----==_mimepart_6842f7a383f7a_9793fc5499e863c28996688 Content-Type: multipart/alternative; boundary="--==_mimepart_6842f7a383eca_9793fc5499e863c28996585"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_6842f7a383eca_9793fc5499e863c28996585 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 We need access to manage and troubleshoot the service, = but billing management still needs to be setup with the AP team to ensure= the invoices are paid. I am still working to ensure the invoices are del= ivered to the utility_rent@thekey.com mailbox, and waiting for our paymen= t to show on the Bell portal. Once those steps are complete, I will confi= rm here.=C2=A0 =E2=80=8BI'm not sure what information the AP team need= s to setup a vendor, but I've attached the most recent invoice here.=C2=A0= Thank you, Aaron Worob Network/Systems Administrator aaron.wor= ob@thekey.com = = On Wed, 4 Jun at 11:58 AM , TheKey Support wro= te: Hi Aaron, = I helped get you guys access to the Bell portal a few months back. I ass= umed you would take it from there.=C2=A0 = = = = On Tue, Jun 3, 2025 at 4:17=E2=80=AFPM Aaron Worob wrote: = = = = = Hi Carolyn, Joey, and Tim,=C2=A0 = = Do you know if Bell was setup as a vendor with Coupa/AP? If so, the invo= ices should be delivered to our utility_rent@thekey.com to have them paid= by the AP team, and I believe I can update that setting. I am currently = working on making an emergency payment to make sure service is not suspen= ded.=C2=A0 = = = = = Thank you, = Aaron Worob = Network/Systems Administrator = aaron.worob@thekey.com = = = = = On Tue, 3 Jun at 4:03 PM , Trishna Hazowary w= rote: = = Hello Carolyn, = =C2=A0 = Your support ticket #1119742 has been escalated to our senior team to en= sure you receive the highest level of expertise and a swift resolution. Y= ou'll be contacted directly by a senior support specialist with updates a= nd further assistance. For real-time updates, feel free to click on https= ://hca.freshdesk.com/helpdesk/tickets/1119742. We appreciate your patienc= e and are here to ensure your satisfaction. = =C2=A0 = =E2=80=8B = = Warm Regards, = = = = Trishna Nath = Service Desk Engineer = trishna.hazowary@thekey.com = = Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com = TheKey.com = = =C2=A0 = = = = = = = On Tue, 3 Jun at 12:33 PM , Trishna Hazowary w= rote: = = Hi Carolyn,=C2=A0 = = Good Day! Thank you for reaching out.=C2=A0 = I have received your request and will get back to you shortly.=C2=A0 = Your patience is sincerely appreciated. = = = Warm Regards, = = = = Trishna Nath = Service Desk Engineer = trishna.hazowary@thekey.com = = Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com = TheKey.com = = =C2=A0 ----==_mimepart_6842f7a383eca_9793fc5499e863c28996585 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 We need access to manage and troubleshoot the serv