Hi Timothy, Thank you for your response:) Your support ticket #1423453 has been escalated to our senior team to ensure you receive the highest level of expertise and a swift resolution. You'll be contacted directly by a senior support specialist with updates and further assistance. For real-time updates, feel free to click on https://hca.freshdesk.com/helpdesk/tickets/1423453. We appreciate your patience and are here to ensure your satisfaction. Regards Sushmita R Service Desk Engineer Sushmita.r@Thekey.com We are Happy to Assist You!
On
Tue, 10 Feb at 9:37 AM
, Amanda Ilines <amanda.ilines@thekey.com> wrote:
The best shipping address is:
1369 Creekwood Trail
Oakville, ON, Canada
L6H6C7
Thanks,
Amanda Ilines Home Care Liaison 437-908-1030 TheKey.ca
On Tue, Feb 10, 2026 at 9:36 AM Sushmita R <itsupport@thekey.com> wrote:
Hi Timothy,
Good day! Thank you for reaching out The KEY IT service desk.
To proceed further with the request for your new iPhone, we require the following information:
Shipping Address: (Please provide the full address where the device should be delivered).
Once we have these details, we will move forward with the order. Looking forward to your response.
Thank you,
Regards Sushmita R
Service Desk Engineer
Sushmita.r@Thekey.com
We are Happy to Assist You!
On
Tue, 10 Feb at 9:13 AM
, Timothy Thomas <tt@thekey.com> wrote:
Hi,
We need to order a new iPhone for our HCL @Amanda Ilines in Oakville. We've reviewed all the hardware we have in office and none of it is worth repurposing.
Thank you
Tim
--
Tim Thomas Head of Midwest & Canada Divisions | TheKey
Mobile: 514.591.9387