Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA Licence Application - Request for Additional Information

Hi Tim,

I will ask them.

Sean

On Mon, Nov 17, 2025 at 8:30 AM Timothy Thomas <tt@thekey.com> wrote:

> Sean could you find out how much time we have to make this change before
> we lose our permit? We're in the process of bidding on some lucrative
> government work and we can't jeopardize our permit.
>
> Thanks
>
> On Mon, Nov 17, 2025 at 10:59 AM Dylan Hodson <dylan.hodson@thekey.com>
> wrote:
>
>> Hi Sean,
>>
>> Thanks for the update. We are unable to pursue a surety bond for this at
>> this time. We will proceed with the bank needing to KYC the entity and
>> update signers before amending the LC. I'll keep you posted on timing, but
>> as previously mentioned, it will take some time to complete.
>>
>> Thank you,
>> Dylan
>>
>> On Mon, Nov 17, 2025 at 7:56 AM Sean Cygan <scygan@thekey.com> wrote:
>>
>>>
>>> Hi Dylan,  the following is their response.  Sean
>>>
>>> ---------- Forwarded message ---------
>>> From: Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>> Date: Mon, Nov 17, 2025 at 6:50 AM
>>> Subject: Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>> Licence Application - Request for Additional Information
>>> To: Sean Cygan <scygan@thekey.com>
>>> Cc: compliance@thekey.com <compliance@thekey.com>, tt@thekey.com <
>>> tt@thekey.com>
>>>
>>>
>>> Hello,
>>>
>>> Thank you for your response.
>>>
>>> We have discussed your situation with our Legal Services Branch.
>>>
>>> Unfortunately, under the security requirements as set out by the *Employment
>>> Standards Act, 2000*, the letter must be amended.
>>>
>>> Alternatively, the current letter can be cancelled, and you can choose
>>> to pursue a surety bond
>>> <https://www.ontario.ca/page/licensing-temporary-help-agencies-and-recruiters#section-4>.
>>> It is entirely up to your preference, but surety bonds generally have a
>>> faster turnaround when compared to the letters of credit.
>>>
>>> Thank you for your understanding,
>>>
>>> *Katia Dragan*
>>>
>>> Bilingual Licensing Review Assessor |  Temporary Help Agency & Recruiter
>>> Licensing Unit
>>>
>>> Ministry of Labour, Immigration, Training & Skills Development |
>>> Ontario Public Service
>>>
>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>
>>> *Taking pride in strengthening Ontario, its places and its people*
>>>
>>>
>>>
>>> *Katia Dragan*
>>>
>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence de
>>> placement et de recruteur
>>>
>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>> Développement des compétences |  Fonction publique de l’Ontario
>>>
>>> katia.dragan@ontario.ca
>>>
>>>
>>>
>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>> ------------------------------
>>> *From:* Sean Cygan <scygan@thekey.com>
>>> *Sent:* Friday, November 14, 2025 10:58 AM
>>> *To:* Dragan, Katia (MLITSD) <Katia.Dragan@ontario.ca>
>>> *Cc:* compliance@thekey.com <compliance@thekey.com>; tt@thekey.com <
>>> tt@thekey.com>
>>> *Subject:* Re: BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>> Licence Application - Request for Additional Information
>>>
>>>
>>> *CAUTION -- EXTERNAL E-MAIL - Do not click links or open attachments
>>> unless you recognize the sender.*
>>>
>>> Dear Ms. Dragan
>>>
>>>
>>>
>>> Attached you will find the completed Temporary Help Agency Additional
>>> Information Form.
>>>
>>>
>>>
>>> The legal name of the entity is Arya Healthy Living Inc. There are two
>>> registered business names (DBAs) for this entity: TheKey and Home Care
>>> Assistance Waterloo. Documentation for both registrations is attached.
>>>
>>>
>>>
>>> Please note that Melissa Reyes has been removed from the Ontario
>>> Business Registry and Chris Gerard has been added. The supporting
>>> documentation for this change is also attached.
>>>
>>>
>>>
>>> Please let me know if you have any questions.
>>>
>>> Kind regards,
>>>
>>> On Thu, Nov 13, 2025 at 4:41 PM Sean Cygan <scygan@thekey.com> wrote:
>>>
>>> Dear Ms. Dragon,
>>>
>>> Thank you for your email and for identifying the amendment required to
>>> the Irrevocable Letter of Credit (ILOC) associated with our application for
>>> Arya Healthy Living Inc.
>>>
>>> We have reviewed your feedback with our issuing bank, JPMorgan Chase
>>> Bank, N.A. (Toronto Branch). The bank has indicated that removing the
>>> reference to “HCA Home Care Assistance Canada Inc.” would require Arya
>>> Healthy Living Inc. to undergo a full Know-Your-Client (KYC) process, which
>>> typically takes 4–6 weeks to complete and would substantially delay the
>>> licensing process.
>>>
>>> To expedite resolution while ensuring the security remains fully
>>> enforceable for the benefit of the Ministry, the bank has proposed
>>> retaining the current language in the first paragraph of the ILOC, which
>>> reads as follows:
>>>
>>> “FOR THE ACCOUNT HCA HOME CARE ASSISTANCE CANADA INC., 1100-1055 West
>>> Georgia Street, Vancouver, British Columbia, V6E 3P3 FOR AND ON BEHALF OF
>>> ARYA HEALTHY LIVING INC., 375 University Avenue East, Unit 104, Waterloo,
>>> Ontario, N2K 3M7 (the ‘Customer’)…”
>>>
>>> The bank has confirmed that this structure does *not* change the legal
>>> or financial obligations under the Letter of Credit and that the Ministry
>>> remains the direct beneficiary with the same right to draw on the full CAD
>>> $25,000 amount. The wording simply reflects the administrative banking
>>> arrangement under which Arya Healthy Living Inc. operates its financial
>>> accounts through its parent company.
>>>
>>> We would like to confirm whether the Ministry can accept this alternate
>>> wording, given that:
>>>
>>>    -
>>>
>>>    The ILOC remains irrevocable, unconditional, and payable on demand
>>>    to the Ministry.
>>>    -
>>>
>>>    The amount, beneficiary, and enforceability are unchanged.
>>>    -
>>>
>>>    The inclusion of “for and on behalf of Arya Healthy Living Inc.”
>>>    clearly identifies the applicant entity as the obligor.
>>>
>>> If this wording cannot be accepted, we will proceed with initiating the
>>> KYC process for Arya Healthy Living Inc. to allow the bank to issue an
>>> amended ILOC fully in its name; however, we would appreciate confirmation
>>> to avoid unnecessary delays if the current structure is permissible.
>>>
>>> Please let us know whether this version of the ILOC will satisfy the
>>> Ministry’s security requirements or if a new ILOC must be issued.
>>>
>>> Thank you for your time and consideration.
>>>
>>> Kind regards,
>>>
>>>
>>>
>>> On Thu, Nov 6, 2025 at 8:28 AM Sean Cygan <scygan@thekey.com> wrote:
>>>
>>> Hi Katia,
>>>
>>> Yes we have received the email and we are working on the request.
>>>
>>> Sean
>>>
>>> On Thu, Nov 6, 2025 at 5:52 AM 'Dragan, Katia (MLITSD)' via Compliance <
>>> compliance@thekey.com> wrote:
>>>
>>> Hello,
>>>
>>> I am just writing to ask that you confirm having received this email.
>>>
>>> Thank you,
>>>
>>> *Katia Dragan*
>>>
>>> Bilingual Licensing Review Assessor |  Temporary Help Agency & Recruiter
>>> Licensing Unit
>>>
>>> Ministry of Labour, Immigration, Training & Skills Development |
>>> Ontario Public Service
>>>
>>> *katia.dragan@ontario.ca <katia.dragan@ontario.ca>*
>>>
>>> *Taking pride in strengthening Ontario, its places and its people*
>>>
>>>
>>>
>>> *Katia Dragan*
>>>
>>> Évaluatrice bilingue des demandes de permis  |  Permis d’agence de
>>> placement et de recruteur
>>>
>>> Ministère du Travail, de l’Immigration, de la Formation et du
>>> Développement des compétences |  Fonction publique de l’Ontario
>>>
>>> katia.dragan@ontario.ca
>>>
>>>
>>>
>>> *Fiers de renforcer l'Ontario, ses lieux et sa population*
>>>
>>>
>>> ------------------------------
>>> *From:* Katia Dragan <katia.dragan@ontario.ca>
>>> *Sent:* Thursday, October 30, 2025 8:46 AM
>>> *To:* compliance@thekey.com <compliance@thekey.com>; tt@thekey.com <
>>> tt@thekey.com>
>>> *Subject:* BLA-0000002955 - ARYA HEALTHY LIVING INC. - MLITSD THA
>>> Licence Application - Request for Additional Information
>>>
>>>
>>>
>>> 10/30/2025
>>>
>>> ARYA HEALTHY LIVING INC.
>>> unit 104-375 University Avenue East
>>> Waterloo, ON N2K 3M7
>>> Canada
>>>
>>> *By Email compliance@thekey.com <compliance@thekey.com>; tt@thekey.com
>>> <tt@thekey.com>*
>>>
>>> *Re: Application ID BLA-0000002955, ARYA HEALTHY LIVING INC.*
>>>
>>> This is in regards to the above-noted application under the Employment
>>> Standards Act, 2000 for a licence to operate as a temporary help agency.
>>>
>>>
>>>
>>> *We require the following additional information:*
>>>
>>>
>>> *Irrevocable Letter of Credit*
>>> I have reviewed the security provided in connection with your
>>> application. The ILOC requires an amendment.
>>>
>>> *The first paragraph of your ILOC states: *
>>>
>>>    - WE, JPMORGAN CHASE BANK, N.A., TORONTO BRANCH, ATTN: STANDBY
>>>    LETTER OF CREDIT UNIT, SUITE 4500, TD BANK TOWER, 66 WELLINGTON STREET
>>>    WEST, TORONTO, ONTARIO M5K 1 E7, CANADA (EITHER "WE" OR THE "BANK") HEREBY
>>>    ISSUE TO AND IN YOUR FAVOUR OUR IRREVOCABLE STANDBY LETTER OF CREDIT* FOR
>>>    THE ACCOUNT HCA HOME CARE ASSISTANCE CANADA INC., 1100 - 1055 WEST GEORGIA
>>>    STREET, VANCOUVER, BRITISH COLUMBIA, V6E 3P3 FOR AND ON BEHALF OF ARYA
>>>    HEALTHY LIVING INC. *375 UNIVERSITY AVENUE EAST, UNIT 104, WATERLOO,
>>>    ONTARIO, N2K 3M7 (THE "CUSTOMER") FOR AN AMOUNT NOT TO EXCEED CAD 25,000.00
>>>    (CANADIAN TWENTY-FIVE THOUSAND AND 00/100 DOLLARS) IN LAWFUL MONEY OF
>>>    CANADA.
>>>
>>> *Per the ministry template
>>> <https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKo-2BeJwv3PapSvlpyFiirF0SmcAj8qNdh6ri-2BEP3XfvDYpNsSVYfr9V2wrAcaoYMHQg-3D-3Dwdzh_utKfyxUK-2BPqBvpA03OySq6-2FcQjwhnl0pJ0NKpESjjbJ1oGQgX4zJBjHlTK-2BJCQ0ev0Zsr3I4-2BNuKbmrni8kyVUKRa2OUG9mqvE6UBMQCQlwqjHWQIrzcEqrpBxEQlrf0WHwDrDckz94nXocICm2nvfzH-2B659NGPckOeLiruGPkmDynRy0ZiClZGw7YPr1BloEIceZlGO-2FVKQ8B5-2B4x3p5g-3D-3D>,
>>> the first paragraph must be replaced with the following:*
>>>
>>>    - WE, JPMORGAN CHASE BANK, N.A., TORONTO BRANCH, ATTN: STANDBY
>>>    LETTER OF CREDIT UNIT, SUITE 4500, TD BANK TOWER, 66 WELLINGTON STREET
>>>    WEST, TORONTO, ONTARIO M5K 1 E7, CANADA (EITHER "WE" OR THE "BANK") HEREBY
>>>    ISSUE TO AND IN YOUR FAVOUR OUR IRREVOCABLE STANDBY LETTER OF CREDIT* FOR
>>>    THE ACCOUNT OF ARYA HEALTHY LIVING INC.* 375 UNIVERSITY AVENUE EAST,
>>>    UNIT 104, WATERLOO, ONTARIO, N2K 3M7 (THE "CUSTOMER") FOR AN AMOUNT NOT TO
>>>    EXCEED CAD 25,000.00 (CANADIAN TWENTY-FIVE THOUSAND AND 00/100 DOLLARS) IN
>>>    LAWFUL MONEY OF CANADA.
>>>
>>> In other words, the security must be issued to the account of the
>>> applicant business. We cannot accept a security issued to the account of
>>> another business on behalf of the applicant.
>>>
>>> Kindly ask the bank to issue an amendment to resolve this issue.
>>>
>>> If this is not possible, you may wish to look into a new ILOC, or a
>>> surety bond, in order to meet the security requirement.
>>>
>>>
>>> *Tax Compliance Verification (TCV)*
>>>
>>> I have completed a TCV check using the Ministry of Finance's (MoF)
>>> online portal. *The TCV check we conducted for 23-019689-TCV has
>>> returned a result of: Non-compliant. *
>>>
>>>
>>> In my previous experience, this generally occurs because the applicant
>>> has not entered the TCV portal
>>> <https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKuR8JhXXad2gTwsFXjpdAA-2BUQs-2BaT9Ilng2p99i4RAdFgEYDWl1LU-2BWY3nsZn-2FqrE-2B6qwS4ZCk1rR6sULMGhffkSCVfj2CgFOV1eVLH1i14UzqVFimGF-2FPp-2BPUq6Z2w-2BstxzctuUcvTeLYYFzmYqfwdfdyJdohCLODWX5Hq61cy4tTVWA5jcoWIWl0nCJqBdgFbVreQMEQrik4mWozaPa6SszmL-2B7all-2FO2B-2FWRE-2FG2BwlIAfCwj758-2Bq52viUFErCfelMIwOOioeH-2Ba1jbHh9NCyL-2BRKtRo3cVaP5LHBER1Pa7-2FGUdoAqZoMa6vaK5519IuNsRlmM1kn-2Baj3rZOw0GbYFeHXRzDUlxzSxclbRLd2FXGpUZiOOEVD96C6kQxpasTh-2FEpiwGHShgVlqU1aDPvyGjvWLIbwQ5bEwe7ZCp9ALU-2FZ7WyaQ6SGDjJGN7ZPf8Nw-2FmXliis05LrD-2Fc9rXl9o1-2F39pAAjyIrhRiJh01UrM0Y0NTcfZSAY6lGMemNLcEsWqvwtuaTthoGkcsS1N5BVvILmiIwKFRPBRzn3P9hIa5U_utKfyxUK-2BPqBvpA03OySq6-2FcQjwhnl0pJ0NKpESjjbJ1oGQgX4zJBjHlTK-2BJCQ0ev0Zsr3I4-2BNuKbmrni8kyVSj4Mwy-2FSeUuCxAerVKQukCFoIUV-2BJhlCKnMSyV84AxnVU0ghJ4MtX5bbWIHQ1j4K13CY-2Fb2EwBxd2X5iRZ3r2QJCNVQMTt480GLjVHDRJfw5q5DlVF6mT5AtxWv1HpdNQ-3D-3D> to
>>> upload *an up-to-date Filling and Balance Confirmation (FBC) letter
>>> from the CRA* showing that the legal entity is *up to date on filing
>>> their returns and do not have any balances owed*. However, the Ministry
>>> of Finance and the CRA are the ultimate authorities on this matter.
>>>
>>> More information regarding the TCV process can be found *here
>>> <https://u46563450.ct.sendgrid.net/ls/click?upn=u001.zQSaZ-2FKAhVS1v07ioc6WKuR8JhXXad2gTwsFXjpdAA-2BUQs-2BaT9Ilng2p99i4RAdFgEYDWl1LU-2BWY3nsZn-2FqrE-2B6qwS4ZCk1rR6sULMGhffkSCVfj2CgFOV1eVLH1i14UzqVFimGF-2FPp-2BPUq6Z2w-2BstxzctuUcvTeLYYFzmYqfwdfdyJdohCLODWX5Hq61cy4tTVWA5jcoWIWl0nCJqBdgLTzInSowq6mxMi5gsmox1P7FfTAn1OgW5ECRWFrV8GFUWHi055tVhQ3tQKGHoi-2B2bRh9TuR7iLqLpxdBMsUZxSYpwQ5xq15H-2FNjOA-2FkNOGU-2FdOkqD-2FcS2cHrMpkDIzR46b7G-2B2FyPvAal3-2BrokCMSX9A3KRO7wToxlvYZZRhJEHZNStvRXuiG8gBPXD0AEiUMMuLolCr3l1I7M70vtJIb6L1EpuVIvEQlhGG9tkA-2BXiEcI5NRGP9-2FLbHpitHCT9Ex54Owl3ASYIKXW5-2F90moSzel1VClMGuVv2K5qlbBzjMTH4g55Xq73MRSLkQasA0hqTWnn2BxEAKWExWg69idXDDph9v1HCA13a6hLBmM-2BX43tWa_utKfyxUK-2BPqBvpA03OySq6-2FcQjwhnl0pJ0NKpESjjbJ1oGQgX4zJBjHlTK-2BJCQ0ev0Zsr3I4-2BNuKbmrni8kyVYm-2FXHvDEtwPliNRX7RVLbcRTyLXwru1Eoo9cyUV4hI-2FMHHDj2OMYhaMg-2FZc5SNYyJBvkDjnvJs-2BJl8EkyQdazXm-2FhYUrVAJrOM5-2BzFFSujjbC2Mv63k6Yid8hYp2epSOQ-3D-3D>.* You
>>> can contact the dedicated TCV team at:
>>>
>>>    - 1-866-ONT-TAXS (668-8297)
>>>    - Toll-free TTY: TTY: 1-800-263-7776
>>>    - By email - TCV@ontario.ca
>>>
>>> *Business Structure Details*
>>> The application submission form you submitted indicates that there are
>>> is one individual registered as a corporate director(s) and/or officer(s):
>>>
>>>    - Chen Xie
>>>
>>> However, our search with the Ontario Business Registry indicates that
>>> there are two individual registered as
>>> a corporate director(s) and/or officer(s):
>>>
>>>    - MELISSA REYES
>>>    - TIMOTHY THOMAS
>>>
>>> *Kindly complete each attached form to confirm your business structure
>>> information. Please ensure that all pages are completed, and that you
>>> indicate the following for all individuals:*
>>>
>>>    - The director(s)/officer(s)'s * full name*
>>>    - The director(s)/officer(s)'s * title*
>>>    - The director(s)/officer(s)'s * address*
>>>
>>> *Business Address: *
>>>
>>> The business address provided for the applicant in the
>>> Ontario Business Registry is:
>>>
>>>    - 130 Adelaide Street West, Suite 701, Toronto, Ontario, M5H 2K4,
>>>    Canada
>>>
>>> The business address provided for the applicant in the application is:
>>>
>>>    - unit 104-375 University Avenue East, Waterloo, ON N2K 3M7, Canada
>>>
>>> *Please confirm your complete business address by responding to this
>>> email. *
>>>
>>> *Operating Names: *
>>> The following operating name is present in the Ontario
>>> Business Registry, but does not seem to appear in your application:
>>>
>>>    - HOME CARE ASSISTANCE WATERLOO
>>>
>>> *Please confirm the operating names of the applicant business by
>>> responding to this email.*
>>>
>>>
>>> We would appreciate your attention to these matters by: *November 13,
>>> 2025*
>>>
>>>
>>> Thank you in advance.
>>>
>>>
>>> Katia Dragan
>>> MLITSD Reviewer
>>> Temporary Help Agency & Recruiter Licensing Unit
>>> Ministry of Labour, Immigration, Training and Skills Development
>>>
>>>
>>>
>>>
>>>
>>>
>>
>> --
>>
>> *Dylan Hodson*
>>
>> Manager, Treasury | TheKey
>>
>> Mobile: 620.842.2991
>>
>> <http://www.thekey.com>
>>
>>