Re: exception needed for friend of our family

--0000000000008051c1063e50a6f2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Steve, We are not making retention exceptions. Rather, if a team makes a decision to take on a short term client (many do for this exact reason) they will need to make up for it from a retention perspective. Melissa On Mon, Sep 8, 2025 at 11:20=E2=80=AFAM Steve Sudberry wrote: > Hi Melissa, > > I am requesting a retention exception for a Cincinnati hospice client. > This client is the mother of a friend, and while we are starting with 12 > hours per day of service, it is unlikely she will live for more than a > month. > > Thanks, > > Steve Sudberry > General Manager/Partner > > ssudberry@thekey.com > (513) 227-8521 > TheKey.com > [image: TheKey] > --=20 *Melissa Reyes* President of Client Services(916)743-0530 --0000000000008051c1063e50a6f2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Steve, W= e are not making retention exceptions. Rather, if a team makes a decision t= o take on a short term client (many do for this exact reason) they will nee= d to make up for it from a retention perspective. Melissa On Mon, Se= p 8, 2025 at 11:20=E2=80=AFAM Steve Sudberry &lt; ssudberry@thekey.com &gt; wrote: Hi Melissa, I am requ= esting a retention exception for a Cincinnati hospice client. This client i= s the mother of a friend, and while we are starting with 12 hours per day o= f service, it is unlikely she will live for more than a month. Thanks, Steve Sudberry General Manager/Partner ssudberry@thekey.com (513) 227-8521 <a href=3D"https://www.thekey.com/" rel=3D"noopener noreferrer" style= =3D"color:rgb(77,77,79);background-color:transparen