--000000000000b8cfb0062bd93372 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Appreciate it! On Thu, Jan 16, 2025 at 3:07=E2=80=AFPM Timothy Thomas wrot= e: > ouch. I'll try and get you some incentive relief as a result > > On Thu, Jan 16, 2025 at 2:41=E2=80=AFPM Emily Swackhamer emily.swackhamer@thekey.com> wrote: > >> 142 hours cancelled resulting in just under $4,800 loss in revenue due t= o >> the snow storm. >> >> On Thu, Jan 16, 2025 at 12:13=E2=80=AFPM Timothy Thomas = wrote: >> >>> Please quantify the revenue impact...Number of hours cancelled. Thanks >>> >>> On Thu, Jan 16, 2025 at 11:42=E2=80=AFAM Emily Swackhamer >> emily.swackhamer@thekey.com> wrote: >>> >>>> Hi Tim, >>>> >>>> The snow storm took a drastic toll on our operations last week. >>>> Missouri, unfortunately, is awful about their road care during incleme= nt >>>> weather. Uber as a whole was not in operation for periods of time due = to >>>> Missouri not allowing travel. We had 22 call offs and canceled shifts = (by >>>> client) during the course of the storm. We prioritized our at home cli= ents >>>> needing care first, followed by our clients in facilities. We filled a= s >>>> many shifts as possible and we worked most hours, day and night, to se= t >>>> caregivers up with Ubers. Many of the shifts we were able to fill, sta= rted >>>> hours late, resulting in additional revenue loss. >>>> >>>> The storm, also, affected our usual flow for new starts. People we had >>>> in the pipeline had discharge plans change, family stay and care for t= hem, >>>> family moved some to rehab facilities etc.. We are still working on a >>>> couple of cases to try and get back on track to be able to start care.= As >>>> you know, January has been slow, so the consequences of this storm hav= e >>>> been damaging. >>>> >>>> >>>> Best, >>>> >>>> *Emily Swackhamer | Missouri General Manager* >>>> Email: emily.swackhamer@thekey.com >>>> M: (314) 591-1974 O: (314) 863-8989 >>>> TheKey.com >>>> >>>> >>>> --000000000000b8cfb0062bd93372 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Appreciate it!=C2=A0 On Thu, Jan 16, 2025 at 3:07=E2= =80=AFPM Timothy Thomas < tt@thekey.com > wrote: ouch. I'll tr= y and get you some incentive relief as a result On Thu, Jan 16, 2025 at 2:41= =E2=80=AFPM Emily Swackhamer < emily.swackhamer@thekey.com > wrote: = 142 hours cancelled resulting in just und= er $4,800 loss in revenue due to the snow storm. On Thu, Jan 16, 2025 at 12:= 13=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Please quantify the revenue impact...Number of hours cancelled. Thank= s On Thu, Jan 16, 2025 at 11:42=E2=80=AFAM Emily Swackhamer < emily.swackhamer@theke= y.com > wrote: Hi Tim= , The snow storm took a drastic = toll on our operations last week. Missouri, unfortunately, is awful about t= heir road care during inclement weather. Uber as a whole was not in operati= on for periods of time