--000000000000eb8f900628f3cbf2 Content-Type: multipart/alternative; boundary="000000000000eb8f8f0628f3cbf1" --000000000000eb8f8f0628f3cbf1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I am happy to have that conversation. Her intention was one month of 24/7 so this will not be a long term issue. There was an unfortunate interaction with a caregiver on this case so I was trying to smooth things over. Happy to give you more info on that situation as well if you would like! On Tue, Dec 10, 2024 at 3:26=E2=80=AFPM Timothy Thomas wrot= e: > Notes for Doug. > > For Shirley, is the payor aware that we are subsidizing the OT? I would > let them know that you're getting pressure from HQ on OT and perhaps they > might consider meeting us in the middle? Paying for half of it? Ultimatel= y > we don't want to upset the referral source so it's your judgement call > based on how you anticipate they'll react. > > On Tue, Dec 10, 2024 at 4:20=E2=80=AFPM Emily Swackhamer emily.swackhamer@thekey.com> wrote: > >> Doug Yoder will no longer have overtime. Week of thanksgiving was rough >> for us with staffing levels, availability, and call offs. Availability h= as >> been an ongoing issue regardless of the week. While we are getting >> caregivers for orientation, they have very specific or limited >> availability. Daytime continues to be a difficult shift to staff. >> >> Shirley Bull=E2=80=99s overtime will be decreased but not completely eli= minated. >> She is the aunt of Brookdale facility=E2=80=99s Vice President. Brookdal= e is on >> Katie=E2=80=99s SAP and a top referral partner. To give her the best con= sistency, >> we accommodated her preferred caregiver to work 4-12 hour shifts. What a= re >> your thoughts on this? >> >> On Tue, Dec 10, 2024 at 3:13=E2=80=AFPM Timothy Thomas w= rote: >> >>> Question for you, >>> >>> What needs to be true in order for us to eliminate the unbilled OT your >>> clients listed below? >>> >>> [image: image.png] >>> >>> >>> -- >>> >>> *Tim Thomas* >>> Head of Midwest & Canada Divisions | *TheKey* >>> Mobile: 514.591.9387 >>> [image: TheKey] >>> >> --000000000000eb8f8f0628f3cbf1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I am happy to have that conversation. Her intention was o= ne month of 24/7 so this will not be a long term issue. There was an unfort= unate interaction with a caregiver on this case so I was trying to smooth t= hings over. Happy to give you more info on that situation as well if you wo= uld like!=C2=A0 On Tue, Dec 10, 2024 at 3:26=E2=80=AFPM Timothy Thomas = < tt@thekey.com > wrote: = Notes for Doug. For Sh= irley, is the payor aware that we are subsidizing the OT? I would let them = know that you're getting pressure from HQ on OT and perhaps they might = consider meeting us in the middle? Paying for half of it? Ultimately we don= 't want to upset the referral source so it's your judgement call ba= sed on how you a