----==_mimepart_684c46a1556cc_2313fdfc2901dd4465861a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy and Maria, Thank you for contacting IT help desk. As w= e were connected on Gchat. We understood that you unable to access th= e Slack workspace. We will assigning the ticket to our L2 team for fu= rther assistance. Thanks,=C2=A0 Bhavana Kumbar Senior Service D= esk Engineer Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.fre= shdesk.com TheKey.com =C2=A0 = = On Fri, 13 Jun at 11:35 AM , Maria Bernardez wrote: = Thank you Tim, I am now working with IT at this moment. = = Have a great day. = = = Sincerely, = Maria Bernardez = = Scheduling Manager=C2=A0 = = Office: 778-279-3634 = email:=C2=A0maria.bernardez@thekey.com = 1861 Marine Drive=C2=A0West Vancouver V7V1J7 = = = =C2=A0=C2=A0 = = = = = = = On Fri, Jun 13, 2025 at 8:11=E2=80=AFAM Timothy Thomas w= rote: = = = No that's not the issue.=C2=A0 = = @TheKey IT Support=C2=A0can you please assist Maria with her Slack access= ? She's unable to log in.=C2=A0 = = = Thanks = = = On Fri, Jun 13, 2025 at 11:08=E2=80=AFAM Maria Bernardez wrote: = = = = Good morning Timothy and Sharon, = = Hope all=C2=A0is well with the=C2=A0both=C2=A0of you. = = Yes, I am free for a video chat.=C2=A0 = = I think the reason I can't accept the invite is my email address of mari= a.bernardez@thekey.com is not in the Slack workspace=C2=A0homecareassista= ncecom.slack.com = = Thank you and have a great day. = = = = Sincerely, = Maria Bernardez = = Scheduling Manager=C2=A0 = = Office: 778-279-3634 = email:=C2=A0maria.bernardez@thekey.com = 1861 Marine Drive=C2=A0West Vancouver V7V1J7 = = = =C2=A0=C2=A0 = = = = = = On Fri, Jun 13, 2025 at 4:59=E2=80=AFAM Timothy Thomas w= rote: = = = Are you both free this morning for a video chat so I can help diagnose t= he problem? = = = On Thu, Jun 12, 2025 at 2:36=E2=80=AFPM Sharon Speirs wrote: = = = = Hi Tim = If you have time can you see how we can help Maria as she cannot seem to= get onto slack and I am not sure how to help = Sorry, I am not sure what the issue is = Sharon = = = Sharon, Speirs = General Manager = Vancouver, BC = Office: 778.279.3634 = sspeirs@thekey.com = = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = = = ---------- Forwarded message --------- From: Maria Bernardez Date: Thu, Jun 12, 2025 at 9:30=E2=80=AFAM Subject: Re:= Sharon Speirs invited you to work together in Slack To: Sharon Speirs = = = Yes Sharon. When I clicked the link that Anna sent, that's the answer I = got. = = When I click the invite that you sent, Slack says :=C2=A0 = = = = = = = I don't know what's happening?=C2=A0 = = = = = = = Sincerely, = Maria Bernardez = = Scheduling Manager=C2=A0 = = Office: 778-279-3634 = email:=C2=A0maria.bernardez@thekey.com = 1861 Marine Drive=C2=A0West Vancouver V7V1J7 = = = =C2=A0=C2=A0 = = = = = = On Thu, Jun 12, 2025 at 9:25=E2=80=AFAM Sharon Speirs wrote: = = = = Is that the not=C2=A0your email- Anna said she reached