--001a113ee1f2bdab2f054d9d6903 Content-Type: multipart/alternative; boundary=001a113ee1f2bdab29054d9d6901 --001a113ee1f2bdab29054d9d6901 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Tim, Here is the document! Karine 2017-04-19 17:56 GMT-04:00 Karine Labelle : > Hello Tim, > > I can deliver tomorrow. > > Karine > > 2017-04-19 15:19 GMT-04:00 Timothy Thomas : > >> Hi Karine, >> >> I hope you're doing well. Could you please translate the job description >> below. Thank you! >> >> *Client Care Manager* >> >> *Company Description:* >> >> Home Care Assistance (Montreal) Inc., one of the fastest growing home >> care agencies specializing in senior care, is looking to hire a Client C= are >> Manager. >> >> *Job Purpose or Summary:* >> >> The Client Care Manager (CCM) is a key point of contact for clients. The >> primary responsibility is ensuring the quality of ongoing care. The CCM >> will oversee all care plans, ensure proper oversight and represent Home >> Care Assistance with clients and stakeholders as well as referral partne= rs >> in the community. >> >> *Essential Duties and responsibilities:* >> >> *Client Care* >> >> - Speaking with prospective clients during the intake process, >> explaining our services, differentiators and scheduling assessments >> - Conducting assessments with prospective clients, gaining an >> understanding of their needs, addressing their questions and concerns= , >> building relationships with their families and converting them into o= ur >> clients >> - Providing active care management for our clients to include regular >> home visits, management of our care plans and support for our clients= =E2=80=99 needs >> - Ensuring that our caregivers are adequately trained to deliver >> client care as outlined in the care plan >> - Providing extra support for new client cases, including home visits >> within the first two weeks of service, to ensure complete client >> satisfaction >> - Working with the Staffing Team to ensure high quality service >> delivery and ongoing client satisfaction >> - Overseeing the evolution of client needs and ensuring care team is >> implementing the updated care plan >> - Providing after-hours support for our clients, referral partners >> and prospective clients when needed >> >> *Network Marketing* >> >> - Actively follow-up with potential and active contacts in your >> community >> - Build relationships with referral partners >> - Maintain a record of interactions in CRM software >> - Represent Home Care Assistance at local industry and community >> events >> - Manage special campaigns >> >> Operations >> >> - Participate in caregiver training and orientation >> - Maintain employee morale and oversee employee processes through >> phone and in-person communications >> - Ensure compliance with Home Care Assistance policies and procedures >> and documentation >> >> *Knowledge and Skill Requirements:* >> >> - Bachelor=E2=80=99s degree in social services, g