----==_mimepart_67fd1324d5dab_1be3f842338b10c79941029 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable I have verified that Desiree is included in ALL New Client groups with th= e exception of Montreal - French. =C2=A0I have also verified that she is = the programmed in the system to be the FIRST choice for ringing in those = groups. =C2=A0It's been reported that her voicemail/email notification pr= ocess is working fine in all markets accept Winnipeg. =C2=A0I just added = myself to the Winnipeg group and left a test message (8:45 am CT.) =C2=A0= I received the notification fine and have sent Desiree a g-chat requestin= g that she let me know if she received it as well. Thanks,=C2=A0 Mar= k Warner = = On Thu, 10 Apr at 11:14 AM , Dennis Fancy wrote: = Hi Mark, = = Desiree is still not getting the emails for voicemail alerts on=C2=A0New= Client Inquiries to the Winnipeg=C2=A0ring group. The problem may be tha= t she has two email accounts associated with TheKey. Can you please ensur= e that the emails go to desiree.aranjo@thekey.com and NOT desiree.aranjo1= @thekey.com? Hopefully this will correctly troubleshoot the issue. = = Sincerely, = = = Dennis Fancy, BSP = General Manager (204) 489-6000 = = TheKey.ca = = = = = = = On Wed, Apr 9, 2025 at 12:34=E2=80=AFPM Mark Warner wrote: = = = = = Hi Desiree, = = Agree with Dennis' assessment regarding when you will get emails from 8x= 8.=C2=A0 You will only get 8x8 emails when a message is left for the New = Client Inquiry groups ... or ... if someone calls your direct 8x8 number = and leaves a message.=C2=A0 I have also verified that you are included in= all New Client Inquiry groups (except Montreal - French). = = Thanks,=C2=A0 = Mark Warner = = = = = = On Wed, 9 Apr at 1:05 PM , Dennis Fancy wrote: You=E2=80=99ll only get emails if the caller= left a voicemail. = Dennis Fancy, BSP = General Manager (204) 489-6000 = = TheKey.ca = = = = = = = = = On Wed, Apr 9, 2025 at 12:04=E2=80=AFPM Desiree A. wrote: = = = = I don't seem to be getting them for Ontario either. = I received the one Cheryl tested, and one or two others, but there were = two other missed calls today which I did not receive for Ontario = = = = = = = = On Wed, Apr 9, 2025 at 12:58=E2=80=AFPM Shubham Kumar wrote: = = = = = Hello Dennis, = =C2=A0 = Your support ticket #1089959 has been escalated to our senior team to en= sure you receive the highest level of expertise and a swift resolution. Y= ou'll be contacted directly by a senior support specialist with updates a= nd further assistance. For real-time updates, feel free to click on https= ://hca.freshdesk.com/helpdesk/tickets/1089959. We appreciate your patienc= e and are here to ensure your satisfaction. = =C2=A0 = =E2=80=8BThanks, = Shubham Kumar = Service Desk Engineer = = Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com = TheKey.com = = =C2=A0=E2=80=8B=E2=80=8B ----==_mimepart_67fd1324d5dab_1be3f842338b10c79941029 Content-Type: te