--00000000000081959c05ec086e90 Content-Type: multipart/alternative; boundary="00000000000081959b05ec086e8e" --00000000000081959b05ec086e8e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable *Hi Everyone,* *On the heels of Tuesday=E2=80=99s Weekly Announcements Call, Tad is sharin= g the below highlights as a reminder of two outstanding service providers in partnership with 1) Open Enrollment and 2) as part of our Service Level Agreement (SLA) process. Please review.* *Thank you,* *Julia* =E2=80=93 Dear Colleagues, As mentioned Tuesday in our Weekly Announcements Meeting, with Open Enrollment beginning on November 1st, our goal was to simplify the entire medical and benefits process, and we found a fantastic partner in TouchCare= , a healthcare concierge service, to help answer your benefits related questions. TouchCare is live and available to help you AND your family members find appropriate providers and the right health insurance plan =E2=80=93 simplif= ying the process and making a sometimes confusing decision-making process much easier. I encourage all team members to use the service this Open Enrollmen= t season. In addition, I=E2=80=99m very proud of our FreshDesk capability as part of = our SLA process. As mentioned on Tuesday=E2=80=99s call, all SLAs for Long-term Car= e (LTC) and Billing are based on the usage of Freshdesk tickets. I strongly encourage everyone to use the appropriate process of submitting a ticket via the FreshDesk Support Portal or by emailing LTCi@thekey.com or Billing@thekey.com for communication with those respective teams. Once tickets are submitted, team members can view, track progress, and communicate with the team for all submitted, active, and closed tickets by logging into the Freshdesk Support Portal. Attached for your convenience, I am including a detailed =E2=80=9CHow-to=E2= =80=9D map on how to access, submit, and track support tickets in the FreshDesk Support Portal. I appreciate your cooperation, and please let me know if you have questions= . Thanks very much, Tad --=20 Best Regards, Julia Natasha Watthey, MBA Director, Corporate Communications TheKey www.thekey.com --- --00000000000081959b05ec086e8e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Everyone, On the heels of Tuesday=E2=80=99s= Weekly Announcements Call, Tad is sharing the below highlights as a remind= er of two outstanding service providers in partnership with 1) Open Enrollm= ent and 2) as part of our Service Level Agreement (SLA) process. Please rev= iew. Thank you, Julia =E2= =80=93 Dear Colleagues, As mentioned Tuesday in our Weekly Announcements Meeting, with <span s