--0000000000006cb876060a4c1cb3 Content-Type: text/plain; charset="UTF-8" Hi Vashon Thank you for joining us today on the call re client Ann Kober and trying to shed light on the current situation and where we are with receivables. Today, I just want to ensure the client's partner Joe Sayer payment method has been changed to *cheque which he will drop off to the office and I will forward to the Ontario department for processing. I have deleted the "void" cheque from Clear Care as well as changed the tag to "payment by cheque*". I will be emailing the client today that he can now rest assured that no payment including the invoice for last week will be charged to any of his accounts but that he will drop off a cheque to the office for the latest invoice. I will also address the outstanding amount once the late payment charges have been deleted and try to have him understand that the amount of *$3719.10* was refunded to Sarah's account which opened up those specific invoices that payment was applied from the wrong account BUT that we have not received payment for those invoices as of yet. Am I correct in saying that those invoices were never taken out of his account? He seems to think he is in good standing. I have never dealt with Sarah but I think you said she seems to think that she double paid or do you think that she thinks we took that amount out of Joe's account and thus is saying they as a family have double paid? I realize it is not your role to speak with clients but Joe really has responded well to your ability to reconcile his account so I just want to ensure we are all on the same page as I think he will most likely call you to go over the statement once we send it to him. I would like to send it to him tomorrow so we can get it cleared away so please let me know if your able to add from which account payments were applied as that may help both Sarah and Joe see it more clearly Again, many thanks for all of your help Sharon Sharon, Speirs Canadian Staffing Manager 778 279 3634 TheKey.ca [image: TheKey] --0000000000006cb876060a4c1cb3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Vashon Thank you for jo= ining us today on the call re client Ann Kober and trying to shed light on = the current situation and where we are with receivables.=C2=A0 To= day, I just want to ensure the client's partner Joe Sayer payment metho= d has been changed to cheque which he will drop off to the office and I = will forward to the=C2=A0 Ontario department for processing. I have deleted= the "void" cheque from Clear Care as well as changed the tag to = "payment by cheque ". I will be email= ing the client today that he can now rest assured that no payment including= the invoice for last week will be charged to any of his accounts but that = he will drop off a cheque to the office for the latest invoice. I will also address=C2=A0the outstanding=C2=A0amount once the= late payment charges have been d