--00000000000052c5b2062f8901f2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim and Amy, Just listened to the call recording and the caller did ask about private insurance and Josh let her know we were private pay (out of pocket) and only accept long term care insurance. In addition, he did tell the caller he would provide the rate range but forgot to circle back. So sorry we dropped the ball on this one. I will provide Josh with the feedback to ensure he knows to discuss minimums and rates before moving to opportunity and scheduling an assessment. Best, Cristal On Tue, Mar 4, 2025 at 1:52=E2=80=AFPM Timothy Thomas wrote= : > Flagging this one for you. > > ---------- Forwarded message --------- > From: TheKey > Date: Tue, Mar 4, 2025 at 1:13=E2=80=AFPM > Subject: Amy Catalina mentioned you in a post > To: tt@thekey.com > > > Met with the family and they were not aware that we had minimums. They > were not told about the rates either. This was informational meeting not = an > assessment. They decided to not use our services because we don't take > insurance. Closing @Teresa Heit @Joshua Morales @Timothy Thomas > > > > > > > > > Margaret Cadwallader > > =E2=80=94 Amy Catalina > > to Home Care Assistance Only > > Met with the family and they were not aware that we had minimums. They > were not told about the rates either. This was informational meeting not = an > assessment. They decided to not use our services because we don't take > insurance. Closing @Teresa Heit > > @Joshua Morales > > @Timothy Thomas > > > > View/Comment > > or *reply to this email* > > > > > > Download Salesforce > [image: Download on the App Store] > > [image: Get it on Google Play] > > > ------------------------------ > You're receiving emails when someone "Mentions me in a post." > > To change or turn off Home Care Assistance email, log in > > as tt1@thekey.com. > > salesforce.com, inc. The Landmark @ One Market, Suite 300 San Francisco, > CA 94105 > > [image: Home Care Assistance] > > > --=20 Sincerely, Cristal Munoz *Inside Sales Manager* Please note my email has changed: cmunoz@thekey.com TheKey.com --00000000000052c5b2062f8901f2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim and Amy, Just listened to the call recording an= d the caller did ask about private insurance and Josh let her know we were = private pay (out of pocket) and only accept long term car