Thanks!
For the time zone issue - is there a specific flow that they are supposed
to go through? Has this been addressed so it won't be an issue in the
future?
Sincerely,
On Tue, Oct 10, 2023 at 1:17 PM Joey Taylor <joey.taylor@thekey.com> wrote:
> Hey Alexa and Megan,
>
> Here is the follow-up to the leads not entered. One was a wrong number
> looking for public health (I have instructed my team not to enter these
> calls). One was never communicated to my team from the Local Leader (time
> zone issue). And one was a mistake that should have been entered. Will have
> to listen to the Montreal French ones myself to find out what they were
> looking for but we do have a lot of caregivers on the French side who don't
> listen properly to the auto attendant. I have also instructed my team not
> to enter those.
>
> Thanks,
> -------------------------------------------------
> "Hi Joey,
> 1. 204-612-1182: A friend looking to set up gov't home care services and
> was the wrong number. I didn't enter in SF.
>
> 2. 604-842-4476: Taken by Sharon after my office hours and never
> communicated. --> (This came in on my team's off hours and was not
> communicated.)
>
> 3. 604-4188-9678: Wanted a diaper change for her dad (a couple of shifts
> while he was visiting) in an area we do not typically service. Such an
> inconsequential lead--we were on the referral marketing webinar and I
> totally forgot to enter it. My apologies."
>
> On Fri, Oct 6, 2023 at 6:26 PM Alexa Graziani <agraziani@thekey.com>
> wrote:
>
>> Hi Tim and Joey,
>>
>> Just 3 calls to review outside of Montreal and one French call for
>> Montreal. You can find them here
>> <https://docs.google.com/spreadsheets/d/1P0bG-NkKjhfhHfvf30aoLq4ycyfWrek2DJ6BnP9No9k/edit#gid74834367>,
>> thanks!
>>
>>
>> Sincerely,
>>
>> --
>> Alexa Graziani
>> Senior Marketing Manager - Consumer Growth
>> * Please note my email has changed: *
>> agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
>> (650) 416-1538 Ext. 181538
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
>
> --
>
> Joey Taylor
>
> *Regional Care Solutions Manager*
>
> 514-907-5065
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
Alexa Graziani
Senior Marketing Manager - Consumer Growth
* Please note my email has changed: *
agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
(650) 416-1538 Ext. 181538
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>