Hi Cheryl, I have added Liz Hamilton to below DL's calgary-scheduling@thekey.com montrealintake@thekey.com torontointake@thkey.com vancouverintake@thekey.com winnipeg-scheduling@thekey.com Kindly check and let me know, Is there anything I can assist you with or shall I mark this ticket as reolved. Warm Regards, Subham Banerjee Service Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com
On
Thu, 1 Aug at 9:44 AM
, Timothy Thomas <tt@thekey.com> wrote:
Please pull the list from salesforce.
I suspect the DLs are
montrealinquiry@thekey.com
torontoinquiry@thekey.com
oakvilleinquiry@thekey.com
waterlooinquiry@thekey.com
winnipeginquiry@thekey.com
calgaryinquiry@thekey.com
vancouverinquiry@thekey.com
On Thu, Aug 1, 2024 at 9:38 AM Cheryl Cartwright <ccartwright@thekey.com> wrote:
Hi Mike,
Sorry this is confusing. You're saying when someone submits an inquiry online you can't control who gets that inquiry? I am finding this hard to believe as I was recently set up to receive all the web lead inquiries from each market in Canada.
Please clarify,
Cheryl
On Thu, Aug 1, 2024 at 10:26 AM Mike Conner <itsupport@thekey.com> wrote:
Hi Cheryl Cartwright,
The IT Helpdesk does not maintain nor has access to the list of DL's used by the website for web submissions. We've contacted the Web Dev team and they were unable to provide the list of DL's to us as well.
Our only other option is to see if we can pull the list from SalesForce which I'm trying to do. So for now, unless you can provide us the list of DL's used by the website for submission, we are in a holding pattern.
Thanks,
Mike
On
Wed, 31 Jul at 12:15 PM
, Subham Banerjee <itsupport@thekey.com> wrote:
Hi Cheryl,
I created this ticket and sending the ticket to our Web Dev team to add her to web submissions for ALL Canadian markets.
Warm Regards,
Subham Banerjee
Service Desk Engineer
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com
On
Wed, 31 Jul at 12:13 PM
, CherylCartwright <ccartwright@homecareassistance.com> wrote:
Good Morning,
I am not sure if you are the right person for this but can we please have all the web submissions for ALL canadian markets going to liz.hamilton@thekey.com. She also needs to receive the call rail submission forms for all markets including Montreal's French and English. She needs to receive the voicemail submissions for all markets. If you could please make sure she receives emails from homecareassistancescheduling@homecareassistance.com also that would be great.
I think that will be it for now,
Cheryl
Tim Thomas Head of Canada Division | TheKey
Mobile: 514.591.9387