--000000000000a7ef8d0600af0d59 Content-Type: multipart/alternative; boundary="000000000000a7ef8c0600af0d58" --000000000000a7ef8c0600af0d58 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I will respond Thank you for forwarding it to me Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-489-1370* TheKey.ca [image: TheKey] On Sun, Jul 16, 2023 at 4:09=E2=80=AFPM Timothy Thomas wrot= e: > Can you please respond > > ---------- Forwarded message --------- > From: Katlynne Elgie > Date: Sun, Jul 16, 2023 at 3:48 PM > Subject: Interaction with staff and family at Highview. > To: Elizabeth Sparrow > > > > > Hi Beth, > > > > Please see email below from a family member regarding Olasumbo who worked > in Cedar Creek on Friday. The response from here was not in line with our > home and response to families. Can you please be sure she is not schedule= d > at Highvew anymore. > > > > =E2=80=9CAround 10:30 this morning I was sitting with mom by the fireplac= e and > heard an alarm down the hall. At that moment I did not see any staff in t= he > immediate area. After about 5-6 seconds I thought I should explore it. > As I quickly walked by, I noticed a staff member in the kitchen =E2=80= =93 her > back was turned to me as she was in front of the microwave. The alarm w= as > from Lynn=E2=80=99s room; she was not there and I knew her son was visiti= ng. I > turned it off. > > I returned and approached the staff and asked her if she heard the alarm, > thinking perhaps she did not hear it. She commented it was probably > someone sitting in the living room which confirmed that she in fact did > hear it. I informed her it was from a resident=E2=80=99s room and sugges= ted > perhaps it=E2=80=99s something she should have responded to regardless of= the > source. I was stunned by her reply: she said quite rudely that she was = on > break and lifted a bowl -- I suppose to show me she had heated her food. = I > was incensed to say the least but did not reply; further I don=E2=80=99t = have the > authority to explain her duty to the client. Her attitude is appalling an= d > inexcusable. Not what I have come to expect. I understand everyone is > allowed a break but not if there is a possible emergent situation. It > would have taken her perhaps 30 seconds to determine there was no > emergency=E2=80=9D. > > > > > > > > [image: cid:E6466DA1-9C55-48DD-AE18-6A90A2B7BC01@hitronhub.home] > > > Katlynne Elgie, RPN > General Manager and Clinical Lead > 519-893-2374 ex 301 > > e: *gmkw@highviewres.com * > w: highviewres.com > > Living + Dementia > Each Moment. By Design. With Love. > > > > Check our virtual tour: > > https://www.youtube.com/watch?v=3DqL8DZOhzwAg > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --000000000000a7ef8c0600af0d58 Content-Type: text/html; charset="UTF-8" Content-Transf