Hi Amanda,
Thank you very much. This will be very helpful, and I look forward to
updating the team.
Have a great weekend!
AH
On Fri, Feb 27, 2026, 1:28 PM Amanda Maldonado <pandadoc-support@thekey.com>
wrote:
> Hi Amelia,
>
> Thank you! These changes have been made. Please let me know if anything
> else is needed.
>
> Thanks,
>
> Amanda Maldonado
>
>
> On Fri, 27 Feb at 12:57 PM , Amanda Maldonado <pandadoc-support@thekey.com>
> wrote:
>
> Hi Timothy,
>
> Sorry, I was mistaken. This change would apply to every client within the
> state of Illinois
>
>
> Thanks,
>
> Amanda Maldonado
>
> On Fri, 27 Feb at 11:33 AM , PandaDoc Support <pandadoc-support@thekey.com>
> wrote:
>
> So all agreements are hard-coded with a range?
>
> On Thu, Feb 26, 2026 at 11:55 AM Amanda Maldonado <
> pandadoc-support@thekey.com> wrote:
>
>> Hi Steve,
>>
>> I believe the Chicago offices use the Universal Client Consent Agreement,
>> which means changing these rates to variables would change this for all
>> users nationwide. Please advise if this is acceptable.
>>
>>
>> Thanks,
>>
>>
>>
>>
>> Amanda Maldonado
>> On Thu, 26 Feb at 11:38 AM , PandaDoc Support <
>> pandadoc-support@thekey.com> wrote:
>>
>> Any news on this request? @Panda Doc <pandadoc-support@thekey.com>
>>
>> On Tue, Feb 24, 2026 at 3:40 PM Steve Koyanagi <skoyanagi@thekey.com>
>> wrote:
>>
>>> These are all business terms so no issue on my side. @Amanda Maldonado
>>> <amanda.maldonado@thekey.com> what is the best way to help the team
>>> here?
>>>
>>> On Tue, Feb 24, 2026 at 1:35 PM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Hey Steve,
>>>>
>>>> Can you help us with a modification to the Chicago CCA? We would like
>>>> to strip out the hard coded price range for something that allows the CSMs
>>>> to manually input the rate?
>>>>
>>>> Thanks
>>>> Tim
>>>>
>>>> On Tue, Feb 24, 2026 at 4:14 PM Amelia Howard <amelia.howard@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Tim,
>>>>>
>>>>> Yes, we use hard copies as well, and those will also need to be
>>>>> modified.
>>>>>
>>>>> Thanks,
>>>>> AH
>>>>>
>>>>> On Tue, Feb 24, 2026 at 3:08 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> @pandadoc. Can we have the flexibility to adjust the range in the CCA?
>>>>>>
>>>>>> Amelia do you also have a hard copy on hand for the csms to bring
>>>>>> along to the assessment? Does that need modifying as well?
>>>>>>
>>>>>>
>>>>>> On Tue, Feb 24, 2026 at 1:43 PM Amelia Howard <
>>>>>> amelia.howard@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Tim,
>>>>>>> Who do I speak with to change our CCA rates? Legal or compliance?
>>>>>>> See below:
>>>>>>>
>>>>>>> [image: image.png]
>>>>>>>
>>>>>>> [image: image.png]
>>>>>>>
>>>>>> 1443496:611100
>