----==_mimepart_672275ecc9f38_20b3fab9c0590d813441557 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 This change proposal has been approved. =C2=A0You want thi= s change applied to all Canada offices, correct? Thanks,=C2=A0 Mark = Warner = = On Wed, 30 Oct at 12:58 PM , Timothy Thomas wrote: Yes please. = = = On Wed, Oct 30, 2024 at 12:35=E2=80=AFPM Mark Warner wrote: = = = = = Hi Tim,=C2=A0 = Yes, we are able to change the routing for Intakes from MAP to your 8x8 = On-Call Manager, but I will need approval to make an Intake routing chang= e.=C2=A0 Is this something you want to happen ASAP? = = Thanks,=C2=A0 = Mark Warner = = = = = = On Wed, 30 Oct at 12:19 PM , Timothy Thomas wrote: = = ---------- Forwarded message --------- From: Timothy Thomas Date: Wed, Oct 30, 2024 at 11:00=E2=80=AFAM Subject: Canadian Call Ce= nter (Intake) To: Mark Warner = = Hi Mark, = Could we have after hours intake calls flow directly to the on-call mana= ger=C2=A0and skip the answering service? We had a mishap=C2=A0last night = and lost a fast start. = = Thanks, = = = -- = = Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey = Mobile: 514.591.9387 ----==_mimepart_672275ecc9f38_20b3fab9c0590d813441557 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 This change proposal has been approved. =C2=A0You want t= his change applied to all Canada offices, correct? Thanks,=C2=A0 Mark Warner On Wed, 30 Oct at 12:58 PM , Timothy Thomas &= lt;tt@thekey.com> wrote: Yes please. On Wed, Oct 30, 2024 at 12:35=E2=80=AFPM Mark Warner < itsupport@thekey.com &= gt; wrote: Hi Tim,=C2=A0 Yes, we are able to change the routing for Intakes from = MAP to your 8x8 On-Call Manager, but I will need approval to make an Inta= ke routing change.=C2=A0 Is this something you want to happen ASAP? = Thanks,=C2=A0 Mark Warner On Wed, 30 Oct at 12:19 PM , Timothy Thomas < tt@thekey.com >= ; wrote: ---------- Forwarded message ------= --- From: Timothy Thom= as < tt@thekey.com > Date: Wed,= Oct 30, 2024 at 11:00=E2=80=AFAM Subject: Canadian Call Center (Intak= e) To: Mark Warner < mark.warner@thekey.com > Hi Mark, Could we have after hours intake calls flow directly to the on-call = manager=C2=A0and skip the answering service? We had a mishap=C2=A0last ni= ght and lost a fast s