--000000000000cf8ccd05dd7fec02 Content-Type: multipart/alternative; boundary="000000000000cf8ccb05dd7fec00" --000000000000cf8ccb05dd7fec00 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi there, Now I won't be able to attend this meeting as Greg scheduled the monthly finance meeting at the same time. Are you able to record this meeting so I can listen to it later? ---------- Forwarded message --------- From: Timothy Thomas Date: Mon, Apr 25, 2022 at 7:50 AM Subject: Invitation: Care Management Training - Canada @ Tue May 10, 2022 10am - 11am (PDT) (corosa@homecareassistance.com) To: , , , , , , , , , , , , , , , , , , *You have been invited to the following event.* Care Management Training - Canada *When* Tue May 10, 2022 10am =E2=80=93 11am Pacific Time - Vancouver *Joining info* Join with Google Meet meet.google.com/xyn-xeaz-tai Join by phone (CA) +1 226-316-7785 (PIN: 924437620) More phone numbers *Calendar* corosa@homecareassistance.com *Who* =E2=80=A2 tt@homecareassistance.com - organizer =E2=80=A2 mlicoudis@homecareassistance.com =E2=80=A2 sdemers@homecareassistance.com =E2=80=A2 djacobs@homecareassistance.com =E2=80=A2 ccartwright@homecareassistance.com =E2=80=A2 tcleland@homecareassistance.com =E2=80=A2 sydney.liu@thekey.com =E2=80=A2 lfancy@homecareassistance.com =E2=80=A2 dfancy@homecareassistance.com =E2=80=A2 sspeirs@homecareassistance.com =E2=80=A2 corosa@homecareassistance.com =E2=80=A2 sbrocal@homecareassistance.com =E2=80=A2 lvinluan@homecareassistance.com =E2=80=A2 ssousa@homecareassistance.com =E2=80=A2 jfewchuk@homecareassistance.com =E2=80=A2 poulami.shah@homecareassistance.com =E2=80=A2 akunnath@homecareassistance.com =E2=80=A2 allison.brennan@thekey.com =E2=80=A2 joey.taylor@homecareassistance.com =E2=80=A2 taneshia.persaud@thekey.com more details =C2=BB Good morning, Cheryl Cartwright, GM of our HCA Toronto office and former care manager extraordinaire, will be hosting a training session on May 10th at 1pm EST. Please see the agenda below. Intake call - The value in acting like a resource and making the call less salesy subtly. - Why is the client calling? Who is the care for and how urgent is the care? - Is your office really capable of making this a success? Minimums and consistency play a large role here. Growing current clients - Low hanging fruit, essentially free money. - Helps the client see we are on top of their care and adds value and trust. - Getting ahead of decisions like moving someone into LTC. Leads - Follow up, follow up and follow up more. - How to manage resistant clients if they can afford the services =E2=80= =93 trouble shooting. Service Recovery - How to retain a client when things fail. How has the pandemic shaped your world today and how can we continue to add value despite some restrictions If you would like to include other members of your team please feel free to add them to the invitation. We hope you can make it! Best, Tim Going (corosa@homecareassistance