I have asked if anything exists - what i have it the process not the detail
you are requesting - stay tuned.
On Tue, Dec 20, 2022 at 6:45 PM Timothy Thomas <tt@thekey.com> wrote:
> Hi Angie,
>
> As per our discussion, it would benefit the ops team to understand exactly
> what the threshold is for the completion of a service level intervention
> report in Salesforce. Examples I’ve seen submitted by sales include:
>
> -Facility requesting a last minute (less than 30 minute notice) shift that
> we are unable to fulfill.
>
> -Early morning sick call off (4am) from housekeeping staff at facility.
> Facility advised no replacement needed. Best practice procedures followed.
>
> -SLC Private duty referral that did not move forward due to price
> sensitivity and resistance to consent agreement.
>
> I’m ok if these are submitted under the correct pre-tense of optimizing
> operations and continuous improvement, but not as a means to point out
> service failures when their weren’t any.
>
> Let me know your thoughts.
> Tim
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>