--00000000000042643b061fac1c59 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim and team, Happy to hop on a call to discuss, my calendar is up to date if you want to throw some time on there. Thank you, Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Wed, Aug 14, 2024 at 2:03=E2=80=AFPM Timothy Thomas wrot= e: > Hi Lito, > > Can we grab a call to discuss this client Don Zasada (and others like > it). I sat down with them today while in Winnipeg and got a proper > undressing. GM Dennis had reached out to Marc below but never heard back. > > Thanks > > ---------- Forwarded message --------- > From: Dennis Fancy > Date: Wed, Aug 14, 2024 at 4:52=E2=80=AFPM > Subject: Fwd: Winnipeg Billing Issues > To: Timothy Thomas > > > FYI, email to billing that was ignored. > > Dennis Fancy, BSP > General Manager > (204) 489-6000 > > TheKey.ca > > [image: TheKey] > > > ---------- Forwarded message --------- > From: Dennis Fancy > Date: Thu, Jun 27, 2024 at 1:28=E2=80=AFPM > Subject: Winnipeg Billing Issues > To: Marc Atkinson > Cc: Brian Boxall > > > Hi Marc, > > Thank you for working to resolve the billing issues that have arisen in > Winnipeg. > > I would appreciate it if we could have some time next week for a quick > meeting to discuss these issues. We nearly lost one of our biggest and > longest tenured clients. As the former owner of the Winnipeg office, I ha= ve > had people reach out to me directly to voice their concerns. > > If you and/or other members of your team could kindly meet with @Brian > Boxall and I, we are confident that we could > solidify a process for our government funded (i.e. Self and Family Manage= d > Care) clients. I realize it is a shortened week with Canada Day being Jul= y > 1st and Independence Day on July 4th, so perhaps mid-week would work for > you? Please let me know your thoughts. > > Sincerely, > > Dennis Fancy, BSP > General Manager > (204) 489-6000 > > TheKey.ca > > [image: TheKey] > > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --00000000000042643b061fac1c59 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim and team, Happy to hop on a call= to discuss, my calendar=C2=A0is up to date if you want to throw some time = on there.=C2=A0 Thank you, Lito Delapena Manager Customer Contact &a= mp; Collections Center Please note my email has changed: lito.delapena@thekey.com 619-722-8561 Ext. 190013 <font style=3D"color:rgb(77,77,79)!important;font-family:Arial,Helveti= ca,sans-serif;font-weight:bo