Re: Weekly Sleep Summary for Marcelle Berlinguette

Thanks.
Monday would be ideal - sometime between 10 and 2::00 pm.

Please confirm what time is best for you.

Thanks,
Richard

On Fri, Jun 27, 2025 at 11:27 Maryham Levesque <mlevesque@joinlifeguard.com>
wrote:

> Hi Richard,
>
> I'm available today around 3 PM.
>
> I can also come on Monday June 30th , Wednesday July 2nd or Thursday July
> 3rd  at anytime that works best for your mother.
>
> Let me know what is the most convenient for you.
>
> Best,
>
> *Maryham Levesque *
>
> *Director of Clinical and Customer Services*
>
> Toll-free: (888) 667-1224
>
> Direct line: 438-799-4409
>
> *mlevesque@joinlifeguard.com <mlevesque@joinlifeguard.com>*
>
> *Schedule a meeting*
>
>
>
> [image: A blue and white logo Description automatically generated]
> <https://joinlifeguard.com/>
>
>
>
> ------------------------------
> *From:* richard dufour <richarddufour1962@gmail.com>
> *Sent:* June 27, 2025 9:44 AM
> *To:* Maryham Levesque <mlevesque@joinlifeguard.com>
> *Cc:* Cheryl Cartwright <ccartwright@thekey.com>; Maurice Dufour <
> m.dufour@marianopolis.edu>; Timothy Thomas <tt@thekey.com>; Joey Taylor <
> joey.taylor@thekey.com>; Kim McConnell <kim.mcconnell@thekey.com>
>
> *Subject:* Re: Weekly Sleep Summary for Marcelle Berlinguette
>
> Hi Maryham
>
> Thanks for your email.
> I’m not sure what was not clear in my previous messages.
>
> Please arrange to remove your equipment as soon as possible - as
> previously instructed.
>
> And please arrange for the reimbursement of fees taken from my credit card.
>
> And please let me know if there is any ambiguity in this message.
>
> Thanks,
>
> Richard Dufour
>
>
> On Fri, Jun 27, 2025 at 09:28 Maryham Levesque <
> mlevesque@joinlifeguard.com> wrote:
>
> Dear Richard,
> I hope this message finds you well.
> As we have not yet received confirmation regarding whether you would like
> to keep the equipment in place until your subscription ends on * June
> 30th*, I wanted to follow up and ensure you have all the information you
> need.
> In the meantime, please find attached the * Wellness Summary* for your
> mother covering the past four weeks (*May 23rd to June 22nd*), which is
> included as part of your subscription.
> I am truly sorry to hear that the service did not meet your expectations.
> Please know that your feedback is taken seriously, and I remain available
> at your convenience to arrange the * removal of the equipment* at a time
> that works best for you or your brother Maurice.
> Thank you again for your time,
> Warm regards,
>
> *Maryham Levesque *
>
> *Director of Clinical and Customer Services*
>
> Toll-free: (888) 667-1224
>
> Direct line: 438-799-4409
>
> *mlevesque@joinlifeguard.com <mlevesque@joinlifeguard.com>*
>
> *Schedule a meeting*
>
>
>
> [image: A blue and white logo Description automatically generated]
> <https://joinlifeguard.com/>
>
>
>
> ------------------------------
> *From:* Cheryl Cartwright <ccartwright@thekey.com>
> *Sent:* June 12, 2025 11:08 AM
> *To:* richard dufour <richarddufour1962@gmail.com>
> *Cc:* Timothy Thomas <tt@thekey.com>; Joey Taylor <joey.taylor@thekey.com>;
> Maryham Levesque <mlevesque@joinlifeguard.com>
>
> *Subject:* Re: Weekly Sleep Summary for Marcelle Berlinguette
>
> Good afternoon Richard,
>
> Thank you for your patience as I discussed the charge with our leadership
> team.
>
> The subscription is non-refundable. The assessment and installation were
> completed, and the reports provided insights into your mother's nighttime
> patterns, which aligns with the system's design. We also offered a solution
> to provide more detailed activity insights at no additional charge, which
> you declined.
>
> You are welcome to keep the equipment until your subscription ends on June
> 30th. Please let me know if you would still like it removed right away.
>
> I believe this system could have been a valuable tool for understanding
> your mother's nighttime activities and providing key insights over time.
> Since the first month is already paid for, you might consider continuing to
> use it to fully experience its capabilities.
>
> Regards,
>
> Cheryl
>
> On Thu, Jun 12, 2025 at 11:10 AM Cheryl Cartwright <ccartwright@thekey.com>
> wrote:
>
> Good Morning Richard,
>
> Let me discuss this with our Director, I will get right back to you.
>
> @Maryham Levesque <mlevesque@joinlifeguard.com> can we arrange for the
> equipment to be removed as soon as possible please?
>
> Regards,
>
> Cheryl
>
>
>
> On Thu, Jun 12, 2025 at 8:30 AM richard dufour <
> richarddufour1962@gmail.com> wrote:
>
> Hi Cheryl,
>
> Thanks for getting back to me.
>
> As previously mentioned, I’m currently  travelling till June 22 and
> difficult to reach by phone.
>
> I’ll repeat my request:
>
> We are not satisfied with the service that was provided and have found
> other means of monitoring my mom at night.
>
> As per the offer of your colleague,Maryham (please see her email copied
> below) we expect a reimbursement for the amount you have charged - and
> would like your current equipment removed. The amount ‘committed’ was for a
> service that was promised and not delivered,
>
> I’m hoping this is clear and that I do not have to repeat this again.
>
> Please confirm.
>
> Respectfully,
>
> Richard Dufour
>
>
>
> TOn Thu, Jun 12, 2025 at 1:16 PM Cheryl Cartwright <ccartwright@thekey.com>
> wrote:
>
> Hi Richard,
>
> I've been trying to reach you to discuss the recent charge. Your
> subscription has been canceled; however, the payment you saw was for the
> first month of service, which had already been committed and paid for. This
> June charge is the only one you will see, as there was no billing for May.
>
> I was hoping to discuss the possibility of you using the system for June,
> with the additional radar sensors installed at no extra charge. This would
> allow you to truly experience the full capabilities of the system. If you
> are still not satisfied after trying it, we will proceed with the
> uninstallation. Since the first month is already paid, it might be worth
> giving it a try.
>
> Please let me know your thoughts on this.
>
>
> Cheryl
>
> On Thu, Jun 12, 2025 at 6:07 AM richard dufour <
> richarddufour1962@gmail.com> wrote:
>
> Hello,
>
> Dear Maryham, Cherly and Kim,
>
> Could someone please confirm receipt of this email and confirm our request.
>
> Thanks,
> Richard Dufour
>
>
> ---------- Forwarded message ---------
> From: *richard dufour* <richarddufour1962@gmail.com>
> Date: Sat, Jun 7, 2025 at 1:20 AM
> Subject: Re: Weekly Sleep Summary for Marcelle Berlinguette
> To: Maryham Levesque <mlevesque@joinlifeguard.com>
> Cc: Cheryl Cartwright <ccartwright@thekey.com>, Maurice Dufour <
> m.dufour@marianopolis.edu>, Kim McConnell <kim.mcconnell@thekey.com>
>
>
> Hello,
>
> I got a notice today of payment taken from my credit card for the service
> I had requested cancelled.
>
> I had sent you messages clearly explaining that we were not satisfied with
> what you had provided, as it did not respect what was promised.
>
> On May 31, Maryham sent an email stating that you would waive the charges
> if we did not proceed. (See attached.)
>
> Please confirm…
>
> 1. That these charges will be reimbursed;
> 2. The equipment will be removed;
> 3. No other charges will be forthcoming.
>
> Regards,
>
> Richard Dufour
>
>
>
>
>
> On Sat, May 31, 2025 at 2:23 AM Maryham Levesque <
> mlevesque@joinlifeguard.com> wrote:
>
> Dear Richard,
> Thank you for taking the time to speak with me today and for sharing your
> feedback so clearly. We sincerely appreciate your openness, and we want to
> ensure that our services align as closely as possible with your needs.
> As discussed during our call, here is a summary of what we can currently
> offer through TheKey’s Lifeguard program:
> *1. Lifeguard Pro – Standard Offering ($299/month)*
> This is the package you are currently subscribed to. It includes:
>
>    - Wi-Fi motion sensing throughout the home
>    - A humidity sensor in the bathroom
>
> With this setup, we can provide:
>
>    - Weekly updates
>    - A comprehensive monthly report summarizing:
>    - Nightly sleep trends (bedtime, wake-up time, number of sleep
>       interruptions)
>       - Room-by-room activity patterns to reflect general motion trends
>
> *2. Lifeguard Pro with Fall Detection ($499/month)*
> This upgraded package includes:
>
>    - Wi-Fi motion sensing and a bathroom humidity sensor
>    - *Two fall detection radars*, typically placed in high-risk areas
>    such as the bedroom and bathroom
>
> With fall detection radar, we are able to:
>
>    - Detect the presence of an individual in a specific room
>    - Estimate the * duration of occupancy*, which is not possible with
>    Wi-Fi motion sensing alone
>
> That said, I want to remain fully transparent about the limitations:
>
>    - Presence and occupancy data can * only* be captured in rooms where
>    the radars are installed.
>    - The radars must be plugged into a wall outlet, which can sometimes
>    restrict ideal placement.
>
> If the information initially provided gave a different impression of what
> the system could offer, please accept our sincere apologies. It’s never our
> intention to mislead, and we truly value the trust you’ve placed in us.
> If these service options do not fully meet your expectations, we
> completely understand should you decide not to continue. Our priority is to
> support you and your mother in the most helpful and respectful way possible.
> Please take the time you need to consider the information above. If you
> decide not to proceed, we will of course * waive the charges for the
> installed equipment* and coordinate an uninstall at a time that’s
> convenient for you.
> Thank you again for your thoughtful input, and please don’t hesitate to
> reach out with any questions or if you’d like assistance in determining
> next steps.
> Warm regards,
>
>
> *Maryham Levesque *
>
> *Director of Clinical and Customer Services*
>
> Toll-free: (888) 667-1224
>
> Direct line: 438-799-4409
>
> *mlevesque@joinlifeguard.com <mlevesque@joinlifeguard.com>*
>
> *Schedule a meeting*
>
>
>
> [image: A blue and white logo Description automatically generated]
> <https://joinlifeguard.com/>
>
>
>
> ------------------------------
> *From:* richard dufour <richarddufour1962@gmail.com>
> *Sent:* May 30, 2025 3:08 PM
> *To:* Maryham Levesque <mlevesque@joinlifeguard.com>; Cheryl Cartwright <
> ccartwright@thekey.com>; Maurice Dufour <m.dufour@marianopolis.edu>
>
> *Cc:* Kim McConnell <kim.mcconnell@thekey.com>
> *Subject:* Re: Weekly Sleep Summary for Marcelle Berlinguette
>
> Hi Maryham, Cheryl and Kim,
>
> Thanks for sending the first report from your LifeGuard monitoring
> program. As I explained to Maryham today, the information provided is not
> what we had expected.
>
> When I had met Kim and Maryham last week, I had explained that we need to
> know the precise details of my mother's movements at night. This includes
> the number of times she gets up at night, the duration she is up each time,
> and where she goes during that time (bathroom, kitchen, living room). I was
> assured that this information would be provided.
>
> Maryham said she might have another system available that will provide
> such details.. Could you confirm this - and guarantee that it will in fact
> provide the information we require.
>
> If you cannot provide this alternative system, please cancel the existing
> set up and arrange for a reimbursement of funds paid.
>
> I will be in Europe from the evening of May 31 to June 22, but
> reachable by email during my absence. If you are able to set up a different
> system, I can arrange for my brother to be there during the installation.
>
> Looking forward to hearing back from you ASAP.
>
> Thanks for your help with this.
>
> Richard Dufour
> 514-804-4666
>
>
> On Fri, May 30, 2025 at 11:59 AM Maryham Levesque <
> mlevesque@joinlifeguard.com> wrote:
>
> Dear Richard,
>
> I hope this message finds you well.
>
> Kim reached out to me this morning requesting a weekly summary for your
> mother, Marcelle Berlinguette.
>
> Typically, our weekly updates reflect data from the previous week, which
> means the first report would be scheduled for next Friday, covering the
> current week.
>
> However, based on our previous conversation, I understand that you’re
> particularly interested in daily sleep insights rather than a general
> weekly overview. With that in mind, I’ve prepared a more personalized
> summary for you. Attached, you’ll find a preview of the sleep data for the
> past 7 days, including bedtime, wake-up time, and the number of sleep
> interruptions each night.
>
> If this format meets your needs, I’d be happy to continue sending you this
> detailed sleep summary every Friday morning. The broader Monthly Report
> would still be shared every four weeks as usual.
>
> Please let me know if this arrangement works for you or if you’d prefer a
> different approach.
>
> Warm regards,
>
>
> *Maryham Levesque*
> *Director of Clinical and Customer Services*
> Toll-free: (888) 667-1224
> Direct line: 438-799-4409
> Schedule a meeting
> <https://d2rQ1-04.na1.hs-sales-engage.com/Ctc/W3+23284/d2rQ1-04/JkM2-6qcW6N1vHY6lZ3mjW3CMFwP4BmxB5W5G9c2t5fCxlRN7QDP7W2WzCnW6wG0C08dBcs7W2YrCDP7Z6xXGN75hnZGy3n1rW59hcS66d-gcQW3Dtfc12Km4C_VLjn5J6C927LW3cVhFR1wPfQJN1GyNf8HLBLdW5kJxDw8NFvN_W2P7Tc74mLQVfW7kGt4j9gPMhyW4wBcLJ3ys19fW3QtqJ732vJ9dW5KKq8l4JPRzXW467fpS80dWgmM8x2939GZG0W5rJJ885xghXWW6YNNCn2TCnJdW1NdVVS5XqngYf4gqN7l04>
> *mlevesque@joinlifeguard.com <mlevesque@joinlifeguard.com>*
>
>
>
>