----==_mimepart_664e616ea559b_2433faf9a92067416041af Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Everyone, Please reference for Waterloo client Bob Curry (https://= torontohca.clearcareonline.ca/clients/1000000000035592/). All of the = recent payments were made with a Visa card that we unfortunately did not = have on file in paper format for us to transfer the card information into= VP for autopay. I just spoke with Elaine Curry and she is refusing to pr= ovide us with the information as she is displeased that we had a delay in= posting her recent payments and due to the fact that she just doesn't wa= nt to supply VP with their card. She mentioned that she will pay via EFT/= wire transfer, so I supplied her with our banking information. I'm not su= re what else we can do here, since we do not have a Home Care Assistance/= TheKey contract on file with a valid Payment Authorization Form. I ju= st wanted to bring this to everyone's attention, as there could now poten= tially be a delay in receiving payments in a timely manner. I did make ou= r Collections team aware of this. Thank you! = = On Wed, 22 May at 5:10 PM , Marc Atkinson wrote:= = Hi Mrs. Curry, = = Please see below for our banking information. Whenever a payment is made= to us via E-transfer/wire, please email paymentapplication@thekey.com th= e payment/remittance information, so we can look out for the payment and = then post to it Mr. Curry's invoices in a timely manner.=C2=A0 = = For your reference, attached are the two open invoices currently on his = account. Moving forward, you will receive automated emails late Wednesday= afternoon containing a copy of the week's invoice. If you go into the bo= dy of the emails there will be a PDF copy of the invoice attached at the = top of the email by the subject line. = = Please let us know if you need any further assistance in the meantime. = = Thank you! = = = = = = =C2=A0Regards, = = Marc Atkinson = Billing Help Desk = 866-226-1702 = billing@thekey.com = 8:00AM-5:00PM EST Monday-Friday = = = On Tue, 21 May at 1:02 PM , Marc Atkinson wrote:= = = Hi Elaine, = = I called you back on Friday and left a voicemail regarding the Visa card= ending in 2205 for payments on Mr. Bob Curry's invoices moving forward. = We ended up posting payments for Invoices 763294 and 763295 and apologize= for the confusion with that. Bob's account is now paid through last week= 's invoice. However, as I stated in my email to you last week, we do not = have the Visa card information stored in paper format. In order to add th= e card into our new billing system Versapay, we are going to need to obta= in the complete card information again. = = Thus, if you could please call the information into our Billing Help Des= k at the information provided below or fill out the Payment Authorization= Form that was sent to you through Pandadoc last week, that would be grea= tly appreciated. As of today, the account balance due is $886.37 an