----==_mimepart_677da42b4232_2323fdd1a3750f0100003157 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Claire, I hope you had a great Holiday! Unfortunately this has = not been resolved yet, we are still needing POA paperwork that shows Paul= is legally able to sign contracts and provide the clients payment method= on behalf of the client.=C2=A0 ltci@thekey.com Long Term Care Ins= urance Customer Service - (855)-205-8007 Long Term Care Insurance Fax - (= 813) 693-5625 Billing@thekey.com 866-226-1702 =C2=A0 =C2=A0 = = = On Tue, 7 Jan at 1:27 PM , Claire McCorquodale wrote: = = Hello Alejandro, = I am sorry for the late=C2=A0reply. I was away on holiday until yesterda= y. Has this issue been resolved? The client in=C2=A0 question suffers fro= m dementia and Paul is her next of kin and POA. = Please let me know if I may assist. = My best regards, = Claire = = = = Claire McCorquodale = Client Success Manager=C2=A0 office (416) 488 8777 = mobile (437) 217 5358 = claire.mccorquodale@thekey.com = = Thekey.Ca = = = = = = = = = On Thu, Jan 2, 2025 at 11:32=E2=80=AFAM Alejandro Aponte wrote: = = = = = = = Hello Team, = = Happy New Year. = = I am just touching base on this missing information we are needing for n= ew Toronto client Claire Brickus.=C2=A0 = = We audited this new Toronto client and discovered that the consent agree= ment and payment authorization form were both signed by Paul Brickus. Are= you able to please assist in gather POA documentation that shows Paul is= legally allowed to sign contracts on the clients behalf and that they ar= e legally allowed to provide the banking information of the client?=C2=A0= = = = = ltci@thekey.com Long Term Care Insurance Customer Service - (855)-205-800= 7 Long Term Care Insurance Fax - (813) 693-5625 = = = Billing@thekey.com 866-226-1702 = = =C2=A0 = = =C2=A0 = = = = = = = On Fri, 27 Dec, 2024 at 2:44 PM , Alejandro Aponte wrote:= = = = = Hello Team, = = Just touching base here, please let me know if I missed a response!=C2=A0= = = We audited this new Toronto client and disocvered that the consent agre= ement and payment authorization form were both signed by Paul Brickus. Ar= e you able to please assist in gather POA documentation that shows Paul i= s legally allowed to sign contracts on the clients behalf and that they a= re legally allowed to provide the banking information of the client?=C2=A0= = = = = = ltci@thekey.com Long Term Care Insurance Customer Service - (855)-205-800= 7 Long Term Care Insurance Fax - (813) 693-5625 = = = Billing@thekey.com 866-226-1702 = = =C2=A0 = = =C2=A0 = = = = = = = On Mon, 23 Dec at 3:55 PM , Alejandro Aponte wrote:= = = Hello Claire, = = We audited this new Toronto client and disocvered that the consent agree= ment and payment authorization form were both signed by Paul Brickus. Are= you able to please assist in gather POA documentation that shows Paul is= legally allowed to sign contracts on the clients behalf and that they ar=