--00000000000047db8e0619aebb1e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Cynthia Lum looks like you are free to refund and thank you for catching and reporting the overpayment. *John Janiga* Collections Analyst 2 *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Thu, May 30, 2024 at 12:53=E2=80=AFPM Timothy Thomas wro= te: > Ok, lets refund the double payment > > On Thu, May 30, 2024 at 12:51=E2=80=AFPM John Janiga > wrote: > >> Hello Tim, >> >> I ran for all open charges on account using the PAD provided after >> receiving notification from Joey that cheques were shredded. >> >> The charge ran successfully on 5.29 and has not returned. >> >> Best, >> >> >> *John Janiga* >> Collections Analyst 2 >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Thu, May 30, 2024 at 12:41=E2=80=AFPM Timothy Thomas = wrote: >> >>> Are we 100% sure the client has double paid? >>> >>> If that's the case, then yes we need to refund immediately. >>> >>> On Thu, May 30, 2024 at 12:01=E2=80=AFPM John Janiga >>> wrote: >>> >>>> Hello Cynthia, >>>> >>>> I think because of the size of the check and the amount processed >>>> yesterday, we should refund. >>>> >>>> Does anyone have any thoughts on this? >>>> >>>> *John Janiga* >>>> Collections Analyst 2 >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Thu, May 30, 2024 at 11:53=E2=80=AFAM Cynthia Lum = wrote: >>>> >>>>> Hi Joey and John, >>>>> >>>>> We received a check from this client yesterday for $12748.08 that was >>>>> dated 5/16/24 and was cashed by our lockbox. Should we refund this a= mount >>>>> back to the PAD since it looks like we already processed the open bal= ance >>>>> yesterday? >>>>> Check image attached >>>>> >>>>> >>>>> Cynthia Lum >>>>> Client Account Specialist >>>>> * Please note my email has changed: * >>>>> clum@thekey.com >>>>> 408-669-5030 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Wed, May 29, 2024 at 10:08=E2=80=AFAM John Janiga >>>>> wrote: >>>>> >>>>>> Hello Joey, >>>>>> >>>>>> I will run these open charges now and report back if they were >>>>>> successful. >>>>>> >>>>>> Thank you! >>>>>> >>>>>> *John Janiga* >>>>>> Collections Analyst 2 >>>>>> *john.janiga@thekey.com * >>>>>> *408-647-7538 * >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> >>>>>> On Wed, May 29, 2024 at 12:48=E2=80=AFPM Joey Taylor >>>>>> wrote: >>>>>> >>>>>>> Good Afternoon, >>>>>>> >>>>>>> The client had paid by cheques (included below) that was post-dated= . >>>>>>> J.P. Morgan returned the cheques and we shredded it. The client ask= ed that >>>>>>> we collect the funds through PAD. Please do so. >>>>>>> >>>>>>> Thank you, >>>>>>> >>>>>>> Joey Taylor >>>>>>> >>>>>>> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >>>>>>> >>>>>>> 514-907-5065 >>>>>>> >>>>>>> TheKey.ca >>>>>>> >>>>>>> [image: TheKey] >>>>>>> >>>>>> >>> >>> -