Hello again, Just touching base here, are you able to please provide an update if there is one? I still do not show any updated documents in the clients files. We audited this new Chicago client and discovered the person who signed the consent agreement is not listed under the financial party section of the agreement. Are you able to please assist in securing an updated consent agreement that lists Michael under the Financial Responsible Party section? Respectfully, Alejandro Aponte Finance Onboarding Analyst III | TheKey Long Term Care Insurance Customer Service - (855) 205-8007 Long Term Care Insurance Fax - (813) 693-5625 Billing Support Customer Service - (866) 226-1702 Billing Support Email - Billing@thekey.com
On
Wed, 10 Sep at 4:11 PM
, Alejandro Aponte <clientservice@thekey.com> wrote:
Hello again, Just touching base here, are you able to please provide an update if there is one?
We audited this new Chicago client and discovered the person who signed the consent agreement is not listed under the financial party section of the agreement. Are you able to please assist in securing an updated consent agreement that lists Michael under the Financial Responsible Party section?
Respectfully,
Alejandro Aponte
Finance Onboarding Analyst III | TheKey
Long Term Care Insurance Customer Service - (855) 205-8007
Long Term Care Insurance Fax - (813) 693-5625
Billing Support Customer Service - (866) 226-1702
Billing Support Email - Billing@thekey.com
On
Tue, 2 Sep at 5:24 PM
, Alejandro Aponte <clientservice@thekey.com> wrote:
Hello again,
Just touching base here, are you able to please provide an update if there is one?
Respectfully,
Alejandro Aponte
Finance Onboarding Analyst III | TheKey
Long Term Care Insurance Customer Service - (855) 205-8007
Long Term Care Insurance Fax - (813) 693-5625
Billing Support Customer Service - (866) 226-1702
Billing Support Email - Billing@thekey.com
On
Tue, 26 Aug at 10:56 AM
, Jeannie Ortiz <clientservice@thekey.com> wrote:
Thank you for your quick response. Please let me know if there is anything I can do to help.
Thank You, Jeannie Ortiz
Finance Onboarding & Experience Manager
jeannie.ortiz@thekey.com
Phone: 866-226-1702|Fax: 813-693-5625 |Email: ltci@thekey.com
On
Tue, 26 Aug at 10:52 AM
, TheKey Support <itsupport@thekey.com> wrote:
Good Morning Jeannie,
We are actually working on getting new payment information for both Judith Rhinestein and Micael Stein, this is a couples care situation.
Venus,
When you send Pandadoc for a new payment account please have Michael fill-in responsible party information on Judith's form.
Thanks,
Diane