--0000000000003568fc05febbffd7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello It was always marked as paid in clearcare as we have received the payment and the client had it cleared on their account and invoice and the cheques were deposited at the end of the month. I know that Carolina had gone over this. The client does not want to ignore the second page as this is a legal document that he is managing for his mother and irt needs to reflect his payments and he has to reconcile with check numbers etc. Can we not go back to the way he has been paying and managing this for the past 2 years. also if changes like this are going to happen - can you not send out a letter in advance to let client know what is going to be reflected on their bill as this will cause less frustration and ill will between the client and the Key, instead of them just getting a bill that is all of a sudden different. It would give them time to understand what the new invoice will look like and why instead of shock and frustration with us= . Thank you Cathy Cathy Gerth Case Manager Home Care Assistance 15331- 16 Ave #352 Surrey, B.C. V4A 1R6 ph: (604) 560-8629 fax: (778) 279-3635 website: *www.homecareassistancevancouver.ca * Review our Book Series Read our Client Reviews https://www.youtube.com/watch?v=3DRX_4cCVybg8 On Thu, Jun 22, 2023 at 11:16=E2=80=AFAM Ali Malik w= rote: > Hey Cathy, > > If client is paying by cheque, it takes time for us to receive cheque, > deposit cheque, and then reconcile the cheque into clearcare. They will > always see balance due, they just need to ignore that 2nd page. > > @Sumira Suthesan Please review bank account > to see if we received this > > @Carolina Orosa Have we deposited these cheques? > > thanks, > > On Thu, Jun 22, 2023 at 11:30=E2=80=AFAM Cathy Gerth = wrote: > >> >> ---------- Forwarded message --------- >> From: Laird Miller >> Date: Thu, Jun 22, 2023, 7:09 a.m. >> Subject: Invoicing >> To: Cathy Gerth >> Cc: lesley miller >> >> >> Good morning, >> >> I am incredibly frustrated with your invoices and what appears to be >> errors and omissions. Please see attached analysis, start with the most >> recent one. I attempt to stay fairly current on your invoices but this = is >> causing me to do way more work than I should be doing to pay a bill. >> >> lm >> > > > -- > *Ali Malik* > Manager - Financial Operations > > --0000000000003568fc05febbffd7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello It was always marked as paid in clearcare as we = have received the payment and the client had it cleared=C2=A0on their accou= nt and invoice and the cheques were deposited at the end of the month. I kn= ow that Carolina had gone over this. The client does not want to ignore the= second page as this is a legal document that he is managing=C2=A0for his m= other and irt needs to reflect his payments and he has to reconcile with ch= eck numbers etc.=C2=A0 Can we