--000000000000bd15b205f1ea4ddb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I was unaware of this change. Is there a rationale for not using the 8x8 number(which is trackable, the cell phone is not)? For NY(and most regulated states) we need to make sure that any RN calls are answered immediately as we are required to have 24/7 nursing coverage. The easiest way to ensure that happens is to use the 8x8 number and have that number forwarded to on call after hours. If someone forgets to forward their cell and there is a call regarding a fall or medication or some clinical issue, this could be a problem. Or if something comes through that is an immediate need and the nurse is not available for even an hour, it could be a problem. We rotate nursing coverage every weekend to ensure we are addressing clinical needs timely. On Tue, Jan 10, 2023 at 9:43 AM Angie Markwell wrote: > Team please ensure as all these emails are hitting your folks they know i= t > will be cell phone #s. > > ---------- Forwarded message --------- > From: Phil Chanda > Date: Tue, Jan 10, 2023 at 9:41 AM > Subject: Re: Katherine Banks: HTML Proof - Subject > To: Kat Banks , Monica Schmidt monica.schmidt@thekey.com>, Angie Markwell , > Beth Ann Rosario > > > Hi Kat, > > Unfortunately, we cannot use your 8x8 phone number as it was decided by > Leadership to list the cellphone # instead. > > The direction we received was cellphones should be listed and to use > callforwarding as needed for out of office, etc. We also mentioned > updating the voicemail to add a # if someone gets the voicemail. > > Thanks, > Phil > > On Tue, Jan 10, 2023 at 8:06 AM Kat Banks > wrote: > >> Hello Phil >> Yes this is my client. However I would prefer using my 8x8 number instea= d >> of my cell number. That number is 757-703- 0642. >> >> Thank you. >> >> On Mon, Jan 9, 2023 at 8:55 PM Phil Chanda >> wrote: >> >>> Hi Kat, >>> >>> We are going to send client emails out on your behalf (see email exampl= e >>> below), notifying them of who their primary contact is (name, email and >>> mobile phone). >>> >>> 1) Can you verify again that your contact info below is accurate? >>> >>> katherine.banks@thekey.com >>> 757-803-3391 Mobile >>> >>> 2) Can you confirm that these are your clients listed in *pink*? >>> >>> Please keep in mind: >>> - This will only show your clients from January 2022 to September 2022. >>> - They need to be clients that have a listed email address in Salesforc= e >>> to appear on this list. >>> >>> Marguerite Whitaker Kat Banks >>> Thanks, >>> Phil >>> >>> >>> >>> ---------- Forwarded message --------- >>> From: Phil Chanda >>> Date: Mon, Jan 9, 2023 at 8:53 PM >>> Subject: HTML Proof - Subject >>> To: >>> >>> >>> Changing how the world lives and ages at home >>> >>> Thank You from TheKey. >>> Hello {{Recipient.FirstName}}, >>> >>> As your primary care contact at TheKey, I want to check in on your care >>> and ensure that you have my contact informatio