Me too.
Thanks,
*From:* Timothy Thomas <tt@thekey.com>
*Sent:* Monday, September 16, 2024 1:45 PM
*To:* Marc Atkinson <billing@thekey.com>
*Cc:* laszlo.kovacs@thekey.com; lito.delapena@thekey.com;
june.jeune@thekey.com; william.schmiedeknecht@thekey.com;
michael.allen@thekey.com
*Subject:* Re: 161604 Linda Salhaney - LO & Client Request to Not Be on
Autopay - [#951455]
Approved on my end.
On Mon, Sep 16, 2024 at 1:29 PM Marc Atkinson <billing@thekey.com> wrote:
Hi Tim and Laszlo,
Please reference the original email below from Kendra Smith regarding new
Grand Rapids MI client Linda Salhaney 161604 (
https://dms.clearcareonline.com/clients/7483019/).
The client's son/POA requested to pay manually and not be on autopay at
all. I explained that per the terms of our contract, autopay with Net 2
payment terms is required. However, Kendra would like to offer the client
Net 7 payment terms with autopay, which would still allow the POA to pay
every invoice manually.
The client is scheduled for 8 hours of care per week totaling $288.00.
Please confirm if Net 7 with autopay is approved.
Thank you!
On Mon, 16 Sep at 12:05 PM , Kendra Smith <ksmith@thekey.com> wrote:
Hi Marc,
They have decided to move forward on going with our services. I would like
to get approval for net 7 for this client.
Thank you,
On Mon, Sep 16, 2024 at 9:17 AM Marc Atkinson <billing@thekey.com> wrote:
Hi Kendra,
We wanted to follow up to see if a resolution has been made on this matter?
Thank you!
On Wed, 11 Sep at 6:06 PM , Kendra Smith <ksmith@thekey.com> wrote:
Hi,
Can I get back to you on Monday? I should know by then if we will be moving
forward with ongoing services. I think the 7 day net sounds like what will
need to be set up.
Thank you,
On Wed, Sep 11, 2024 at 5:22 PM Marc Atkinson <billing@thekey.com> wrote:
Hi Kendra,
Thank you for confirming. The reason I asked is because if the client was
only going to be having the one invoice for today and tomorrow, it would
have been a lot easier to allow Mitch make a one time payment on his own,
as long as closely monitored the account beginning with the invoice
issuance next Wednesday.
However, autopay with Net 2 payment terms is required, per our contract. In
order for any private pay client to have payment terms outside of autopay
and Net 2, we need written approval from both Tim Thomas and Laszlo Kovacs.
We seldomly allow a private pay client to not be on autopay. To reach a
fair resolution we have, with other clients, offered Net 7 payment terms
with autopay. This would allow the client ample time to review each invoice
and then log into VP manually to make the payment. If the client would fail
to make the manual payment, we would automatically charge the payment
method on the 7th day after an invoice is billed.
Do you suggest that we seek approval from Tim and Laszlo for either no
autopay or autopay with Net 7 terms? Please let me know what you think.
Thank you!
951455:611100