--00000000000052660905efba2dfd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Both, I was hoping that you would be at the Calgary morning meeting but I know that you are both extremely busy. I wanted to send off a quick email about the events surrounding the LPN client because there has been little details here and there and I feel really attacked by Angie on this matter (and several others) and she did not collect ALL the facts surrounding this matter. The LPN came to orientation on Wednesday to which she went to Shyanne's office to sort out her schedule. I was on the phone during this time and we reviewed the care plan as my clear care was acting up and I was not able to pull up the clients profile. We went through the whole care plan and the schedule to which the LPN indicated was ok and she had no questions, she was then told by me to review the care plan again on her own time and contact me with any questions or concerns - she did not contact me. The LPN attending her shift did not go well and not for lack of information but no will to do the tasks required. I requested from recruitment an LPN that had suctioning experience, G-tube experience, pediatric experience and lift experience (I provided this criteria many weeks ago as well as the care plan, to which either of the LPN's had this experience). The LPN called the office the next morning before anyone had the chance to follow up with her and informed us of her side of the story, which lined up with what the mother said but she didn't inform us that she was sleeping on her shift on the couch. It is my understanding that it is the caregiver ambassadors responsibility to follow up with caregivers after their first shift to see how the shift went, am I wrong in thinking this? Not to say that CSM's don't follow up after shifts but I thought the ambassadors do this. It makes things very difficult when recruitment is following up with the caregivers and then sending off emails about how people did not do things when they in fact were done, and they have not collected information from both sides before firing off assumptions. It would make sense for the caregiver ambassador to follow up as they are building the rapport with the caregivers. Unfortunately our caregiver ambassador has not been following up with any caregivers, so Shyanne has been doing it because she is aware of all of the shifts that she has scheduled. This LPN had all the tools to complete her job, which is the most important thing and we followed all the requirements(reviewed schedule, reviewed care plan, 1:1 training with the mom and follow up after her shift) needed to help her be successful in her shift. The difficulty is that she did not have the experience needed to help the shift be successful. I really feel there should have been more concern about who we actually hired versus what I did, I feel that I do my job well and I have never had a concern with how I do my job. But Angie f