Hi Tim,
You are aware of the issue and there is a solution in process so I am
comfortable that no SLI is needed until further direction is given. I feel
there is no need to cause others any further stress or upset.
Have a good rest of your day.
On Thu, Dec 29, 2022 at 10:44 AM Timothy Thomas <tt@thekey.com> wrote:
> Thanks Beth. I'm really disappointed in the answering service. They've
> caused too many of these issues. It will be addressed today as we reroute
> the calls.
>
> As for the SLI threshold. I haven't heard back from my boss. Will follow
> up.
>
> On Thu, Dec 29, 2022 at 10:03 AM Elizabeth Sparrow <
> beth.sparrow@thekey.com> wrote:
>
>> Hi Tim,
>>
>> As you heard in the morning meeting there was a CG no show at Highview
>> Residence for a shift. (CG said he tried 2x to call but didn't get a
>> voicemail.)
>>
>> The result was Highview wanted the shift credited but the billing already
>> went out for last week so credit was given for the next shift in the
>> following week. Highview pushed back on this but seemed to accept.
>>
>> Normally I would've entered SLI but will not until the dust settles and
>> we have a clear definition & process review so there is no further upset.
>>
>> Have a great day.
>> --
>> Beth Sparrow
>> Home Care Liaison / Business Development
>> *Please note my email has changed:*
>> beth.sparrow@TheKey.com <Beth.Sparrow@TheKey.com>
>> (226) 771-9243 Direct
>> (519) 954-2111 Office 24/7 coverage
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
--
Beth Sparrow
Home Care Liaison / Business Development
*Please note my email has changed:*
beth.sparrow@TheKey.com <Beth.Sparrow@TheKey.com>
(226) 771-9243 Direct
(519) 954-2111 Office 24/7 coverage
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://www.thekey.com/>