thekey.com>; Timothy Thomas <tt@thekey.com>;
>>>>> Lisa Swaikoski <LSwaikoski@scu.mb.ca>
>>>>> *Subject:* [EXTERNAL] Re: Lange, Allie and Jack - Partial Balance
>>>>> Invoices
>>>>>
>>>>>
>>>>>
>>>>> HI Lisa,
>>>>>
>>>>>
>>>>>
>>>>> Can you please provide CAFT reports from March 18, 2022 to September
>>>>> 14,2022?
>>>>>
>>>>>
>>>>>
>>>>> Client:  Lange, Allie and Jack
>>>>> <https://urldefense.com/v3/__https:/hcawinnipeg.clearcareonline.ca/profile/23502811__;!!EMO4MOU!9mYhtUWGTILAiA4r_F-zDQzYpfKdHIhmMx4SfOZswLoL7MIeyBvsDHvM2eSzNtYFtCJM30y9_C-HtOzx82dAg4qUYNJ8OQ$>
>>>>>
>>>>>
>>>>>
>>>>> Originator: 8697039570  and 8697046380
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>> *Sumira Suthesan*
>>>>> Accounts Receivable Specialist
>>>>>
>>>>> T: 438-230-3887 ext.1070006
>>>>> www.TheKey.com
>>>>> <https://urldefense.com/v3/__http:/www.thekey.com/__;!!EMO4MOU!9mYhtUWGTILAiA4r_F-zDQzYpfKdHIhmMx4SfOZswLoL7MIeyBvsDHvM2eSzNtYFtCJM30y9_C-HtOzx82dAg4obXe6YTg$>
>>>>> [image: TheKey]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Sep 21, 2023 at 6:37 AM John Janiga <john.janiga@thekey.com>
>>>>> wrote:
>>>>>
>>>>> Hello Team,
>>>>>
>>>>>
>>>>>
>>>>> I'm forwarding another email stating inconsistencies with our billing
>>>>> system from John Lange.
>>>>>
>>>>>
>>>>>
>>>>> Before reaching back out I would like to be sure these balances
>>>>> are correct.
>>>>>
>>>>>
>>>>>
>>>>> Who might be able to help me with this?
>>>>>
>>>>>
>>>>>
>>>>> The customer provided a paid invoice copy of 5036 for the first short
>>>>> pay discrepancy to make his point.
>>>>>
>>>>>
>>>>>
>>>>> There are multiple invoices with short pays like this on account, so I
>>>>> just want to be sure these balances are indeed short pays and not posting
>>>>> issues on our end.
>>>>>
>>>>>
>>>>>
>>>>> We may need to do a reconciliation.
>>>>>
>>>>>
>>>>>
>>>>> Thank you for your assistance and guidance.
>>>>>
>>>>>
>>>>> *John Janiga*
>>>>>
>>>>> Senior Accounts Receivable Specialist
>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>
>>>>> *408-647-7538 *
>>>>>
>>>>> *TheKey.com
>>>>> <https://urldefense.com/v3/__https:/www.thekey.com/__;!!EMO4MOU!9mYhtUWGTILAiA4r_F-zDQzYpfKdHIhmMx4SfOZswLoL7MIeyBvsDHvM2eSzNtYFtCJM30y9_C-HtOzx82dAg4p--xBScg$>*
>>>>>
>>>>> [image: TheKey]
>>>>> <https://urldefense.com/v3/__https:/homecareassistance.com/__;!!EMO4MOU!9mYhtUWGTILAiA4r_F-zDQzYpfKdHIhmMx4SfOZswLoL7MIeyBvsDHvM2eSzNtYFtCJM30y9_C-HtOzx82dAg4obTQOsdg$>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: *John Lange* <john@johnlange.ca>
>>>>> Date: Wed, Sep 20, 2023 at 11:46 PM
>>>>> Subject: Re: Lange, Allie and Jack - Partial Balance Invoices
>>>>> To: John Janiga <john.janiga@thekey.com>
>>>>>
>>>>>
>>>>>
>>>>> I'm not really sure, you'd have to check with your own billing people
>>>>> but I think it had to do with adjustments due to withdrawls coming out of 2
>>>>> different accounts. What I have noticed is your billing system is seriously
>>>>> messed up. The bills will change after they are issued which shouldn't be
>>>>> possible.
>>>>>
>>>>>
>>>>>
>>>>> For example I have attached our copy of invoice 5036 (August 2022)
>>>>> which shows it was paid in full but your version was somehow modified after
>>>>> the fact. It should not be possible to modify an invoice after it was
>>>>> issued.
>>>>>
>>>>>
>>>>>
>>>>> I've also attached our final bill which shows we had a zero balance
>>>>> when the service concluded.
>>>>>
>>>>>
>>>>>
>>>>> John
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Sep 19, 2023 at 1:16 PM John Janiga <john.janiga@thekey.com>
>>>>> wrote:
>>>>>
>>>>> Hello John,
>>>>>
>>>>>
>>>>>
>>>>> I have attached some remaining partial balance invoices on account for
>>>>> Allie and Jack's care with The Key.
>>>>>
>>>>>
>>>>>
>>>>> If you would please take a look and advise as to why these were short
>>>>> paid I would greatly appreciate it.
>>>>>
>>>>>
>>>>>
>>>>> Please let me know if you have any questions or concerns.
>>>>>
>>>>>
>>>>>
>>>>> Thank you!
>>>>>
>>>>> *John Janiga*
>>>>>
>>>>> Senior Accounts Receivable Specialist
>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>
>>>>> *408-647-7538 *
>>>>>
>>>>> *TheKey.com
>>>>> <https://urldefense.com/v3/__https:/www.thekey.com/__;!!EMO4MOU!9mYhtUWGTILAiA4r_F-zDQzYpfKdHIhmMx4SfOZswLoL7MIeyBvsDHvM2eSzNtYFtCJM30y9_C-HtOzx82dAg4p--xBScg$>*
>>>>>
>>>>> [image: TheKey]
>>>>> <https://urldefense.com/v3/__https:/homecareassistance.com/__;!!EMO4MOU!9mYhtUWGTILAiA4r_F-zDQzYpfKdHIhmMx4SfOZswLoL7MIeyBvsDHvM2eSzNtYFtCJM30y9_C-HtOzx82dAg4obTQOsdg$>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> John Lange
>>>>>
>>>>> This communication, including any attachments, is intended for the use
>>>>> of the addressee and may contain information that is privileged and
>>>>> confidential. If you are not the intended recipient, you are hereby
>>>>> notified that any use, dissemination, distribution, copying or disclosure
>>>>> of this communication, in whole or in part, by anyone other than the
>>>>> intended recipient(s) is strictly prohibited and may result in liability
>>>>> for breach of confidential information. If you have received this
>>>>> communication in error, please notify us immediately, delete this
>>>>> communication from all data storage devices and destroy all hard copies.
>>>>> While we make every effort to ensure all information provided to you is
>>>>> accurate and complete, errors or omissions sometimes occur. SCU reserves
>>>>> the right to correct errors or omissions contained in this communication.
>>>>> The individual sender and Steinbach Credit Union take no responsibility for
>>>>> any viruses that may have affected this email and/or attachment(s).
>>>>> Employee emails that do not conform to the rules set out in Steinbach
>>>>> Credit Union’s Computer Usage Agreement are deemed to be outside the course
>>>>> of employment and SCU does not accept responsibility or liability for such
>>>>> emails. Thank you.
>>>>>
>>>>> This communication, including any attachments, is intended for the use
>>>>> of the addressee and may contain information that is privileged and
>>>>> confidential. If you are not the intended recipient, you are hereby
>>>>> notified that any use, dissemination, distribution, copying or disclosure
>>>>> of this communication, in whole or in part, by anyone other than the
>>>>> intended recipient(s) is strictly prohibited and may result in liability
>>>>> for breach of confidential information. If you have received this
>>>>> communication in error, please notify us immediately, delete this
>>>>> communication from all data storage devices and destroy all hard copies.
>>>>> While we make every effort to ensure all information provided to you is
>>>>> accurate and complete, errors or omissions sometimes occur. SCU reserves
>>>>> the right to correct errors or omissions contained in this communication.
>>>>> The individual sender and Steinbach Credit Union take no responsibility for
>>>>> any viruses that may have affected this email and/or attachment(s).
>>>>> Employee emails that do not conform to the rules set out in Steinbach
>>>>> Credit Union’s Computer Usage Agreement are deemed to be outside the course
>>>>> of employment and SCU does not accept responsibility or liability for such
>>>>> emails. Thank you.
>>>>>
>>>>
>>
>> --
>>
>> *Vashon Palloo*
>>
>> Senior Accounts Receivable Specialist
>>
>> vashon.palloo@thekey.com
>>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>

-- 

*Vashon Palloo*

Senior Accounts Receivable Specialist

vashon.palloo@thekey.com

[image: TheKey] <https://homecareassistance.com/>