RE: 06/24/24 - Action Required - $27k Open Balance - New Client Audit Results

Hello Everyone,

I hope you all had a great weekend.

Please see the below summary by division for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $47K open balance for these client’s missing documentation listed by division. Please review and address the document attached in the link below, including any clients with start months in Mar 2024 - May 2024 who account for over $5K of these open balances. The deadline for June commissions is Friday July 5th , please reach out to Alejandro Aponte, and Jeannie Ortiz with any questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated.

Please click here <https://docs.google.com/spreadsheets/d/1QpLTMLn9GqB8TUuLKtafhsR2pZE1B5Dx/edit?usp=sharing&ouid2837985227039958586&rtpof=true&sd=true>  to review the updated audit tracker.

*	 West Division currently has the largest open balance, just over $10k in total, and the second largest number of clients who have started services that need attention, at 20.
*	East Division currently has the second largest open balance, just over $8k in total, and the largest number of clients who have started services that need attention: 21.
*	Canada Division currently has the third largest open balance at just over $6k in total number of clients who have started services that need attention: 8
*	The GCM Division currently has 6 clients who have started services that need attention.

Approx $5k open balance due for clients with a missing CCA or payment authorization forms. $5k open balance for clients with start dates in Mar 2024 - May 2024.

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator.

Filtering Google Sheets in the new view

Downloading document in the new view

From: <aaponte@thekey.com <mailto:aaponte@thekey.com> >
Date: Mon, Jun 17, 2024 at 3:33 PM
Subject: 06/17/24 - Action Required - $12k Open Balance - New Client Audit Results
To: <kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> >, Michelle Kenaga <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >, Coddye Ring-Noonan <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >, Gayle Soulides <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >, Melissa Reyes <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >, Audra Williams <audraw@thekey.com <mailto:audraw@thekey.com> >, Alicia Broussard <abroussard@thekey.com <mailto:abroussard@thekey.com> >, Alisha Wise <awise@thekey.com <mailto:awise@thekey.com> >, Amy Harris <aharris@thekey.com <mailto:aharris@thekey.com> >, Araceli Gutierrez <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >, Cassi Gilkeson <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >, Cathy Goffredo <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >, Kimberly Guerci <kguerci@thekey.com <mailto:kguerci@thekey.com> >, Triff Cook <triff@thekey.com <mailto:triff@thekey.com> >, Yukari Roberts <yroberts@thekey.com <mailto:yroberts@thekey.com> >, Beth Ann Rosario <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >, Claudia Hernandez <chernandez@thekey.com <mailto:chernandez@thekey.com> >, Jennifer Piper <jennifer.piper@thekey.com <mailto:jennifer.piper@thekey.com> >, Jessica Pascasio <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >, Karoline Da Silva <ksilva@tenderrose.com <mailto:ksilva@tenderrose.com> >, Diane Mockenhaupt <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >, Matt Nyberg <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >, Leigh Smith <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >, Kelley Richard <krichard@thekey.com <mailto:krichard@thekey.com> >, Tiffany Silton <tsilton@thekey.com <mailto:tsilton@thekey.com> >, Grace Labrecque <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >, Jennifer Geist <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >, <richard.chan@thekey.com <mailto:richard.chan@thekey.com> >, <slaxamana@thekey.com <mailto:slaxamana@thekey.com> >, <jcittadino@thekey.com <mailto:jcittadino@thekey.com> >, <wreid@thekey.com <mailto:wreid@thekey.com> >, <apuckett@thekey.com <mailto:apuckett@thekey.com> >, <csilveira@thekey.com <mailto:csilveira@thekey.com> >, <elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> >, <chall@thekey.com <mailto:chall@thekey.com> >, <jagarcia@thekey.com <mailto:jagarcia@thekey.com> >, <ccartwright@thekey.com <mailto:ccartwright@thekey.com> >, <joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> >, <cterlesky@thekey.com <mailto:cterlesky@thekey.com> >, <sspeirs@thekey.com <mailto:sspeirs@thekey.com> >, <generalmanagers@thekey.com <mailto:generalmanagers@thekey.com> >
Cc: Sarah Powers <spowers@thekey.com <mailto:spowers@thekey.com> >, Alan Badger <abadger@thekey.com <mailto:abadger@thekey.com> >, Elizabeth Clark <eclark@thekey.com <mailto:eclark@thekey.com> >, Laszlo Kovacs <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >, Paul Kahn <paul.kahn@thekey.com <mailto:paul.kahn@thekey.com> >, Lito Delapena <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >, <chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> >, <kevin.murray@thekey.com>, <alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> >, <jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> >, <laura.meister@thekey.com <mailto:laura.meister@thekey.com> >, <amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> >, <rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> >, <glane@thekey.com <mailto:glane@thekey.com> >, <dknier@thekey.com <mailto:dknier@thekey.com> >, <kjayroe@thekey.com <mailto:kjayroe@thekey.com> >, <melani.breach@thekey.com <mailto:melani.breach@thekey.com> >, <tt@thekey.com <mailto:tt@thekey.com> >, <jeannie.ortiz@thekey.com <mailto:jeannie.ortiz@thekey.com> >

Hello Everyone,

I hope you all had a great weekend.

Please see the below summary by division for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $12K open balance for these client’s missing documentation listed by division. Please review and address the document attached in the link below, including any clients with start months in Mar 2024 - May 2024 who account for over 10K of these open balances. The deadline for June commissions is Friday July 5th , please reach out to Alejandro Aponte, and Jeannie Ortiz with any questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated.

Please click here <https://docs.google.com/spreadsheets/d/1SgFpBcb4lm3LJrCLXBQ-gQ1WvO5RNS8Q/edit#gidb2680794>  to review the updated audit tracker.

*	Canada Division has the largest open balance at just over $4k in total with $2.9K open for clients with start dates in Mar 2024 - May 2024.
*	GCM Division currently has the second largest open balance at just over $3k in total with $1.8k open for clients with start dates in Mar 2024 – May.
*	West Division currently has the largest number # of clients that have started services in need of attention at 16.
*	East Division currently has the second largest # of clients that have started services in need of attention at 10.

Approx $12k open balance due for clients with a missing CCA or payment authorization forms. $10k open balance for clients with start dates in Mar 2024 - May 2024.

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator.

Filtering Google Sheets in the new view

Downloading document in the new view

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com <mailto:aaponte@thekey.com> >
Sent: Monday, June 10, 2024 4:53 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides' <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Melissa Reyes' <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >; 'Audra Williams' <audraw@thekey.com <mailto:audraw@thekey.com> >; 'Alicia Broussard' <abroussard@thekey.com <mailto:abroussard@thekey.com> >; 'Alisha Wise' <awise@thekey.com <mailto:awise@thekey.com> >; 'Amy Harris' <aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >; 'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >; 'Cathy Goffredo' <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >; 'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Triff Cook' <triff@thekey.com <mailto:triff@thekey.com> >; 'Yukari Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; 'Jennifer Piper' <jennifer.piper@thekey.com <mailto:jennifer.piper@thekey.com> >; 'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >; 'Karoline Da Silva' <ksilva@tenderrose.com <mailto:ksilva@tenderrose.com> >; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard' <krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton' <tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque' <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist' <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; richard.chan@thekey.com <mailto:richard.chan@thekey.com> ; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com <mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com> ; apuckett@thekey.com <mailto:apuckett@thekey.com> ; csilveira@thekey.com <mailto:csilveira@thekey.com> ; elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> ; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com <mailto:jagarcia@thekey.com> ; ccartwright@thekey.com <mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com <mailto:cterlesky@thekey.com> ; sspeirs@thekey.com <mailto:sspeirs@thekey.com> ; generalmanagers@thekey.com <mailto:generalmanagers@thekey.com>
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Elizabeth Clark' <eclark@thekey.com <mailto:eclark@thekey.com> >; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Paul Kahn' <paul.kahn@thekey.com <mailto:paul.kahn@thekey.com> >; 'Lito Delapena' <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; 'Marc Atkinson' <marc.atkinson@thekey.com <mailto:marc.atkinson@thekey.com> >; chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ; kevin.murray@thekey.com <mailto:kevin.murray@thekey.com> ; alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ; jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ; laura.meister@thekey.com <mailto:laura.meister@thekey.com> ; amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> ; rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ; glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com <mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com> ; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> ; jeannie.ortiz@thekey.com <mailto:jeannie.ortiz@thekey.com>
Subject: 06/10/24 - Action Required - $18k Open Balance - New Client Audit Results

Hello Everyone,

I hope you all had a great weekend.

Please see the below summary by division for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $18K open balance for these client’s missing documentation listed by division. Please review and address the document attached in the link below, including any clients with start months in Mar 2024 - May 2024 who account for over 1.8K of these open balances. The deadline for June commissions is Friday July 5th , please reach out to Alejandro Aponte, Marc Atkinson, & Lito with any discrepancies or questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated.

Please click here <https://docs.google.com/spreadsheets/d/1gUb7VyvItwpYm7KlPVp4EVEUsANZtqXu/edit#gid4340023>  to review the updated audit tracker.

*	West Division has the largest open balance at just over $13k in total with $12k open for clients with start dates in Mar 2024 - May 2024 and has the largest # of clients that have started services in need of attention at 15.
*	Canada Division currently has the second largest open balance at just over $3.5k in total with $3.5k open for clients with start dates in Mar 2024 - May 2024.
*	GCM Division currently has the second largest number # of client that have started services in need of attention at 6.

Approx $18k open balance due for clients with a missing CCA or payment authorization forms. $1.8k open balance for clients with start dates in Mar 2024 - May 2024.

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator.

Filtering Google Sheets in the new view

Downloading document in the new view

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com <mailto:aaponte@thekey.com> >
Sent: Friday, June 7, 2024 3:34 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides' <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Melissa Reyes' <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >; 'Audra Williams' <audraw@thekey.com <mailto:audraw@thekey.com> >; 'Alicia Broussard' <abroussard@thekey.com <mailto:abroussard@thekey.com> >; 'Alisha Wise' <awise@thekey.com <mailto:awise@thekey.com> >; 'Amy Harris' <aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >; 'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >; 'Cathy Goffredo' <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >; 'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Triff Cook' <triff@thekey.com <mailto:triff@thekey.com> >; 'Yukari Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; 'Jennifer Piper' <jennifer.piper@thekey.com <mailto:jennifer.piper@thekey.com> >; 'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >; 'Karoline Da Silva' <ksilva@tenderrose.com <mailto:ksilva@tenderrose.com> >; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard' <krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton' <tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque' <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist' <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; richard.chan@thekey.com <mailto:richard.chan@thekey.com> ; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com <mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com> ; apuckett@thekey.com <mailto:apuckett@thekey.com> ; csilveira@thekey.com <mailto:csilveira@thekey.com> ; elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> ; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com <mailto:jagarcia@thekey.com> ; ccartwright@thekey.com <mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com <mailto:cterlesky@thekey.com> ; sspeirs@thekey.com <mailto:sspeirs@thekey.com> ; generalmanagers@thekey.com <mailto:generalmanagers@thekey.com>
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Elizabeth Clark' <eclark@thekey.com <mailto:eclark@thekey.com> >; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Paul Kahn' <paul.kahn@thekey.com <mailto:paul.kahn@thekey.com> >; 'Lito Delapena' <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; 'Marc Atkinson' <marc.atkinson@thekey.com <mailto:marc.atkinson@thekey.com> >; chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ; kevin.murray@thekey.com <mailto:kevin.murray@thekey.com> ; alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ; jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ; laura.meister@thekey.com <mailto:laura.meister@thekey.com> ; amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> ; rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ; glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com <mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com> ; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> ; jeannie.ortiz@thekey.com <mailto:jeannie.ortiz@thekey.com>
Subject: 06/07/24 - Action Required - $37k Open Balance - New Client Audit Results

Hello Everyone,

Please see the below summary by division for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $37K open balance for these client’s missing documentation listed by division. Please review and address the document attached in the link below, including any clients with start months in Mar 2024 - Apr 2024 who account for over $2K of these open balances. The deadline for May commissions is Friday June 7th , please reach out to Alejandro Aponte, Marc Atkinson, & Lito with any discrepancies or questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated.

Please click here <https://docs.google.com/spreadsheets/d/1vbfuk3iqkLbLZGrc8UUENQIGOWh_GamA/edit#gid4340023>  to review the updated audit tracker.

*	West Division has the largest open balance at just over $22k in total with $822.00 open for clients with start dates in Mar 2024 - Apr 2024 and has the largest # of clients that have started services in need of attention at 24.
*	Northeast Division currently has the second largest open balance at just over $6k in total with $0.00 open for clients with start dates in Mar 2024 - Apr 2024.
*	GCM Division currently has the second largest number # of client that have started services in need of attention at 6.

Approx $37k open balance due for clients with a missing CCA or payment authorization forms. $2k open balance for clients with start dates in Mar 2024 - Apr 2024.

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator.

Filtering Google Sheets in the new view

Downloading document in the new view

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com <mailto:aaponte@thekey.com> >
Sent: Thursday, June 6, 2024 4:13 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides' <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Melissa Reyes' <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >; 'Audra Williams' <audraw@thekey.com <mailto:audraw@thekey.com> >; 'Alicia Broussard' <abroussard@thekey.com <mailto:abroussard@thekey.com> >; 'Alisha Wise' <awise@thekey.com <mailto:awise@thekey.com> >; 'Amy Harris' <aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >; 'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >; 'Cathy Goffredo' <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >; 'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Triff Cook' <triff@thekey.com <mailto:triff@thekey.com> >; 'Yukari Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; 'Jennifer Piper' <jennifer.piper@thekey.com <mailto:jennifer.piper@thekey.com> >; 'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >; 'Karoline Da Silva' <ksilva@tenderrose.com <mailto:ksilva@tenderrose.com> >; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard' <krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton' <tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque' <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist' <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; richard.chan@thekey.com <mailto:richard.chan@thekey.com> ; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com <mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com> ; apuckett@thekey.com <mailto:apuckett@thekey.com> ; csilveira@thekey.com <mailto:csilveira@thekey.com> ; elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> ; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com <mailto:jagarcia@thekey.com> ; ccartwright@thekey.com <mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com <mailto:cterlesky@thekey.com> ; sspeirs@thekey.com <mailto:sspeirs@thekey.com> ; generalmanagers@thekey.com <mailto:generalmanagers@thekey.com>
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Elizabeth Clark' <eclark@thekey.com <mailto:eclark@thekey.com> >; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Paul Kahn' <paul.kahn@thekey.com <mailto:paul.kahn@thekey.com> >; 'Lito Delapena' <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; 'Marc Atkinson' <marc.atkinson@thekey.com <mailto:marc.atkinson@thekey.com> >; chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ; kevin.murray@thekey.com <mailto:kevin.murray@thekey.com> ; alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ; jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ; laura.meister@thekey.com <mailto:laura.meister@thekey.com> ; amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> ; rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ; glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com <mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com> ; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> ; jeannie.ortiz@thekey.com <mailto:jeannie.ortiz@thekey.com>
Subject: 06/06/24 - Action Required - $47k Open Balance - New Client Audit Results

Hello Everyone,

Please see the below summary by division for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $47K open balance for these client’s missing documentation listed by division. Please review and address the document attached in the link below, including any clients with start months in Mar 2024 - Apr 2024 who account for over $2K of these open balances. The deadline for May commissions is Friday June 7th , please reach out to Alejandro Aponte, Marc Atkinson, & Lito with any discrepancies or questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated.

Please click here <https://docs.google.com/spreadsheets/d/1-Mzk8VrhjM_9TCjUa1_EtTk1R_tX54yj/edit#gid4340023>  to review the updated audit tracker.

*	West Division has the largest open balance at just over $31k in total with $411.00 open for clients with start dates in Mar 2024 - Apr 2024 and has the largest # of clients that have started services in need of attention at 33.
*	Northeast Division currently has the second largest open balance at just over $6k in total with $0.00 open for clients with start dates in Mar 2024 - Apr 2024.
*	Southeast Division currently has the second largest number # of client that have started services in need of attention at 6.

Approx $47k open balance due for clients with a missing CCA or payment authorization forms. $2k open balance for clients with start dates in Mar 2024 - Apr 2024.

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator.

Filtering Google Sheets in the new view

Downloading document in the new view

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com <mailto:aaponte@thekey.com> >
Sent: Wednesday, June 5, 2024 5:02 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides' <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Melissa Reyes' <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >; 'Audra Williams' <audraw@thekey.com <mailto:audraw@thekey.com> >; 'Alicia Broussard' <abroussard@thekey.com <mailto:abroussard@thekey.com> >; 'Alisha Wise' <awise@thekey.com <mailto:awise@thekey.com> >; 'Amy Harris' <aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >; 'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >; 'Cathy Goffredo' <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >; 'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Triff Cook' <triff@thekey.com <mailto:triff@thekey.com> >; 'Yukari Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; 'Jennifer Piper' <jennifer.piper@thekey.com <mailto:jennifer.piper@thekey.com> >; 'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >; 'Karoline Da Silva' <ksilva@tenderrose.com <mailto:ksilva@tenderrose.com> >; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard' <krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton' <tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque' <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist' <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; richard.chan@thekey.com <mailto:richard.chan@thekey.com> ; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com <mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com> ; apuckett@thekey.com <mailto:apuckett@thekey.com> ; csilveira@thekey.com <mailto:csilveira@thekey.com> ; elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> ; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com <mailto:jagarcia@thekey.com> ; ccartwright@thekey.com <mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com <mailto:cterlesky@thekey.com> ; sspeirs@thekey.com <mailto:sspeirs@thekey.com> ; generalmanagers@thekey.com <mailto:generalmanagers@thekey.com>
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Elizabeth Clark' <eclark@thekey.com <mailto:eclark@thekey.com> >; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Paul Kahn' <paul.kahn@thekey.com <mailto:paul.kahn@thekey.com> >; 'Lito Delapena' <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; 'Marc Atkinson' <marc.atkinson@thekey.com <mailto:marc.atkinson@thekey.com> >; chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ; kevin.murray@thekey.com <mailto:kevin.murray@thekey.com> ; alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ; jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ; laura.meister@thekey.com <mailto:laura.meister@thekey.com> ; amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> ; rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ; glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com; kjayroe@thekey.com <mailto:kjayroe@thekey.com> ; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> ; jeannie.ortiz@thekey.com <mailto:jeannie.ortiz@thekey.com>
Subject: 06/05/24 - Action Required - $76k Open Balance - New Client Audit Results

Hello Everyone,

Please see the below summary by division for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $76K open balance for these client’s missing documentation listed by division. Please review and address the document attached in the link below, including any clients with start months in Mar 2024 - Apr 2024 who account for over $2K of these open balances. The deadline for May commissions is Friday June 7th , please reach out to Alejandro Aponte, Marc Atkinson, & Lito with any discrepancies or questions. Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated.

Please click here <https://docs.google.com/spreadsheets/d/1zJMJEu_ViA-5PzAtVzkEwJawsdAsvCGp/edit#gid4340023>  to review the updated audit tracker.

*	West Division has the largest open balance at just over $60k in total with $822.00 open for clients with start dates in Mar 2024 - Apr 2024 and has the largest # of clients that have started services in need of attention at 38.
*	Northeast Division currently has the second largest open balance at just over $6k in total with $0.00 open for clients with start dates in Mar 2024 - Apr 2024
*	Southeast Division currently has the second largest number # of client that have started services in need of attention at 8

Approx $76k open balance due for clients with a missing CCA or payment authorization forms. $2k open balance for clients with start dates in Mar 2024 - Apr 2024.

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator.

Filtering Google Sheets in the new view

Downloading document in the new view

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com <mailto:aaponte@thekey.com> >
Sent: Tuesday, June 4, 2024 5:26 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides' <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Melissa Reyes' <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >; 'Audra Williams' <audraw@thekey.com <mailto:audraw@thekey.com> >; 'Alicia Broussard' <abroussard@thekey.com <mailto:abroussard@thekey.com> >; 'Alisha Wise' <awise@thekey.com <mailto:awise@thekey.com> >; 'Amy Harris' <aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >; 'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >; 'Cathy Goffredo' <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >; 'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Triff Cook' <triff@thekey.com <mailto:triff@thekey.com> >; 'Yukari Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; 'Jennifer Piper' <jennifer.piper@thekey.com <mailto:jennifer.piper@thekey.com> >; 'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >; 'Karoline Da Silva' <ksilva@tenderrose.com <mailto:ksilva@tenderrose.com> >; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard' <krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton' <tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque' <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist' <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; richard.chan@thekey.com <mailto:richard.chan@thekey.com> ; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com <mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com> ; apuckett@thekey.com <mailto:apuckett@thekey.com> ; csilveira@thekey.com <mailto:csilveira@thekey.com> ; elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> ; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com <mailto:jagarcia@thekey.com> ; ccartwright@thekey.com <mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com <mailto:cterlesky@thekey.com> ; sspeirs@thekey.com <mailto:sspeirs@thekey.com> ; generalmanagers@thekey.com <mailto:generalmanagers@thekey.com>
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Elizabeth Clark' <eclark@thekey.com <mailto:eclark@thekey.com> >; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Paul Kahn' <paul.kahn@thekey.com <mailto:paul.kahn@thekey.com> >; 'Lito Delapena' <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; 'Marc Atkinson' <marc.atkinson@thekey.com <mailto:marc.atkinson@thekey.com> >; chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ; kevin.murray@thekey.com <mailto:kevin.murray@thekey.com> ; alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ; jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ; laura.meister@thekey.com <mailto:laura.meister@thekey.com> ; amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> ; rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ; glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com <mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com> ; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> ; jeannie.ortiz@thekey.com <mailto:jeannie.ortiz@thekey.com>
Subject: 06/04/24 - Action Required - $45k Open Balance - New Client Audit Results

Hello Everyone,

Please see the below summary by division for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $45K open balance for these client’s missing documentation listed by division. Please review and address the document attached in the link below, including any clients with start months in Mar 2024 - Apr 2024 who account for over $11K of these open balances. The deadline for May commissions is Friday June 7th , please reach out to Alejandro Aponte, Marc Atkinson, & Lito with any discrepancies or questions. Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated.

Please click here <https://docs.google.com/spreadsheets/d/16eFMUL7R7_SsuBPSu444YgNiI9ixG15T/edit#gid4340023>  to review the updated audit tracker.

*	West Division has the largest open balance at just over $39k in total with $10k open for clients with start dates in Mar 2024 - Apr 2024 and has the largest # of clients that have started services in need of attention at 43.
*	Canada Division currently has the second largest open balance at over $4k in total with $1k open for clients with start dates in Mar 2024 – Apr 2024
*	Southeast Division currently has the second largest number # of client that have started services in need of attention at 15

Approx $45k open balance due for clients with a missing CCA or payment authorization forms. $11k open balance for clients with start dates in Mar 2024 - Apr 2024.

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator.

Filtering Google Sheets in the new view

Downloading document in the new view

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com <mailto:aaponte@thekey.com> >
Sent: Monday, June 3, 2024 5:26 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides' <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Melissa Reyes' <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >; 'Audra Williams' <audraw@thekey.com <mailto:audraw@thekey.com> >; 'Alicia Broussard' <abroussard@thekey.com <mailto:abroussard@thekey.com> >; 'Alisha Wise' <awise@thekey.com <mailto:awise@thekey.com> >; 'Amy Harris' <aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >; 'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >; 'Cathy Goffredo' <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >; 'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Triff Cook' <triff@thekey.com <mailto:triff@thekey.com> >; 'Yukari Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; 'Jennifer Piper' <jennifer.piper@thekey.com <mailto:jennifer.piper@thekey.com> >; 'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >; 'Karoline Da Silva' <ksilva@tenderrose.com <mailto:ksilva@tenderrose.com> >; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard' <krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton' <tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque' <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist' <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; richard.chan@thekey.com <mailto:richard.chan@thekey.com> ; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com <mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com> ; apuckett@thekey.com <mailto:apuckett@thekey.com> ; csilveira@thekey.com <mailto:csilveira@thekey.com> ; elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> ; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com <mailto:jagarcia@thekey.com> ; ccartwright@thekey.com <mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com <mailto:cterlesky@thekey.com> ; sspeirs@thekey.com <mailto:sspeirs@thekey.com> ; generalmanagers@thekey.com <mailto:generalmanagers@thekey.com>
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Elizabeth Clark' <eclark@thekey.com <mailto:eclark@thekey.com> >; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Paul Kahn' <paul.kahn@thekey.com <mailto:paul.kahn@thekey.com> >; 'Gerard Draetta' <gerard.draetta@thekey.com <mailto:gerard.draetta@thekey.com> >; 'Lito Delapena' <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; 'Marc Atkinson' <marc.atkinson@thekey.com <mailto:marc.atkinson@thekey.com> >; chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ; kevin.murray@thekey.com <mailto:kevin.murray@thekey.com> ; alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ; jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ; laura.meister@thekey.com <mailto:laura.meister@thekey.com> ; amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> ; rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ; glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com <mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com> ; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> ; jeannie.ortiz@thekey.com <mailto:jeannie.ortiz@thekey.com>
Subject: 06/03/24 - Action Required - $64k Open Balance - New Client Audit Results

Hello Everyone,

I hope you all had a wonderful weekend.

Please see the below summary by division for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $64K open balance for these client’s missing documentation listed by division. Please review and address the document attached in the link below, including any clients with start months in Jan 2024 - Apr 2024 who account for over $11K of these open balances. The deadline for May commissions is Friday June 7th , please reach out to Alejandro Aponte, Marc Atkinson, & Lito with any discrepancies or questions. Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated.

Please click here <https://docs.google.com/spreadsheets/d/17puie3FFq9o-BGJcoE0lfHjvEGx8ZD3Y/edit#gid4340023>  to review the updated audit tracker.

*	West Division has the largest open balance at just over $43k in total with $10k open for clients with start dates in Jan 2024 - Apr 2024 and has the largest # of clients that have started services in need of attention at 36.
*	Southeast Division currently has the second largest open balance at over $8k in total with $0.00 open for clients with start dates in Jan 2024 – Apr 2024 and has the second largest # of clients that have started services in need of attention at 22.

Approx $64k open balance due for clients with a missing CCA or payment authorization forms. $11k open balance for clients with start dates in Jan 2024 - Apr 2024.

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator.

Filtering Google Sheets in the new view

Downloading document in the new view

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com <mailto:aaponte@thekey.com> >
Sent: Thursday, May 30, 2024 5:00 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides' <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Melissa Reyes' <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >; 'Audra Williams' <audraw@thekey.com <mailto:audraw@thekey.com> >; 'Alicia Broussard' <abroussard@thekey.com <mailto:abroussard@thekey.com> >; 'Alisha Wise' <awise@thekey.com <mailto:awise@thekey.com> >; 'Amy Harris' <aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >; 'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >; 'Cathy Goffredo' <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >; 'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Triff Cook' <triff@thekey.com <mailto:triff@thekey.com> >; 'Yukari Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; 'Jennifer Piper' <jennifer.piper@thekey.com <mailto:jennifer.piper@thekey.com> >; 'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >; 'Karoline Da Silva' <ksilva@tenderrose.com <mailto:ksilva@tenderrose.com> >; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard' <krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton' <tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque' <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist' <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; richard.chan@thekey.com <mailto:richard.chan@thekey.com> ; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com <mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com> ; apuckett@thekey.com <mailto:apuckett@thekey.com> ; csilveira@thekey.com; elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> ; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com <mailto:jagarcia@thekey.com> ; ccartwright@thekey.com <mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com <mailto:cterlesky@thekey.com> ; sspeirs@thekey.com <mailto:sspeirs@thekey.com> ; generalmanagers@thekey.com <mailto:generalmanagers@thekey.com>
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Elizabeth Clark' <eclark@thekey.com <mailto:eclark@thekey.com> >; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Paul Kahn' <paul.kahn@thekey.com <mailto:paul.kahn@thekey.com> >; 'Gerard Draetta' <gerard.draetta@thekey.com <mailto:gerard.draetta@thekey.com> >; 'Lito Delapena' <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; 'Marc Atkinson' <marc.atkinson@thekey.com <mailto:marc.atkinson@thekey.com> >; chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ; kevin.murray@thekey.com <mailto:kevin.murray@thekey.com> ; alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ; jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ; laura.meister@thekey.com <mailto:laura.meister@thekey.com> ; amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> ; rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ; glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com <mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com> ; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com>
Subject: 05/30/24 - Action Required - $94k Open Balance - New Client Audit Results

Hello Everyone,

Please see the below summary by division for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $94K open balance for these client’s missing documentation listed by division. Please review and address the document attached in the link below, including any clients with start months in Jan 2024 - Apr 2024 who account for over $24K of these open balances. The deadline for May commissions is Friday June 7th , please reach out to Alejandro Aponte, Marc Atkinson, & Lito with any discrepancies or questions. Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated.

Please click here <https://docs.google.com/spreadsheets/d/1j2cm1hd4KXs1MEzk1okvp1eoaytlyMo5/edit#gidb2680794>  to review the updated audit tracker.

*	West Division has the largest open balance at just over $68k in total with $16k open for clients with start dates in Jan 2024 - Apr 2024 and has the largest # of clients that have started services in need of attention at 33.
*	Southeast Division currently has the second largest open balance at over $13k in total with $798.00 open for clients with start dates in Jan 2024 – Apr 2024 and has the second largest # of clients that have started services in need of attention at 15.

Approx $94k open balance due for clients with a missing CCA or payment authorization forms. $24k open balance for clients with start dates in Jan 2024 - Apr 2024.

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator.

Filtering Google Sheets in the new view

Downloading document in the new view

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com <mailto:aaponte@thekey.com> >
Sent: Monday, May 20, 2024 4:58 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides' <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Melissa Reyes' <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >; 'Audra Williams' <audraw@thekey.com <mailto:audraw@thekey.com> >; 'Alicia Broussard' <abroussard@thekey.com <mailto:abroussard@thekey.com> >; 'Alisha Wise' <awise@thekey.com <mailto:awise@thekey.com> >; 'Amy Harris' <aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >; 'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >; 'Cathy Goffredo' <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >; 'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Triff Cook' <triff@thekey.com <mailto:triff@thekey.com> >; 'Yukari Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; 'Jennifer Piper' <jennifer.piper@thekey.com <mailto:jennifer.piper@thekey.com> >; 'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >; 'Karoline Da Silva' <ksilva@tenderrose.com <mailto:ksilva@tenderrose.com> >; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard' <krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton' <tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque' <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist' <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; richard.chan@thekey.com <mailto:richard.chan@thekey.com> ; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com <mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com> ; apuckett@thekey.com <mailto:apuckett@thekey.com> ; csilveira@thekey.com <mailto:csilveira@thekey.com> ; elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> ; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com <mailto:jagarcia@thekey.com> ; ccartwright@thekey.com <mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com <mailto:cterlesky@thekey.com> ; sspeirs@thekey.com <mailto:sspeirs@thekey.com> ; generalmanagers@thekey.com <mailto:generalmanagers@thekey.com>
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Elizabeth Clark' <eclark@thekey.com <mailto:eclark@thekey.com> >; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Paul Kahn' <paul.kahn@thekey.com <mailto:paul.kahn@thekey.com> >; 'Gerard Draetta' <gerard.draetta@thekey.com <mailto:gerard.draetta@thekey.com> >; 'Lito Delapena' <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; 'Marc Atkinson' <marc.atkinson@thekey.com <mailto:marc.atkinson@thekey.com> >; chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ; kevin.murray@thekey.com <mailto:kevin.murray@thekey.com> ; alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ; jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ; laura.meister@thekey.com <mailto:laura.meister@thekey.com> ; amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> ; rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ; glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com <mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com> ; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com>
Subject: 05/20/24 - Action Required - $33k Open Balance - New Client Audit Results

Hello Everyone,

I hope you all had a wonderful weekend.

Please see the below summary by division for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $33K open balance for these client’s missing documentation listed by division. Please review and address the document attached in the link below, including any clients with start months in Jan 2024 - Apr 2024 who account for over $29K of these open balances. The deadline for May commissions is Friday June 7th , please reach out to Alejandro Aponte, Marc Atkinson, & Lito with any discrepancies or questions. Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated.

Please click here <https://docs.google.com/spreadsheets/d/1KAwyzkP-USKFMgtN9MsPs3wjYbnTLKp1/edit#gid4340023>  to review the updated audit tracker.

*	West Division has the largest open balance at just over $21k in total with $18k open for clients with start dates in Jan 2024 - Apr 2024 and has the largest # of clients that have started services in need of attention at 22.
*	GCM Division currently has the second largest open balance at over $6k in total with $6k open for clients with start dates in Jan 2024 – Apr 2024 and has the second largest # of clients that have started services in need of attention at 8.

Approx $33k open balance due for clients with a missing CCA or payment authorization forms. $29k open balance for clients with start dates in Jan 2024 - Apr 2024.

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator.

Filtering Google Sheets in the new view

Downloading document in the new view

Thank You,

Jeannie Ortiz

Long-term Care Insurance Department Leader

jeannie.ortiz@thekey.com <mailto:jeannie.ortiz@thekey.com>

Phone: 754.231.4471  | Fax: 954.622.0662

5450 NW 33rd Ave. Ste. 106, Fort Lauderdale, FL 33309

 <https://www.thekey.com/> TheKey.com

  <https://signature.thekey.com/img/tk_logo_sig.png>