--00000000000097d1350637f0407a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chris, I attended the Salesforce open hours call, and I was informed that only someone from the IT department's backend team can make changes to the marketer credit. I=E2=80=99ve already submitted the request for this action= , but there=E2=80=99s no estimated timeline for when it will be completed. Hopefully, it's within your 24-hour window. Regards, Chuck On Thu, Jun 19, 2025 at 10:33=E2=80=AFAM Christopher Rafferty wrote: > Yes what Tim said - please do ASAP to give it the 24 hour window as i > upload payments for just HCL related bonuses tomorrow > > On Thu, Jun 19, 2025 at 12:30=E2=80=AFPM Timothy Thomas w= rote: > >> Chuck you need to change the market credit on the admin tab. It's set to >> Shawntel. >> >> On Thu, Jun 19, 2025 at 12:22=E2=80=AFPM Chuck Terlesky >> wrote: >> >>> Hi Chris, >>> >>> Please see the screenshot below. Would you like my name under CSM? >>> >>> Regards, >>> Chuck >>> >>> On Thu, Jun 19, 2025 at 9:40=E2=80=AFAM Christopher Rafferty >> christopher.rafferty@thekey.com> wrote: >>> >>>> Hi all, >>>> >>>> Just checking back in, I still see Alice under Shawntal and not in >>>> Chuck's dashboards- are we positive this credit got re-input correctly= ? >>>> >>>> On Tue, Jun 17, 2025 at 2:30=E2=80=AFPM Chuck Terlesky >>>> wrote: >>>> >>>>> Thanks, Chris - This has been updated. The account owner is now liste= d >>>>> under my name. >>>>> >>>>> >>>>> On Tue, Jun 17, 2025 at 9:41=E2=80=AFAM Christopher Rafferty >>>> christopher.rafferty@thekey.com> wrote: >>>>> >>>>>> Thanks Tim, note once updated it will take 24 hours to reflect from >>>>>> SF to Tableau. So let me know once done so i can note to check the n= ext day! >>>>>> >>>>>> On Tue, Jun 17, 2025 at 11:36=E2=80=AFAM Timothy Thomas >>>>>> wrote: >>>>>> >>>>>>> @Chuck Terlesky please correct it in SF and >>>>>>> let Chris know when so he can re-run it. >>>>>>> >>>>>>> Thanks Chris! >>>>>>> >>>>>>> On Tue, Jun 17, 2025 at 11:32=E2=80=AFAM Christopher Rafferty >>>>>> christopher.rafferty@thekey.com> wrote: >>>>>>> >>>>>>>> Hi TIm, >>>>>>>> >>>>>>>> I got this message from DnA team in regards to this Alice client: >>>>>>>> "The client "Alice Helinsky CDHC" is currently tagged with "Shawnt= el >>>>>>>> Sousa" in Salesforce, they will need to make the correction in Sal= esforce >>>>>>>> for correct marketer credit" >>>>>>>> >>>>>>>> On Mon, Jun 16, 2025 at 2:34=E2=80=AFPM Christopher Rafferty >>>>>>> christopher.rafferty@thekey.com> wrote: >>>>>>>> >>>>>>>>> Hi Tim, >>>>>>>>> >>>>>>>>> I don't see this client on Chuck's proof or other Tableau Tabs. >>>>>>>>> Let me check with DnA and see if they can confirm some things. I = will >>>>>>>>> circle back! >>>>>>>>> >>>>>>>>> On Mon, Jun 16, 2025 at 1:28=E2=80=AFPM Timothy Thomas >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> Hi Chris, >>>>>>>>>> >>>>>>>>>> Could you check on the client Alice Hilinsky tied to our GM in >>>>