--00000000000038d0ab05f1ed09d9 Content-Type: multipart/alternative; boundary="00000000000038d0a905f1ed09d8" --00000000000038d0a905f1ed09d8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I am in constant touch with Judy and am adding the tasks in the clear care. I also let the caregiver know about the updated tasks. Judy was asking if she could communicate in the family portal with the careteam, but that feature is not available at present. I will let her know that in future we will have 2 way communication in the family portal. Until then I am communicating with Judy and the careteam. *Best regards* *Pauli Shah* *Client Success Manager* *Home Care Assistance * *Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region* 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 289-412-1441 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200 *Champions of Aging Well* *www.**H**o * *me Care Assistance Waterloo .ca www.HomeCareAssistanceGue= lph.ca* *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* Visit our Website Read our Mission Balanced Care Method On Tue, Jan 10, 2023 at 1:19 PM Timothy Thomas wrote: > Hi Poulami, please look over the email below. > > My belief is that you should be the one driving these updates to the care > team. Judy should communicate the updates to you and you disseminate them > to the team and when necessary update the care plan. > > I don't like the idea of them going direct to the caregivers as our care > management services become less and less impactful. > > Please connect with Judy and identify a communication style that suits he= r > needs and put her at ease that going through you will result in a better > experience overall. > > FYI the clearcare family room will be replaced in the coming months by an > inhouse family app which may provide more transparency to the family and > allow updates on both sides. Let them know that this technology is coming= . > > Let me know if you have any questions, > Tim > > ---------- Forwarded message --------- > From: Matt Vijayan > Date: Tue, Jan 10, 2023 at 12:19 PM > Subject: Fwd: Care for my Dad Feedback - Richard Maran, Chartwell Wenleig= h > To: Timothy Thomas > Cc: Amanda Ilines > > > Hi Tim > > I know Cheryl is away. Can you please take care of this request? > > Amanda: opportunity to connect with Wenleigh. > > Best regards, > > Matt > > Matt Vijayan > Director of Sales, Canada > > *Please note my email has changed:* > mvijayan@TheKey.com > (905) 592-0085 > TheKey.com > [image: TheKey] > > Begin forwarded message: > > *From:* Judy T > *Date:* January 10, 2023 at 11:39:44 AM EST > *To:* Matt Vijayan > *Cc:* ruthlavery72 > *Subject:* *Care for my Dad Feedback - Richard Maran, Chartwell Wenleigh* > > =EF=BB=BF > Hi Matt, > > Hope you are doing well. We have been using Home Care Assistance for our > Dad over the past few years and overall have been happy. Poulami has done= a > good job