--000000000000527be20612f70279 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim=E2=80=A6=E2=80=A6.she cannot call you she is non-verbal due to ALS. The client is the one who initialed the email, that is why she is in it. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Tue, Mar 5, 2024 at 9:52=E2=80=AFPM Timothy Thomas wrote= : > Good evening Ms McMaster, > > Please accept my apology for the email, I was not aware that your were > cc=E2=80=99d and I was referring to a systemic billing issue we=E2=80=99v= e seen with > multiple CDHC clients in Calgary as of late. I was not referring to your > specific billing issue. > > Chuck will be in touch first thing tomorrow to resolve this. If you have > been over-billed we will issue a refund and make it right. > > Thank you for your patience in this matter and feel free to call me at th= e > number below if you have any questions. > > Apologies once again. > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > On Tue, Mar 5, 2024 at 6:11=E2=80=AFPM sue questcommunications.ca sue@questcommunications.ca> wrote: > >> Afraid of losing revenue?! Seriously ? >> >> How about keeping the client (ME!) happy? Thanks for revealing your >> motivation, Timothy Thomas. I can say you=E2=80=99re now very close to l= osing all >> the revenue (400+ hours monthly) I represent. >> >> Shawntel, I have all the invoices charged to me except for the >> unauthorized PAD from March 1. When I receive it and copies of the CDHC >> invoices, I=E2=80=99ll decide for myself (rather than taking your word f= or it) that >> the billing is correct. >> >> Sue McMaster >> >> On Mar 5, 2024, at 6:36=E2=80=AFPM, Timothy Thomas wrote= : >> >> =EF=BB=BF >> >> Shawntel have you heard back yet? >> >> If not, Lito can you please resolve this asap. I=E2=80=99m concerned we= =E2=80=99re >> loosing out on revenue here. >> >> Thanks. >> >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> >> >> On Mon, Mar 4, 2024 at 10:06=E2=80=AFAM Shawntel Sousa wrote: >> >>> Hi team, >>> >>> Can we please provide answers as quickly as possible? >>> >>> Warm regards, >>> Shawntel Sousa, LPN >>> Client Success Manager >>> Home Care Assistance/The Key >>> >>> Calgary Office number: (403) 301-3777 >>> Winnipeg Office Number: (204) 489-6000 >>> Mobile number: (403) 305-6588 >>> >>> >>> On Mon, Mar 4, 2024 at 10:56=E2=80=AFAM sue questcommunications.ca >> sue@questcommunications.ca> wrote: >>> >>>> Thanks Shawntel. >>>> >>>> Seeing this random debit, I pulled up all the PAD debits since Jan 1. >>>> They do not support the explanation that all hours are charged to CDHC >>>> first.in fact, i have been bi