--00000000000099a48605f7f790cb Content-Type: multipart/alternative; boundary="00000000000099a48305f7f790c9" --00000000000099a48305f7f790c9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Goomorning Mr.Favretto, So I took a look into invoice 47323 and it looks like we did adjust the invoice and resent it to you when you had emailed us back then. What had happened was that we charged the invoice before we had made the correction which resulted in an overpayment of $35. What we did was allocate that overpayment to your next invoice 47431. So when we were charging 47431, we charged 35$ less because of the overpayment on the prior invoice. I am attaching the respective invoices. We sincerely apologize for the confusion. I will ensure going forward my team reviews the invoice and removes any taxes on all expenses. @Vincenzo Nesparoli Please ensure that this client is added to your exception list, we need to ensure before sending the email out and charging the client that we adjust the taxes to E for exempt on all expenses (misc) . Should you have any further questions or concerns Mr.Favretto, please don't hesitate to contact me anytime. thank you, On Tue, Mar 28, 2023 at 10:22=E2=80=AFAM Timothy Thomas wro= te: > My apologies Mr. Favretto. I will ensure that this does not happen again. > > @Ali Malik Please meet with your team to address > all of Mr. Favretto's concerns. > > Thank you, > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > On Tue, Mar 28, 2023 at 10:16=E2=80=AFAM domaine@domainebuilder.com domaine@domainebuilder.com> wrote: > >> Sumira, Mr. Thomas, >> >> >> >> We are in receipt of Invoice No. 47748 (attached), and once again, the >> taxes erroneously charged to Invoice 47323 were not deducted from this >> invoice. >> >> >> >> This is the 3rd time we have advised you of this continuous error >> concerning Invoice 47323. >> >> >> >> This is also the third occurrence of having to advise Home Care >> Assistance of an error in calculation of the taxes on an invoice. >> >> >> >> As requested in our e-mail of January 24, 2023, to avoid any future >> confusion, would it be possible to please back-charge all sundries on a >> separate invoice going forward? >> >> >> >> Please do something to correct this ongoing problem. >> >> >> >> Regards, >> >> >> >> Dario Favretto >> >> >> >> *From:* domaine@domainebuilder.com >> *Sent:* Wednesday, March 22, 2023 11:25 AM >> *To:* sumira.suthesan@thekey.com >> *Cc:* Home Care Assistance (adminmtl@homecareassistance.com) > adminmtl@homecareassistance.com>; Timothy Thomas ( >> tt@homecareassistance.com) ; Tim Thomas > tthomas@thekey.com> >> *Subject:* RE: Facture/Invoice 47323 Home Care Assistance Montr=C3=A9al = / >> Soins =C3=A0 Domicile >> *Importance:* High >> >> >> >> Hello Sumira, >> >> >> >> We are in receipt of Invoice No. 47529 for services rendered last week, >> March