Hi Randi:
I connected again and did some process shuffling, but I believe the
computer may just need to be restarted. It's been up for a while, and it
looks like Excel and Windows are getting tripped up on a process in the
background, causing Excel to be closed. Will you be able to log back in if
I restart the computer now? I don't see any documents open that need to be
saved.
Thank you,
Aaron Worob
Network/Systems Administrator
*aaron.worob@thekey.com <aaron.worob@thekey.com>*(650) 270-2347
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
[image: TheKey] <https://homecareassistance.com/>
On Wed, Jan 10, 2024 at 3:47 PM Randi Schapira CPA CA <Randi@schapiraca.ca>
wrote:
> Hi
>
>
>
> It crashed again.
>
>
>
> Thanks
>
>
>
> Please take note of my new email address
>
> Randi@schapiraca.ca
>
> *From:* Aaron Worob <aaron.worob@thekey.com>
> *Sent:* Wednesday, January 10, 2024 3:43 PM
> *To:* Randi Schapira CPA CA <Randi@schapiraca.ca>
> *Cc:* Tim Thomas <tthomas@thekey.com>; Timothy Thomas <tt@thekey.com>
> *Subject:* Re: QB Computer
>
>
>
> Hi Randi:
>
>
>
> I connected and found the Excel window crashed when I was opening the File
> menu to try to save or open a new file. I found a few processes stuck, and
> restarted them. Now I can open the File menu okay, and it lets me save. Can
> you try the operation you were experiencing trouble with again and let me
> know the results?
>
> If you are still experiencing the trouble, please let me know a good phone
> number to give you a call, and I would be happy to troubleshoot directly.
>
>
> Thank you,
>
> *Aaron Worob*
>
> Network/Systems Administrator
>
>
> *aaron.worob@thekey.com <aaron.worob@thekey.com> *(650) 270-2347
>
> *Contact IT Support 8am-9pm est @ (888)838-1955** |* hca.freshdesk.com
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
>
>
> On Wed, Jan 10, 2024 at 3:20 PM Randi Schapira CPA CA <Randi@schapiraca.ca>
> wrote:
>
> Hi Aaron
>
>
>
> Happy New Year!
>
>
>
> Having a little problem exporting from QB to Excel.
>
>
>
> The export from QB is okay but then it all crashes when I try to save to
> excel.
>
>
>
> Can you help? I’m under a time deadline.
>
>
>
> Thanks
>
> Randi
>
>
>
>
>
> *From:* Aaron Worob <aaron.worob@thekey.com>
> *Sent:* Friday, December 8, 2023 12:09 PM
> *To:* Randi Schapira CPA CA <Randi@schapiraca.ca>
> *Subject:* Re: QB Computer
>
>
>
> Randi:
>
>
>
> Thank you for the SUPER fast confirmation! I'm always happy to help.
> Please let me know if you encounter any further trouble.
>
>
> Thank you,
>
> *Aaron Worob*
>
> Network/Systems Administrator
>
>
> *aaron.worob@thekey.com <aaron.worob@thekey.com> *(650) 270-2347
>
> *Contact IT Support 8am-9pm est @ (888)838-1955** |* hca.freshdesk.com
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
>
>
> On Fri, Dec 8, 2023 at 12:07 PM Randi Schapira CPA CA <Randi@schapiraca.ca>
> wrote:
>
> It works now.
>
>
>
> Thanks!
>
>
>
> *From:* Aaron Worob <aaron.worob@thekey.com>
> *Sent:* Friday, December 8, 2023 12:06 PM
> *To:* Randi Schapira CPA CA <Randi@schapiraca.ca>
> *Cc:* Timothy Thomas <tt@thekey.com>; Daniel Barakat <
> daniel.barakat@thekey.com>; Brian Fialko <brian.fialko@thekey.com>
> *Subject:* Re: QB Computer
>
>
>
> Hi Randi:
>
>
>
> I connected and found an issue with Office. It looks like the Quick Repair
> process has resolved the trouble, and I'm able to open and save files in
> Excel. Can you please try again and let me know your results?
>
>
> Thank you,
>
> *Aaron Worob*
>
> Network/Systems Administrator
>
>
> *aaron.worob@thekey.com <aaron.worob@thekey.com> *(650) 270-2347
>
> *Contact IT Support 8am-9pm est @ (888)838-1955** |* hca.freshdesk.com
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
>
>
> On Fri, Dec 8, 2023 at 11:57 AM Randi Schapira CPA CA <Randi@schapiraca.ca>
> wrote:
>
> Hi Aaron
>
>
>
> I’m on the QB computer and I cannot use excel. When I try to save a file,
> it shuts down.
>
>
>
> Can you please look at it ASAP since I have to get the month end reports
> out?
>
>
>
> Thanks
>
> Randi
>
>
>
>