RE: Google: Google Ads collections notice for TheKey LLC

Hi Alexa,

I will create a reclass as February AP is already closed.

I think for the future, invoice should be rejected by the approver and the breakdown should be communicated to AP team on the comment field, so we can avoid reclassing entries.

 <mailto:agraziani@thekey.com> @Alexa Graziani, please provide breakdown for total CA$10,100.29. I can’t arrive to CA$10,100.29 with TheKey.ca totaling CA$7,257.44 per your breakdown below.

Coping  <mailto:seth.poindexter@thekey.com> @Seth Poindexter who processed the invoice and usually processing Google CAD invoices.

Thank you.

From: Alexa Graziani <agraziani@thekey.com>
Sent: Wednesday, March 13, 2024 5:22 PM
To: Timothy Thomas <tt@thekey.com>
Cc: an.ly@thekey.com; Megan Heinen <mheinen@thekey.com>; Victoria Conwell <victoria.conwell@thekey.com>
Subject: Re: Google: Google Ads collections notice for TheKey LLC

Victoria,

To clarify February's breakdown for this invoice, TheKey.ca section should get broken down into:

Mississauga/Oakville - $4,499.10

Calgary - $993.88

Waterloo - $1,764.46

On Wed, Mar 13, 2024 at 2:16 PM Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > wrote:

Thanks, it's imperative that we get this right as our GM's are compensated based on local P&L performance.

On Wed, Mar 13, 2024 at 2:55 PM Alexa Graziani <agraziani@thekey.com <mailto:agraziani@thekey.com> > wrote:

Hi Victoria,

Can you confirm if these CAD invoices are getting split out like we do for the US? They should also be broken out by office in the line items with TheKey.ca going to Calgary for now.

But Tim, you're right, now that we've combined into TheKey.ca account for multiple offices, I'll need to get it on a separate invoice so we can see the campaign by campaign spend. I'll put that on my list to look into this week.

On Wed, Mar 13, 2024 at 11:47 AM Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > wrote:

It appears that the full invoice $10,100.29 is hitting the Waterloo location.

Shouldn't $993.88 be allocated to Calgary?

On Wed, Mar 13, 2024 at 2:10 PM Alexa Graziani <agraziani@thekey.com <mailto:agraziani@thekey.com> > wrote:

Thanks, An, I can be the approver then.

And Tim - the team separates it out when they book it.

On Wed, Mar 13, 2024 at 10:45 AM <an.ly@thekey.com <mailto:an.ly@thekey.com> > wrote:

Yes, you do or another manager or director.

An

From: Alexa Graziani <agraziani@thekey.com <mailto:agraziani@thekey.com> >
Sent: Wednesday, March 13, 2024 10:17 AM
To: an.ly@thekey.com <mailto:an.ly@thekey.com>
Cc: Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >; Megan Heinen <mheinen@thekey.com <mailto:mheinen@thekey.com> >
Subject: Re: Google: Google Ads collections notice for TheKey LLC

Yes, but again I'm also the one the submits them so do I also need to approve them?

On Wed, Mar 13, 2024 at 10:15 AM <an.ly@thekey.com <mailto:an.ly@thekey.com> > wrote:

I’ve routed the Google CA for you and Tim to approve.

What about the Google in US? Are you going to be the approval as well?

Thanks,

An

From: Alexa Graziani <agraziani@thekey.com <mailto:agraziani@thekey.com> >
Sent: Wednesday, March 13, 2024 10:03 AM
To: an.ly@thekey.com <mailto:an.ly@thekey.com>
Cc: Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >; Megan Heinen <mheinen@thekey.com <mailto:mheinen@thekey.com> >
Subject: Re: Google: Google Ads collections notice for TheKey LLC

It should be me and Tim. But I submit all the invoices so do I also need to be listed as an approver or is submitting them enough?

On Wed, Mar 13, 2024 at 9:47 AM <an.ly@thekey.com <mailto:an.ly@thekey.com> > wrote:

Hi Alexa,

Who in Marketing should be the approval for Google , CA?

And Google US?

Thanks,

An

From: Alexa Graziani <agraziani@thekey.com <mailto:agraziani@thekey.com> >
Sent: Wednesday, March 13, 2024 9:32 AM
To: an.ly@thekey.com <mailto:an.ly@thekey.com>
Cc: Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >; Megan Heinen <mheinen@thekey.com <mailto:mheinen@thekey.com> >
Subject: Re: Google: Google Ads collections notice for TheKey LLC

Hi An,

Tim and I connected and Joseph was added as an approved by accident. He should not be listed, it's just Tim and Marketing.

Thanks,

On Wed, Mar 13, 2024 at 9:16 AM <an.ly@thekey.com <mailto:an.ly@thekey.com> > wrote:

Hi Tim,

Can you please have Joseph approve in Coupa for this invoice : 4908860017?

Thanks,

An Ly

Accounts Payable Manager

 <https://brand.thekey.com/esg/lcastaneda@thekey.com> an.ly@thekey.com

TheKey.com

From: Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >
Sent: Wednesday, March 13, 2024 9:00 AM
To: an.ly@thekey.com <mailto:an.ly@thekey.com>
Cc: Alexa Graziani <agraziani@thekey.com <mailto:agraziani@thekey.com> >; Megan Heinen <mheinen@thekey.com <mailto:mheinen@thekey.com> >
Subject: Re: Google: Google Ads collections notice for TheKey LLC

These have been approved.

On Wed, Mar 13, 2024 at 11:57 AM <an.ly@thekey.com <mailto:an.ly@thekey.com> > wrote:

Hi Alexa/Tim,

Invoice 4908860017 is pending approval from Joseph Taylor.

Invoice 4906507920 is pending Tim’s approval.

Thanks,

An Ly

Accounts Payable Manager

 <https://brand.thekey.com/esg/lcastaneda@thekey.com> an.ly@thekey.com

TheKey.com

From: Alexa Graziani <agraziani@thekey.com <mailto:agraziani@thekey.com> >
Sent: Wednesday, March 13, 2024 8:36 AM
To: An Ly <an.ly@thekey.com <mailto:an.ly@thekey.com> >
Cc: Megan Heinen <mheinen@thekey.com <mailto:mheinen@thekey.com> >
Subject: Fwd: Google: Google Ads collections notice for TheKey LLC

Hi An,

We have two open Google invoices that puts our account at risk of suspension. Can you please connect with the team and check on when these will be paid? Let me know if you need anything from me for Coupa. I think they all should be in there.

From: Google Payments <payments-noreply@google.com <mailto:payments-noreply@google.com> >
Date: Wed, Mar 13, 2024 at 2:22 AM
Subject: Google: Google Ads collections notice for TheKey LLC
To: <agraziani@thekey.com <mailto:agraziani@thekey.com> >

Google Ads invoices for TheKey LLC are overdue. Please pay these outstanding invoices promptly.

 <https://notifications.google.com/g/p/ANiao5pMX8MEteyTDEl-mX6qp0OIqjhxJWqK2YFkoovZ_hsVZwKR4MWWTvmgCFggt21B5dbWnkxTGRbBb1kRmp31lNphJwbfckLrsGxPbbnIt6z_LvddBkAH0bXX7CG9vj1VNcdfOJpvdlMiHweaiwc2KOBQz0NUCwod9AGuXAGn9woQClziEsD6VBnQj-vncVt-Yuu1l085ffXAZ2XOzNErV91iJa6DOx80pC4stUsIw7RYim7Ps2Nri4n9bsXYddCIWnRUkvqZZ1GLQcNpn3YJCYPKNgp3DJOu0N7BckLDtqgW9zZ8MBP5a7jJNAzT2hyKZQNCeMK5wEUaSKNy-fhb4S_g11GqwNEolIGwf4wv9AhupTZXcCNJcrLzGBA>  VIEW INVOICES

To make a payment, please follow our  <https://notifications.google.com/g/p/ANiao5rA1nY7gMlUzpFQpG8MRx_IDtVA9fsHtD4PMggNgZnRYxDTAI8dk9NN6_vJ6X6vZJ4yuTeTVWS1A2NlNy4anFfOsNl82pmyjBhmq3phxxcpLYi-KjS4UOeBaisMiZZkuqvzbQ8jrBQsJZj8wjMnd7AZgvOpdSZkyHGoplneYiQ6IL3AOyU5ONXJ771ClI9rT8ooZkUYS4nIyPN7isAJ1mRuNxrhVE2k0um0Hhr8sPVR4epksg> payment instructions. You can access and download your invoices online in the  <https://notifications.google.com/g/p/ANiao5qTPv2SgruXmyoT56A5F4LyIRGWmn2VzXwlQRB4NozhMTzr0fGcxkWcPdT5OcrXV-_erHZ-Yyq0LHnzQE3bnoo721TjDJkqjqZrvIn9hRh9sGDHRKfZ157GM7XtO2T2BKHdCvfCQr0VGUbslFJNbN4M3t11vZ6zIx1vyD2nWVsupmY7T6a27fKyDkiSLuOkP9uwPzL6JmMV> Google payments center.

If you have an issue with a particular invoice, please  <https://notifications.google.com/g/p/ANiao5rTYZnzCyr9wpIq0huZXluroDE5iTQSoQ3caT8UY7thfvcDLsNAFmGwmD5hqSt_Kocss5DzSg6UwjXoWeaGLCwhhG0-bGhpY_EsQszpP0huIWxDaY16YAtTIncf5YTdB4X9YKJifl6DzvJB7BttzYGm5E4Dbv9-6vfC2a07KDxxwFxC5L9AK5F3FHjlltwaW6difPVGVgmBbFxKfpHlhjF9BG1nrcaneBQaGLGzxaciJNjglg> open an invoice dispute in the Google payments center. For questions about your invoices, contact your collector or email us at  <mailto:collections@google.com> collections@google.com.

Thank you for your business!

Product

Totals (by currency) as of March 13, 2024

Google Ads

CA$17,018.37

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Alexa Graziani

Senior Marketing Manager - Consumer Growth

Please note my email has changed:

 <https://brand.thekey.com/esg/agraziani@thekey.com> agraziani@thekey.com

 <https://www.thekey.com/> TheKey.com

 <https://homecareassistance.com/>

Tim Thomas

Head of Canada Division

Please note my email has changed:

 <mailto:tt@thekey.com> tt@TheKey.com

(514) 591-9387

 <https://www.thekey.ca/> TheKey.ca

 <https://www.thekey.com/>

Alexa Graziani

Senior Marketing Manager - Consumer Growth

Please note my email has changed:

 <https://brand.thekey.com/esg/agraziani@thekey.com> agraziani@thekey.com

 <https://www.thekey.com/> TheKey.com

 <https://homecareassistance.com/>

Alexa Graziani

Senior Marketing Manager - Consumer Growth

Please note my email has changed:

 <https://brand.thekey.com/esg/agraziani@thekey.com> agraziani@thekey.com

 <https://www.thekey.com/> TheKey.com

 <https://homecareassistance.com/>

Alexa Graziani

Senior Marketing Manager - Consumer Growth

Please note my email has changed:

 <https://brand.thekey.com/esg/agraziani@thekey.com> agraziani@thekey.com

 <https://www.thekey.com/> TheKey.com

 <https://homecareassistance.com/>

Alexa Graziani

Senior Marketing Manager - Consumer Growth

Please note my email has changed:

 <https://brand.thekey.com/esg/agraziani@thekey.com> agraziani@thekey.com

 <https://www.thekey.com/> TheKey.com

 <https://homecareassistance.com/>

Tim Thomas

Head of Canada Division

Please note my email has changed:

 <mailto:tt@thekey.com> tt@TheKey.com

(514) 591-9387

 <https://www.thekey.ca/> TheKey.ca

 <https://www.thekey.com/>

Alexa Graziani

Senior Marketing Manager - Consumer Growth

Please note my email has changed:

 <https://brand.thekey.com/esg/agraziani@thekey.com> agraziani@thekey.com

 <https://www.thekey.com/> TheKey.com

 <https://homecareassistance.com/>

Tim Thomas

Head of Canada Division

Please note my email has changed:

 <mailto:tt@thekey.com> tt@TheKey.com

(514) 591-9387

 <https://www.thekey.ca/> TheKey.ca

 <https://www.thekey.com/>

Alexa Graziani

Senior Marketing Manager - Consumer Growth

Please note my email has changed:

 <https://brand.thekey.com/esg/agraziani@thekey.com> agraziani@thekey.com

 <https://www.thekey.com/> TheKey.com

 <https://homecareassistance.com/>