Hi Cheryl,
Based on below thread emails, Steve did ask to have cards closed but unfortunately the process was not done. Requests are already in for both active credit cards.
As for the bank accounts, they are still active as there are funds in both accounts.
Thanks
Mohamad Fayad
Relationship Manager, Business Markets, RBC Royal Bank l Business Financial Services
51 Hanna Ave I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198
From: Cheryl Cartwright <ccartwright@thekey.com>
Sent: Wednesday, January 31, 2024 3:13 PM
To: Fayad, Mohamad <mohamad.fayad@rbc.com>
Cc: Steve Darley <sjdarley@gmail.com>; Timothy Thomas <tt@thekey.com>
Subject: Re: Credit cards - SJD Care Services Inc.
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Hi Mohamad,
I had thought Steve had closed both SJD credit cards back in September at Corporates request. We have been told the bank accounts will be closing shortly. Steve can you confirm if the credit cards were indeed closed?
Cheryl
On Wed, Jan 31, 2024 at 12:23 PM Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>> wrote:
Hi Steve,
Great talking with you today.
Hi Timothy & Cheryl,
Great to meet you both. When would be a good time for a phone call or virtual meeting to sort this business profile.
As for the credit cards, I will put in a request to have them closed right away.
Thanks
Mohamad Fayad
Relationship Manager, Business Markets, RBC Royal Bank l Business Financial Services
51 Hanna Ave I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198
From: Steve Darley <sjdarley@gmail.com<mailto:sjdarley@gmail.com>>
Sent: Wednesday, January 31, 2024 11:06 AM
To: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Cc: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>; Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>>
Subject: Re: Credit cards - SJD Care Services Inc.
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Hi all,
Mohamad Fayad is the new RBC contact person for you guys.
We have had a conversation this morning and Mohamad would like to move forward as soon as possible with updating the contact persons etc on the account and remove me.
Over to you guys.
Many thanks
Steve
On Thu, Sep 28, 2023 at 11:28 AM Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>> wrote:
Yes, that is the intention.
Rob I never heard back from you on gaining access to the bank for Laszlo and I. Can you escalate this please?
On Thu, Sep 28, 2023 at 11:26 AM Abramowitz, Rob (He/Him/His) <rob.abramowitz@rbc.com<mailto:rob.abramowitz@rbc.com>> wrote:
Hi Steve,
I can put that in motion right now if you like.
Just to be clear, once this is done, SJD will not have any cards on file.
This is what you want?
If so, I will put the request through immediately and the cards ,provided they are at zero balance, will be closed within a few business days (the delay is the back-office doing the final closing)
Thanks!
From: Steve Darley <sjdarley@gmail.com<mailto:sjdarley@gmail.com>>
Sent: Thursday, September 28, 2023 11:22 AM
To: Abramowitz, Rob (He/Him/His) <rob.abramowitz@rbc.com<mailto:rob.abramowitz@rbc.com>>; Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Subject: Credit cards - SJD Care Services Inc.
[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Hi Rob,
We need to close the two credit cards on the SJD account.
Please reply and let me know the process.
Many thanks
Steve Darley
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