=?utf-8?B?UkU6ICoqIFJVU0ggKiogRndkOiBBc3Npc3RhbmNlIGV0IFNvaW5zIMOgIERv?= =?utf-8?B?bWljaWxlIChNb250csOpYWwpIEluYyA3ODU5NzY4NTMgLSBbIzEyMTM1NjBd?= =?utf-8?Q?_(Case_#10944143)?=

Hi Trish,

I will forward this to our cash management team to apply the payment.

Thank you.

From: Trish Nguyen <trish.nguyen@thekey.com>
Sent: 18 décembre 2025 16:46
To: Wesley Yip <Wesley.Yip@rci.rogers.com>
Cc: Timothy Thomas <tt@thekey.com>; joey.taylor@thekey.com; Aaron Worob <itsupport@thekey.com>
Subject: Re: ** RUSH ** Fwd: Assistance et Soins à Domicile (Montréal) Inc 785976853 - [#1213560] (Case #10944143)

Hi Wesley,

Thanks for the quick response. We also made another ACH payment on 11/25/25 for invoice # 3079421489 and 3055101977 per the attached payment details.  Could you please help to apply them as well?

Best regards,

Trish Nguyen

Sr. Accounts Payable | TheKey
Trish.nguyen@thekey.com<mailto:Trish.nguyen@thekey.com>

[Image removed by sender.]<http://www.thekey.com/>

Error! Filename not specified.

On Thu, Dec 18, 2025 at 1:00 PM Wesley Yip <Wesley.Yip@rci.rogers.com<mailto:Wesley.Yip@rci.rogers.com>> wrote:
Hi Trish,

Yes,  both payments of 1232.25$ and 1222.81$ have been applied to account 785976853.

The past due is now 4838.15$.

Thank you.

From: Trish Nguyen <trish.nguyen@thekey.com<mailto:trish.nguyen@thekey.com>>
Sent: 18 décembre 2025 15:54
To: Wesley Yip <Wesley.Yip@rci.rogers.com<mailto:Wesley.Yip@rci.rogers.com>>
Cc: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; joey.taylor@thekey.com<mailto:joey.taylor@thekey.com>; Aaron Worob <itsupport@thekey.com<mailto:itsupport@thekey.com>>
Subject: Re: ** RUSH ** Fwd: Assistance et Soins à Domicile (Montréal) Inc 785976853 - [#1213560] (Case #10944143)

Hi Wesley,

I wanted to follow up on this request.  Were you able to apply our ACH payments to the invoices?

Our account is currently on hold and unable to order equipment.  Are you able to look into the account at the earliest?

Best,
Trish N.
________________________________
From: Trish Nguyen <trish.nguyen@thekey.com<mailto:trish.nguyen@thekey.com>>
Sent: Tuesday, November 25, 2025 11:21 AM
To: Wesley Yip <Wesley.Yip@rci.rogers.com<mailto:Wesley.Yip@rci.rogers.com>>
Cc: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; joey.taylor@thekey.com<mailto:joey.taylor@thekey.com> <joey.taylor@thekey.com<mailto:joey.taylor@thekey.com>>
Subject: Re: Fwd: Assistance et Soins à Domicile (Montréal) Inc 785976853 - [#1213560] (Case #10944143)

Hi Wesley,

Please see the attached payment remittance for invoice # 3040619125 and 3026159733 that was paid via ACH on 11/10/25.  Please locate the ACH payments with your accounting team and apply accordingly.

Best

regards,

Trish

Nguyen

Sr.

Accounts Payable | TheKey

Trish.nguyen@thekey.com<mailto:Trish.nguyen@thekey.com>

[Image removed by sender.]<http://www.thekey.com/>

Error! Filename not specified.

On Tue, Nov 25, 2025 at 7:41 AM Wesley Yip <Wesley.Yip@rci.rogers.com<mailto:Wesley.Yip@rci.rogers.com>> wrote:

Hi Trish,

I hope you’re doing well.

Do you have an update on the payment?

The past due is now 5787.07$.

Thanks.

From: Trish Nguyen <trish.nguyen@thekey.com<mailto:trish.nguyen@thekey.com>>
Sent: 6 novembre 2025 17:14
To: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Cc: Wesley Yip <Wesley.Yip@rci.rogers.com<mailto:Wesley.Yip@rci.rogers.com>>; joey.taylor@thekey.com<mailto:joey.taylor@thekey.com>
Subject: Re: Fwd: Assistance et Soins à Domicile (Montréal) Inc 785976853 - [#1213560] (Case #10944143)

Hi Wesley,

There were some delays due to our internal accounting process but I have escalated to request the payments for the below invoices to go out early next week.  Please note our account and I will circle back with the payment details.  Feel free to reach out if you have any immediate concerns.

Best regards,

Trish Nguyen

Sr. Accounts Payable | TheKey

Trish.nguyen@thekey.com<mailto:Trish.nguyen@thekey.com>

[Image removed by sender.]<http://www.thekey.com/>

Error! Filename not specified.

On Tue, Nov 4, 2025 at 12:40 PM Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>> wrote:

@Trish Nguyen<mailto:trish.nguyen@thekey.com> Please provide Wesley from Rogers an update on the outstanding payments.

Thanks!

On Mon, Nov 3, 2025 at 3:29 PM Wesley Yip <Wesley.Yip@rci.rogers.com<mailto:Wesley.Yip@rci.rogers.com>> wrote:

Hi Timothy,

I hope all is well.

Any news on the payment?

Thanks.

From: Wesley Yip
Sent: 15 octobre 2025 10:43
To: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Cc: joey.taylor@thekey.com<mailto:joey.taylor@thekey.com>; utility_rent@thekey.com<mailto:utility_rent@thekey.com>
Subject: RE: Fwd: Assistance et Soins à Domicile (Montréal) Inc 785976853 - [#1213560] (Case #10944143)

Hi Timothy,

I hope all is well.

Any news on the payment?

Thanks.

From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Sent: 19 septembre 2025 19:03
To: Rogers Business Support <Rogers.BusinessSupport@rci.rogers.com<mailto:Rogers.BusinessSupport@rci.rogers.com>>
Cc: Wesley Yip <Wesley.Yip@rci.rogers.com<mailto:Wesley.Yip@rci.rogers.com>>; joey.taylor@thekey.com<mailto:joey.taylor@thekey.com>; utility_rent@thekey.com<mailto:utility_rent@thekey.com>
Subject: Re: Fwd: Assistance et Soins à Domicile (Montréal) Inc 785976853 - [#1213560] (Case #10944143)

Please hold on this request. We sourced a phone elsewhere given the delay. Thanks.

On Fri, Sep 19, 2025 at 6:33 PM Rogers Business Support <rogers.businesssupport@rci.rogers.com<mailto:rogers.businesssupport@rci.rogers.com>> wrote:

Hi Trish / Wesley,

Good day! Hope all is well.

As requested, setup BSS access for account # 785976853 as per below:

An email has been sent to utility_rent@thekey.com<mailto:utility_rent@thekey.com>. The new user will need to select Set Password in the body of the email to set their password and access their new profile.

The email will come from Rogers (notifications@rci.rogers.com<mailto:notifications@rci.rogers.com>) and the subject will be Set your Rogers Business password. They will need to look for this email in their inbox, or in their filtered/Spam folders if it is not in their inbox.

Thank you for contacting Rogers Business Support Wireless, have a wonderful day!

Kind regards,
Shobana N
Account Consultant, Enterprise Customer Service Wireless
t 1-877-274-3375

You may receive a Customer Survey requesting feedback on your experience from this interaction with us. We appreciate your feedback and pride ourselves on your willingness to recommend Rogers.

Payments made easy - add a credit card and save it for one time payments or for pre authorized payments
New reports for improved bill & device management, including hardware upgrade information

Log into your Business Self-Serve account and check out these new features today!
https://bssinternal.rogers.com/bizonline/bss-login-menu.do

From: Wesley Yip [wesley.yip@rci.rogers.com<mailto:wesley.yip@rci.rogers.com>]
Sent: 9/18/2025 1:43 PM
To: joey.taylor@thekey.com<mailto:joey.taylor@thekey.com>; utility_rent@thekey.com<mailto:utility_rent@thekey.com>; rogers.businesssupport@rci.rogers.com<mailto:rogers.businesssupport@rci.rogers.com>
Cc: tt@thekey.com<mailto:tt@thekey.com>
Subject: RE: Fwd: Assistance et Soins à Domicile (Montréal) Inc 785976853 - [#1213560]

Hi,

Thank you for your reply.

I will send an email to our business support team to set up the portal with utility_rent@thekey.com<mailto:utility_rent@thekey.com>.

Here is the EFT info.

Please send the remittance to agenad@rci.rogers.com<mailto:agenad@rci.rogers.com>.

Thank you.

From: Trish Nguyen <utility_rent@thekey.com<mailto:utility_rent@thekey.com>>
Sent: 18 septembre 2025 13:18
To: joey.taylor@thekey.com<mailto:joey.taylor@thekey.com>
Cc: joey.taylor@thekey.com<mailto:joey.taylor@thekey.com>; tt@thekey.com<mailto:tt@thekey.com>; Wesley Yip <Wesley.Yip@rci.rogers.com<mailto:Wesley.Yip@rci.rogers.com>>
Subject: Re: Fwd: Assistance et Soins à Domicile (Montréal) Inc 785976853 - [#1213560]

Hi Westley,

?The billing email on this account has been updated but we could not make that change in the portal.

Would you be able to help and update the monthly billing notification should be sent to utility_rent@thekey.com?<mailto:utility_rent@thekey.com?>

We are working for the payment to go out and they will be sent via ACH.  Please confirm the banking details and remittance email address for payment notification.

Thanks,

AP Team

On Wed, 17 Sep at 4:52 PM , JosephTaylor <joey.taylor@thekey.com<mailto:joey.taylor@thekey.com>> wrote:

There seems to be an outstanding balance on our Canadian Rogers account. Has this been set up in coupa?

From: Joey Taylor <joey.taylor@thekey.com<mailto:joey.taylor@thekey.com>>
Date: Wed, Sep 17, 2025 at 4:43?PM
Subject: Fwd: Assistance et Soins à Domicile (Montréal) Inc 785976853
To: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>

Phishing?

From: Wesley Yip <Wesley.Yip@rci.rogers.com<mailto:Wesley.Yip@rci.rogers.com>>
Date: Wed, Sep 17, 2025 at 3:35?PM
Subject: Assistance et Soins à Domicile (Montréal) Inc 785976853
To: joey.taylor@homecareassistance.com<mailto:joey.taylor@homecareassistance.com> <joey.taylor@homecareassistance.com<mailto:joey.taylor@homecareassistance.com>>

Hi,

We noticed a past due of 2309.18$ on account 785976853.

You could view your invoices through the business portal Online Business Billing and Reporting (rogers.com)<https://bss.rogers.com/bizonline/bss-login-menu.do>

Thank you and have a great day.

Wesley Yip

Rogers For Business

Credit Operations

800 De La Gauchetiere<https://www.google.com/maps/search/800+De+La+Gauchetiere?entry=gmail&source=g> W

Montreal QC H5A 1K8

1-800-757-2773 ext. 1218

Wesley.yip@rci.rogers.ca<mailto:Wesley.yip@rci.rogers.ca>

[Image removed by sender.]

________________________________

Canada's Largest and Most Reliable 5G Network

This communication is confidential. We only send and receive email on the basis of the terms set out at https://www.rogers.com/emailnotice<https://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=NEW_GCT&_nfls=true&setLanguage=en&template=emailnotice>

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Directeur Général/General Manager

514-907-5065

TheKey.ca  <https://thekey.ca/>

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1213560:611100

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Canada's Largest and Most Reliable 5G Network

This communication is confidential. We only send and receive email on the basis of the terms set out at https://www.rogers.com/emailnotice<https://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=NEW_GCT&_nfls=true&setLanguage=en&template=emailnotice>

Le réseau 5G le plus étendu et le plus fiable au pays

Ce message est confidentiel. Notre transmission et réception de courriels se fait strictement suivant les modalités énoncées dans l’avis publié à www.rogers.com/aviscourriel <https://www.rogers.com/aviscourriel>
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Canada's Largest and Most Reliable 5G Network

This communication is confidential. We only send and receive email on the basis of the terms set out at https://www.rogers.com/emailnotice<https://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=NEW_GCT&_nfls=true&setLanguage=en&template=emailnotice>

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Ce message est confidentiel. Notre transmission et réception de courriels se fait strictement suivant les modalités énoncées dans l’avis publié à www.rogers.com/aviscourriel <https://www.rogers.com/aviscourriel>
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Canada's Largest and Most Reliable 5G Network

This communication is confidential. We only send and receive email on the basis of the terms set out at https://www.rogers.com/emailnotice<https://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=NEW_GCT&_nfls=true&setLanguage=en&template=emailnotice>

Le réseau 5G le plus étendu et le plus fiable au pays

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