--000000000000123941063869706c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I think you have to approve the Job in Saviynt. It's all completed except for one approval. Chuck On Wed, Jun 25, 2025 at 7:16=E2=80=AFAM Chuck Terlesky wrote: > Will do, thanks! > > On Wed, Jun 25, 2025 at 7:09=E2=80=AFAM Timothy Thomas wr= ote: > >> Hi Chuck, >> >> This is approved. Please open a position and requisition in Workday. If >> you're having any difficulties, the HR service center can assist you. >> >> Thanks >> Tim >> >> On Mon, Jun 23, 2025 at 4:31=E2=80=AFPM Chuck Terlesky >> wrote: >> >>> Hey Tim, >>> >>> I wanted to bring something to your attention that=E2=80=99s been on my= radar >>> for a while now. The CSM workload in Calgary has grown to the point whe= re >>> it=E2=80=99s becoming unsustainable for one person to manage effectivel= y. >>> >>> Currently, we have one (CSM) responsible for managing approximately 70 >>> clients across a large geographic territory. This is significantly >>> higher and almost double what we see in other regions. Toronto averages >>> around 40 clients per CSM, Vancouver averages 35 clients per CSM, >>> Victoria averages 18 clients, Montreal averages 45 clients, and >>> Winnipeg averages around 30 clients. In addition to the client load, >>> Calgary=E2=80=99s geography adds another layer of complexity. It=E2=80= =99s a large city to >>> cover, and travel time between visits eats up a lot of the day. This co= uld >>> make it challenging to meet SLA visit expectations and provide clients >>> with the time and attention they deserve. >>> >>> I firmly believe we=E2=80=99d see a significant impact by splitting the= territory >>> , with one CSM focusing on the north and one on the south. Not only >>> would it reduce strain on the current role, but it would also allow us = to >>> deliver more consistent, proactive service and build stronger client >>> relationships. In the long term, I view this as a move that supports bo= th >>> retention and growth. >>> >>> Let me know if you=E2=80=99d be open to discussing this further. I=E2= =80=99d be happy >>> to outline what a transition plan might look like. >>> >>> Regards, >>> >>> Chuck >>> -- >>> Chuck Terlesky B.A., CCPE >>> General Manager >>> Calgary, Alberta >>> >>> Calgary: 403-301-3777 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> > > -- > Chuck Terlesky B.A., CCPE > General Manager > Calgary, Alberta > > Calgary: 403-301-3777 > > TheKey.ca > > [image: TheKey] > > --=20 Chuck Terlesky B.A., CCPE General Manager Calgary, Alberta Calgary: 403-301-3777 TheKey.ca [image: TheKey] --000000000000123941063869706c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I t= hink you have to approve the Job in Saviynt. It's all completed except = for one approval. Chuck On Wed, Jun 25, 2025 at 7:16=E2=80=AFAM Chuck Ter= lesky < cterlesky@thekey.com &= gt; wrote: Will do,= thanks!=C2=A0 On Wed, Jun 25, 2025 at 7: