----==_mimepart_68376e0c42b32_1e83fb8d9ea807c1686503e Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =E2=80=8B Hello Timothy, =C2=A0 Your support ticket #1116845 has been = escalated to our senior team to ensure you receive the highest level of e= xpertise and a swift resolution. You'll be contacted directly by a senior= support specialist with updates and further assistance. For real-time up= dates, feel free to click on https://hca.freshdesk.com/helpdesk/tickets/1= 116845. We appreciate your patience and are here to ensure your satisfact= ion. =C2=A0 Kind Regards, Hemanth Kumar=C2=A0 = = On Wed, 28 May at 3:37 PM , Timothy Thomas wrote: = Hi there, = = The battery on my iphone no longer seems to hold a charge. The phone is = nearly 3 years old. Could you please order me a new one or alternatively=C2= =A0I can coordinate=C2=A0directly with Rogers. = = Thank you = Tim = = -- = = Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey = Mobile: 514.591.9387 ----==_mimepart_68376e0c42b32_1e83fb8d9ea807c1686503e Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =E2=80=8B Hello Timothy, =C2=A0 Your support ticket #1116845 has been escalated to our senior team t= o ensure you receive the highest level of expertise and a swift resolutio= n. You'll be contacted directly by a senior support specialist with updat= es and further assistance. For real-time updates, feel free to click on https://hca.freshdesk.com/helpdesk/tickets/1116845 . We apprec= iate your patience and are here to ensure your satisfaction. =C2=A0 Kind Regards, Hemanth Kumar =C2=A0 On Wed, 28 May at 3:37 PM , Timothy Thomas &= lt;tt@thekey.com> wrote: Hi there, The battery on my iphone no longer seems to hold a charge. The phone= is nearly 3 years old. Could you please order me a new one or alternativ= ely=C2=A0I can coordinate=C2=A0directly with Rogers. Thank you Tim -- Tim Thomas Head of Midwest &= ; Canada Divisions |=C2=A0 TheKey Mobile: 514.5= 91.9387 = <span titl