Re: FW: Teams calling plan Voice

Hi Timothy,

Thank you for your answer.

Each Auto-Attendant and Hunt Group (virtual lines) are linked to a cellphone line in your account.

We could however link the the Auto Attendant 4389201871 and the Hunt Group 5149075065 to another eligible line in your account, like 514-244-9672. After that, we would be able to cancel your line 514-242-0705 without disturbing your Unison products.

Would you like us to proceed like that?

Your business is important to us; please do not hesitate to contact us should you have any additional inquiries.

Thank you for choosing Rogers as your service provider.

Ariane Boisvert-Allard
Conseill�re d'affaires, Services Affaires Sans-fil
Business Consultant, Business Service Wireless

4000-800, de la Gaucheti�re Ouest
Montr�al, QC H5A 1K3
TEL: 1-877-274-3375
Rogers.SoutienAffaires@rci.rogers.com

Une exp�rience am�lior�e vous attend sur le Libre-service Affaires!
Visualiser votre utilisation de donn�es en temp r�el et g�rer l'acc�s, consulter et payer vos factures, g�rer vos services sans-fil et plus!
Acc�der le Libre-service Affaires � partir de Mon carrefour d'affaires 24 heures sur 24, sept jours sur sept, 365 jours par ann�e.

Business Self-Serve is now even better!
View your real-time data usage & manage access, review & pay your invoices, manage your wireless lines and more!
Access Business Self-Serve via MyBusiness Hub 24/7/365.

From: Timothy Thomas [tt@homecareassistance.com]
Sent: 11/03/2022 1:49 PM
To: rogers.soutienaffaires@rci.rogers.com
Cc: joey.taylor@homecareassistance.com; charifmoustapha.mohamed@rci.rogers.com
Subject: Re: FW: Teams calling plan Voice

Hi,
I'm not sure how the number 514-242-0705 is tied to our Unison hunt groups are auto attendants, but we definitely DO NOT want to cancel or impact our unison set up in anyway.
Please confirm.
On Fri, Mar 11, 2022 at 1:42 PM Rogers Soutien Affaires <rogers.soutienaffaires@rci.rogers.com> wrote:
Hi Timothy,

Thank you for your email and I hope you're having a good day.  I apologize for the delay as we are experiencing a high volume of emails and we are working diligently to bring them up to date.  My name is Ariane and I can definitely assist with your request.

First, we would like to take this opportunity to highlight that our Business Self-Serve online portal provides the ability to add new lines to your account at your convenience in addition to other self-serve options.

Secondly, please take this confirmation that I have placed the order for a new line, as per your request. Please see below for details.

Order #: G611849

Wireless Number TBD (Requested Area code/ City) (Joey Taylor)
Phone number to port in:  514-594-3642 (please contact us when the user has received his SIM so we can complete the phone number transfer)

3-year term - voice and data

Iphone 12 64g Black ($505+tx)

Plan:
5Go Shared
$75+tx with a 23% monthly discount, for $57.75+tx per month
A 3 years $550 activation credit

There will be prorated charges on your next bill.
The 5Go will only be a part of your pool on the bill cycle following the activation.
The voicemail access code will be the 4 last digits of the new phone number.?

Bill to account #785976853

Ship to:
TIMOTHY THOMAS
Assistance et Soins �Domicile (Montr�al) Inc
4464 SAINTE-CATHERINE RUE O
WESTMOUNT Quebec H3Z1R7
514-907-5065

Shipping: 3-5 business days
(You will receive another email with a tracking number when the package is shipped)

If you are not 100% satisfied with your purchase, please return the wireless device using the prepaid envelope included with your package within 15 days from the date of purchase. For further details regarding hardware warranty, please contact us at 1-877-274-3375, or email us at  Rogers.BusinessSupport@rci.rogers.com.

For the line 514-242-0705 to cancel. It is linked to the Auto Attendant 4389201871??????? and the Hunt Group 5149075065. They would be canceled too. Should we still proceed?

Finally, We are very sorry to hear that you wish to cancel the following lines.

The cancellation will be finalized on the next bill cycle date, 03/24/2022. The upcoming invoice will reflect any applicable early cancellation fees, in addition to usage overages and/or pay-per-use services.

?

418-446-6455: $0 cancelation fee
514-241-2150: $0 cancelation fee
514-244-9672: $100 Credit recovery fee

?

Kindly note there are alternatives to cancelling, such as re-distributing the device to another user, or completing a Transfer of Responsibility, wherein the user assumes financial responsibility.

Please note that you have up to 60 days after the cancellation to reactivate the service. Contact us and we will be more than happy to continue to be your service provider.

Your business is important to us; please do not hesitate to contact us should you have any additional inquiries.

Thank you for choosing Rogers as your service provider and have a great day!

Ariane Boisvert-Allard
Conseill�re d'affaires, Services Affaires Sans-fil
Business Consultant, Business Service Wireless

4000-800, de la Gaucheti�re Ouest
Montr�al, QC H5A 1K3
TEL: 1-877-274-3375
Rogers.SoutienAffaires@rci.rogers.com

Une exp�rience am�lior�e vous attend sur le Libre-service Affaires!
Visualiser votre utilisation de donn�es en temp r�el et g�rer l'acc�s, consulter et payer vos factures, g�rer vos services sans-fil et plus!
Acc�der le Libre-service Affaires � partir de  Mon carrefour d'affaires 24 heures sur 24, sept jours sur sept, 365 jours par ann�e.

Business Self-Serve is now even better!
View your real-time data usage & manage access, review & pay your invoices, manage your wireless lines and more!
Access Business Self-Serve via  MyBusiness Hub 24/7/365.

From: Timothy Thomas [tt@homecareassistance.com]
Sent: 10/03/2022 9:18 AM
To:  charifmoustapha.mohamed@rci.rogers.com
Cc:  rogers.soutienaffaires@rci.rogers.com;  joey.taylor@homecareassistance.com
Subject: Re: FW: Teams calling plan Voice
Apologies, for now let's leave the softphones as is. We're clear to proceed as per your earlier email.
Thank you!
On Thu, Mar 10, 2022 at 9:11 AM Charif Moustapha Mohamed <CharifMoustapha.Mohamed@rci.rogers.com> wrote:

@Timothy Thomas Please provide the number

thanks

Charif M.Mohamed
Gestionnaire de Comptes| Account Executive

Rogers for Business | Rogers service Affaires
800 de la Gaucheti�re ouest, Bureau 4000 Montr�al, Qu�bec

m 438.988.3119 e charifmoustapha.mohamed@rci.rogers.com

From: Timothy Thomas <tt@homecareassistance.com>
Sent: Thursday, March 10, 2022 8:59 AM
To: Charif Moustapha Mohamed <CharifMoustapha.Mohamed@rci.rogers.com>
Cc: Rogers Soutien Affaires <Rogers.SoutienAffaires@rci.rogers.com>; Joey Taylor <joey.taylor@homecareassistance.com>
Subject: Re: FW: Teams calling plan Voice

Great, thank you. Also please ensure the associated softphones are cancelled as well.

On Thu, Mar 10, 2022 at 8:44 AM Charif Moustapha Mohamed <CharifMoustapha.Mohamed@rci.rogers.com> wrote:

HI Team,

Hope you are doing well�

Request #1

ORDER : New activation
Phone : Iphone 12 64gb
Ban#785976853
Phone #: 5145943642 Account # = 37083555  KOODO
5GB V&D with the $550 activation credit
Shipping: 4464 Saint-Catherine St W, Westmount, Quebec H3Z 1R7
User name: Joey Taylor

Request # 2

Please cancel the number listed below:

Account

CTN

USER NAME

Next Step

785976853

4184466455

HOME CARE ASSISTANCE (MONTREAL) INC (IPAD)

Cancel

785976853

5142412150

TIMOTHY THOMAS ( Data lines)

cancel

785976853

5142420705

HOME CARE ASSISTANCE (MONTREAL) INC

Cancel

785976853

5142449672

HOME CARE ASSISTANCE (MONTREAL) INC

Cancel

Let us know if you have any further questions.

Cheers,

Charif M.Mohamed
Gestionnaire de Comptes| Account Executive

Rogers for Business | Rogers service Affaires
800 de la Gaucheti�re ouest, Bureau 4000 Montr�al, Qu�bec

m 438.988.3119 e charifmoustapha.mohamed@rci.rogers.com

From: Timothy Thomas <tt@homecareassistance.com>
Sent: Wednesday, March 9, 2022 9:22 AM
To: Charif Moustapha Mohamed <CharifMoustapha.Mohamed@rci.rogers.com>
Cc: Joey Taylor <joey.taylor@homecareassistance.com>
Subject: Re: Teams calling plan Voice

There's only one device.

On Tue, Mar 8, 2022 at 4:45 PM Charif Moustapha Mohamed <CharifMoustapha.Mohamed@rci.rogers.com> wrote:

Hi Joey,

Likewise ?. Would you please let me know who is your current provider ? And the account number?

Cheers,

Charif M.Mohamed
Gestionnaire de Comptes| Account Executive

Rogers for Business | Rogers service Affaires
800 de la Gaucheti�re ouest, Bureau 4000 Montr�al, Qu�bec

m 438.988.3119 e charifmoustapha.mohamed@rci.rogers.com

From: Joey Taylor <joey.taylor@homecareassistance.com>
Sent: Tuesday, March 8, 2022 3:13 PM
To: Timothy Thomas <tt@homecareassistance.com>
Cc: Charif Moustapha Mohamed <CharifMoustapha.Mohamed@rci.rogers.com>
Subject: Re: Teams calling plan Voice

Good Afternoon Charif,

Nice to meet you! Please let me know if you need anything on my end.

Thank you,

On Tue, Mar 8, 2022 at 1:02 PM Timothy Thomas <tt@homecareassistance.com> wrote:

Sounds good. Can you work with Joey Taylor to get his phone number ported over?

Also let me know how the cancellations work and what the data line is?

On Tue, Mar 8, 2022 at 12:54 PM Charif Moustapha Mohamed <CharifMoustapha.Mohamed@rci.rogers.com> wrote:

We are subsidizing $471. The full cost of the device $976.

Cheers,

Charif M.Mohamed
Gestionnaire de Comptes| Account Executive

Rogers for Business | Rogers service Affaires
800 de la Gaucheti�re ouest, Bureau 4000 Montr�al, Qu�bec

m 438.988.3119 e charifmoustapha.mohamed@rci.rogers.com

From: Timothy Thomas <tt@homecareassistance.com>
Sent: Tuesday, March 8, 2022 12:35 PM
To: Charif Moustapha Mohamed <CharifMoustapha.Mohamed@rci.rogers.com>
Subject: Re: Teams calling plan Voice

iphone 12 64gb, how much is being subsidized?

On Tue, Mar 8, 2022 at 11:32 AM Charif Moustapha Mohamed <CharifMoustapha.Mohamed@rci.rogers.com> wrote:

Hi Timothy,

Hope you are doing well.

Here is the pricing:

iPhone 13 128GB  $650
iPhone 13 mini 128gb  $300
iPhone 12 64gb   $505
iPhone 12 mini 64hgb  235$
iPhone 11  $250

Let me know which devices to order.

Cheers,

Charif M.Mohamed
Gestionnaire de Comptes| Account Executive

Rogers for Business | Rogers service Affaires
800 de la Gaucheti�re ouest, Bureau 4000 Montr�al, Qu�bec

m 438.988.3119 e charifmoustapha.mohamed@rci.rogers.com

From: Timothy Thomas <tt@homecareassistance.com>
Sent: Tuesday, March 8, 2022 10:05 AM
To: Charif Moustapha Mohamed <CharifMoustapha.Mohamed@rci.rogers.com>
Subject: Re: Teams calling plan Voice

Hi Charif,

Please see my comments below. For the one's i've marked for a hardware upgrade, a reasonably new iphone 12 or 13...please confirm the costs.

Account

CTN

USER NAME

Next Step

Hardware

785976853

4184466455

HOME CARE ASSISTANCE (MONTREAL) INC (IPAD)

Cancel

785976853

4389907599

HOME CARE ASSISTANCE

Keep

Upgrade

785976853

5142412150

TIMOTHY THOMAS ( Data lines)

What's this?

785976853

5142420705

HOME CARE ASSISTANCE (MONTREAL) INC

Cancel

785976853

5142449672

HOME CARE ASSISTANCE (MONTREAL) INC

Cancel

785976853

5142672711

LISA LIBERATORE

Will be transferring out

785976853

5144670084

SUSAN THOMAS

Will be transferring out

785976853

5145919387

TIM THOMAS

Keep

785976853

5147267647

TIMOTHY THOMAS

Keep

5145943642

Joey Taylor

To be added (number transferred in)

Upgrade

Thanks!

Tim

On Mon, Feb 28, 2022 at 5:34 PM Charif Moustapha Mohamed <CharifMoustapha.Mohamed@rci.rogers.com> wrote:

Hi Timothy,

Following our call this afternoon, see below the list of your mobile numbers. Please note that all numbers are currently eligible for an upgrade.

If you can send me the model of the device you are looking to upgrade for, I will send you the pricing.

Account

CTN

USER NAME

785976853

4184466455

HOME CARE ASSISTANCE (MONTREAL) INC (IPAD)

785976853

4389907599

HOME CARE ASSISTANCE

785976853

5142412150

TIMOTHY THOMAS ( Data lines)

785976853

5142420705

HOME CARE ASSISTANCE (MONTREAL) INC

785976853

5142449672

HOME CARE ASSISTANCE (MONTREAL) INC

785976853

5142672711

LISA LIBERATORE

785976853

5144670084

SUSAN THOMAS

785976853

5145919387

TIM THOMAS

785976853

5147267647

TIMOTHY THOMAS

Let me know if you have any further questions.

Cheers,

Charif M.Mohamed
Gestionnaire de Comptes| Account Executive

Rogers for Business | Rogers service Affaires
800 de la Gaucheti�re ouest, Bureau 4000 Montr�al, Qu�bec

m 438.988.3119 e charifmoustapha.mohamed@rci.rogers.com

From: Timothy Thomas <tt@homecareassistance.com>
Sent: Monday, January 24, 2022 11:44 AM
To: Anna Viveiros <Anna.Viveiros@rci.rogers.com>
Cc: Kamil Bohuslav <Kamil.Bohuslav@rci.rogers.com>; Charif Moustapha Mohamed <CharifMoustapha.Mohamed@rci.rogers.com>
Subject: Re: Teams calling plan Voice

Hi Anna,

Sorry for the long delay in getting back to you. Covid has been keeping us busy.

So upon review with our HQ, they have decided to move us to the provider they use across North America called 8X8. This will take a little time to finalize.

I wanted to thank you and your team for always being a pleasure to deal with. It's too bad we didn't get a chance to try out Teams but unfortunately the decision is out of my control.

All the best,

Tim

On Wed, Dec 22, 2021 at 11:18 AM Timothy Thomas <tt@homecareassistance.com> wrote:

Hey Anna,

I have a meeting tomorrow with our HQ as they use a service called 8x8 for all US based offices. I'll present your offer to them and see where we go from there.

Have a great holiday break. Talk to you soon.

Tim

On Tue, Dec 21, 2021 at 9:44 AM Anna Viveiros <Anna.Viveiros@rci.rogers.com> wrote:

Good Morning Tim

Just following up on our last conversation about teams J

I�m leaving on vacation tomorrow and back on Jan 10th however I will be looking at my emails and Kamil will also be working J

Wishing you and your family a happy and safe holidays!

Thanks

Anna Viveiros
Solution Specialist  /Sp�cialiste en Solution
800 De La Gaucheti�re Ouest, Bureau 4000
Montr�al, QC  H5A 1K3
Anna.Viveiros@rci.rogers.com
m 514-502-4230
f 1-888-329-3887