--Apple-Mail-9493249E-E816-43B5-B4D4-27F6D5A87BD7 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Dov is very upset with billing. Maria Licoudis RN = Client Success Manager 514-907-5065 TheKey.ca = = Begin forw= arded message: From:= Dov Gandell <dgandell@gmail.com> Date: March 20, 2023 a= t 2:18:39 PM EDT To: Maria Licoudis <mlicoudis@thekey.com> Cc: Ali Malik <ali.malik@thekey.com>, Sumira Suthesan <sum= ira.suthesan@thekey.com>, Cheryl Cartwright <ccartwright@thekey.com>= ; Subject: Re: accounting contact re Roni Hirsch =EF=BB=BF Yes, please do this. I have changed to PAD but now do not hav= e any record of the money you are pulling from the account? Why did th= e invoices stop? If this is the case, i will revoke the PAD as I do no= t think this is proper business practice to withdraw money without invoice o= r receipt. I will re-read the PAD contract. It woul= d be nice to have timely service given that your caregiver rates are going u= p without any consideration of immediate history in each case. And I need to ask again for the payment receipt for 2022. I h= ave deadlines to adhere to as do our accountants. I= am not sure if anybody at "The KEY" is interested in customer service. I would offer Maria deserves credit for professional se= rvice. Even more so if she is working on a team who do not perform at h= er level. Dov Gandell On Mon, Mar 20, 202= 3 at 2:10=E2=80=AFPM Maria Licoudis < mlicoudis@thekey.com > wrote: Hello Ali, Can yo= u please forward the invoices to the family, as well as the tax summary for 2= 022. Thank you. Best, Maria Maria Licoudis RN = Client Success Manager 514-907-5065 <span style=3D"fon= t-weight:700;vertical-al