--000000000000bd29220627593c28 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Salesforce Users, Thank you to everyone who participated in the recent Salesforce User Survey! Your feedback is invaluable in helping us improve your Salesforce experience. We had a great response rate, and we appreciate you taking the time to share your thoughts. Here's a summary of the key findings: - Strengths: The Salesforce team=E2=80=99s commitment to efficiently updat= ing the system to meet user needs and continuously enhance its functionality. Us= ers also noted that the reduced bugs and errors have significantly improved their workflow and overall experience. - Areas for improvement: We heard you loud and clear that ease of use and efficiency are top priorities for improvement. Question Average Score (1-5) How would you rate the overall ease of use of Salesforce for your role? 3 How effective is Salesforce in streamlining and improving the efficiency of your specific business processes? 3 How satisfied are you with Salesforce in supporting your day-to-day business processes? 3 How satisfied are you with the recent Salesforce enhancements or updates made to improve functionality? 4 How satisfied are you with the involvement and communication during Salesforce-related projects (e.g., upgrades, new features, or customizations)? 4 How satisfied have you been with the support you receive when encountering issues with Salesforce over the last 60 days? 4 How satisfied are you with the availability of training, resources, and documentation to help you use Salesforce effectively? 4 Recurring themes from the feedback: - Wellsky/ClearCare Integration: Inability to link prospects or transfer assessment data, requiring double entry. - Ease of Use/User Friendliness: Especially on mobile devices, and including streamlining data entry, improving navigation, and simplifying processes. - Reporting/Data Visibility: Lack of insight into lead conversion, difficulty tracking progress, need for easier reporting, and improved visibility of tasks and completed items. - Mobile App: A user-friendly mobile app for on-the-go access and functionality. Next Steps: We value your feedback and are committed to addressing the areas for improvement you highlighted. Here=E2=80=99s our plan moving forward: - Enhancing the User Experience: Improving efficiency and ease of use is a top priority for us in the coming year. We will focus on building streamlined workflows, simplifying complex system areas, and optimizing views to make critical information more accessible. - Expanding WellSky Data Integration: We will start an in-depth discovery process to explore expanding WellSky data integration within Salesforce. Our goal is to enhance data accuracy, minimize double entry, and ensure valuable information is readily available. This process will involve assessing the integration=E2=80=99s capabilities and the effort required= , with a focus on maximizing value